Beck & Masten Buick GMC South - Service Center
Houston, TX
1,723 Reviews of Beck & Masten Buick GMC South - Service Center
I paid for tire rotations and oil changes. I let air out my tires to notice if rotations are being done since I noticed uneven wear as if they have not been rotated. And of course the tires I I let air out my tires to notice if rotations are being done since I noticed uneven wear as if they have not been rotated. And of course the tires I let the air out were still in the same position. No rotation done when it's apart of my service package. More
Went to get my oil changed and I was treated very well they let me know I needed tires for my truck they were very professional and they honored my coupon too thank you Beck & Master they let me know I needed tires for my truck they were very professional and they honored my coupon too thank you Beck & Master More
They did not give me the parts they took out of truck. The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery term The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery terminals, the starter broke and I had to pay for a replacement. When question about why I had to pay they stated cause it was not the technician’s fault. More
Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. rotated as charged. I marked them and they came back the same. More
Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and take it back at a later date to get it checked!! What happen to customer service. Never seen the ticket writer until I paid my bill and then I had to schedule another appointment to go back again. More