Beck & Masten Buick GMC South - Service Center

Recall , Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e ho Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e hours was told they didn't have the liftgate fix available. Very disorganized. Very disappointed in this slow service. More

Correcting an issue Hats off to Jason Beck who personally saw to it that my truck (prior issues) was taken care of and returned to me in a timely manner. I am not going t Hats off to Jason Beck who personally saw to it that my truck (prior issues) was taken care of and returned to me in a timely manner. I am not going to sugar coat it and say everything has been a 10 at Beck Masten but when you have an owner who steps up to the plate like Jason did. THAT'S CUSTOMER SERVICE!!!.......................now to find my wife an Enclave lol. More

Great! I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I have never had a problem after the service has been performed. The waiting room is always clean and comfortable to wait in. Everyone there is always nice and friendly. I wouldn't take my care anywhere else. More

GREAT SERVICE Came in after 9 am to get my Saturn Vue checked. I was informed by Charlie it would be a long wait I could leave it or come back. I told Him it okay i Came in after 9 am to get my Saturn Vue checked. I was informed by Charlie it would be a long wait I could leave it or come back. I told Him it okay i'll come back walked out the office into Mr. Manny he asked me if I was taken care of. I told him no. He said we gonna take care of you today. He told Charlie to get me a rent a car for 2 days and solve my problem. Charlie got my SUV in and out in 1 day and I told him to please keep my bill under $700.00 my bill was 675.26.. I was thankful because I'm retired and my income is minimum. I will say THANK YOU FOR A JOB WELL DONE. More

Sorry Recall Svc Follow Thru My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts h My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts had to be ordered because they weren't able to keep up w/the demand. I said, Ok, fine. 6 weeks later they called to say parts were in & to schedule an appt. to get recall svc done. I said, great, let's do it @ 7:00 am, Tues., Sept. 30. Today, is that day. I took off from work to make this happen. I hand over my recall appt. letter, the svc guy looks up the info on my car & says, "let me check if the parts are here." It takes a phone call to the parts dept. & him walking back there to check himselft to tell me they don't have the parts. WHAT!!!!!!!! You order the parts, they come in, you call me to come in, I come in, AND YOU DON'T HAVE THE PARTS!!!!!!!!! I know they're swamped, but come on. I don't have the time to waste because of their broken process. He's offering me gas for my inconvenience but that little Saturn only holds 13 gallons. I will have lost almost $200 in income by the time this is done as it will be my 3rd personal visit to the dealership to make this happen. More

Rosie Hernandez Best Svc Advisor at Beck & Masten- Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like you can! More

Always Dependable Been going there for several years now - they are friendly service and check the car over and make appropriate recommendations - new over sell. They Been going there for several years now - they are friendly service and check the car over and make appropriate recommendations - new over sell. They have always been able to service the care correctly the first time - no take backs. More