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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,723 Reviews
Call Service Center (713) 947-4111

1,723 Reviews of Beck & Masten Buick GMC South - Service Center

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June 27, 2025

The service representative Alberto was phenomenal. He made sure to give important updates about my car. More

by rashandre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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Jun 29, 2025 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2025

Thank you Jessica for all your help on getting my truck all fixed up i really appreciate all the updates you were giving me ,no more squeaks More

by Ciro.yanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jun 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jessica here at Beck & Masten Buick GMC South! Thank you, and have a fantastic day!

June 25, 2025

I paid for tire rotations and oil changes. I let air out my tires to notice if rotations are being done since I noticed uneven wear as if they have not been rotated. And of course the tires I More

by Jaime87iscool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea
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Jun 27, 2025 -

Beck & Masten Buick GMC South responded

Hi Jaime, Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your recent visit. We understand how important it is to trust that every part of your service is completed thoroughly and correctly, especially when it involves routine maintenance like tire rotations. I’m sorry to hear that your expectations weren’t met and that you had reason to believe the rotation may not have been performed. This is certainly not the standard of service we strive to provide, and we take your concerns very seriously. I’d appreciate the opportunity to review your visit in more detail and make things right. Please feel free to contact me directly at ecarrera@group1auto.com so we can address this personally. Thank you again for your feedback — it helps us improve and better serve our customers moving forward. Elvin Carrera Service Manager

June 17, 2025

Went to get my oil changed and I was treated very well they let me know I needed tires for my truck they were very professional and they honored my coupon too thank you Beck & Master More

by johnnyandrada319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldeberto
Report | Print
Jun 18, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 09, 2025

They did not give me the parts they took out of truck. The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery term More

by Pabjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gil
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Jun 12, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit didn’t meet expectations. It’s always our goal to provide excellent service and a welcoming environment, and it’s clear we missed the mark during your visit. We’d appreciate the opportunity to learn more about what happened and how we can make things right. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can better understand the situation and work toward a resolution. Your feedback is valuable, and we’re committed to doing better. Thank you again for bringing this to our attention. Elvin Carrera Service Manager

June 07, 2025

Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. More

by mashellawilliams38762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Beck & Masten Buick GMC South responded

Hello, Thank you for taking the time to leave a review and share your feedback. We truly appreciate your kind words about our team’s professionalism. We’re very sorry to hear about your concerns regarding the tire rotation service. We take matters like this seriously and want to ensure everything is properly addressed. Unfortunately, we’re currently unable to locate your visit in our system based on the information provided in the review. To help us look into this further and make things right, we kindly ask that you contact us directly at ecarrera@group1auto.com We value your business and look forward to the opportunity to resolve this. Warm regards, Elvin Carrera ecarrera@group1auto.com

June 07, 2025

Good services friendly people, the only problem needs to wait little longer time other wise okay More

by Olegarioosorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessica
Report | Print
Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hi Olegariosorio, Thank you for taking the time to leave this thoughtful review. I’m glad to hear that our team made you feel welcome and that you found our service friendly and transparent. That means a lot to us. I’m truly sorry your visit lasted longer than you expected. Your time is valuable, and we never want you to wait any longer than necessary. We’re actively reviewing our scheduling and workflow to shorten wait times and keep guests better informed while their vehicle is in our care. Your feedback helps us make those improvements. If you have any other suggestions—or if there’s anything I can personally do to make your next visit smoother—please reach out to me directly at ecarrera@group1auto.com . We appreciate your business and your recommendation, and we look forward to earning that fifth star on your next service. Thank you again for choosing Beck & Masten Buick GMC Gulf Freeway South. We hope to see you back soon. Warm regards, Elvin Carrera Service Manager,

June 06, 2025

courteous service advisors through inspection and repair like text updates on vehicle status paying at counter no delays More

by jlara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Report | Print
Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hello Jlara, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2025

Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and More

by BooBoo05
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed. I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail. Elvin Carrera Service Manager

May 31, 2025

The service provided was excellent and in a timely manner. The people were nice and very helpful More

by raul_05_flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
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