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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,698 Reviews

1,698 Reviews of Beck & Masten Buick GMC South - Service Center

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April 19, 2025

Claudia was great! Fast customer service and very professional! I highly recommend her if you need good customer service More

by fgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Apr 21, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

I would recommend this dealership to everyone. Very professional and gets job done. Thank you More

by adunn2046
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shane Myer
Apr 18, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! More

by Ncanohfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter issues with both communication and the condition of your vehicle. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused you. We take your concerns seriously and will be using your comments to help improve our processes. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to us at your earliest convenience. Elvin Carrera Service manager 832-775-1755 ecarrera@group1auto.com

April 14, 2025

Today as always I had a great time with my excellent experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good More

by zcorpionn68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Apr 15, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2025

The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends More

by JM concrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm. More

by RamirezVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

Everybody was very helpful and made sure I got exactly what I needed. Great service. More

by JD Ruth 2316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 10, 2025

They are hard working people who try their best to solve all problems that come through the door. Whether it be through an outside extended warranty or a dealership warranty! Even when the outside extended More

by Jacoby Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie and Luis
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi Jacoby, we're happy to hear you had such a positive experience with Rosie, Luis and team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

Great place to do business. On my 2nd vehicle from them. Great service department. Can't say more More

by Mowdyman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2025

The service was great and Jessica was a great help and was very welcoming I will be back thanks More

by Finleyjohnny769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!