Beck & Masten Buick GMC South - Service Center

Quick service and answered all my questions when I asked anything about my truck and their services anything about my truck and their services More

I had a great experience dropping my Yukon Denali off. They were very nice and friendly very good work. Got the job done at a very good time. They were very nice and friendly very good work. Got the job done at a very good time. More

The customer service this trip was horrible. Upon pulling under the awning, I'm used to being greeted by the team that puts down the paper floor mat protector, and the steering wheel cover. None Upon pulling under the awning, I'm used to being greeted by the team that puts down the paper floor mat protector, and the steering wheel cover. None of this happened. The three guys that were there never looked up from their phones, completely ignoring that I was even there. Then, upon entering the service advisor lobby, no one acknowledged my presence. So I walked down the line, no one looked up to even say "we'll be with you in a minute"... I had an appointment BTW. So, finally someone offered to take my info. From this point on, the service advisor was engaged. The actual service performed was great, and quick too. Then, his station did not have a working credit card xxx terminal. It took forever to manually enter the CC info correctly. I watched the greeters for an hour, rarely did they look up from their phones.... The service advisor, once engaged did his job diligently, as did the techs. More

I have be a customer for a few years. 55 minutes for an oil change and tire rotation this visit. Very happy. 55 minutes for an oil change and tire rotation this visit. Very happy. More

The sales department at this dealership is great. Service department unfortunately is HORRIBLE! Our service advisor never answered his phone for starters. We have a 2024 vehicle that had a sensor go Service department unfortunately is HORRIBLE! Our service advisor never answered his phone for starters. We have a 2024 vehicle that had a sensor go out. It’s been there 8 days so far with no end in sight. It’s a BRAND NEW car! How hard could this be? I finally spoke to a manager( 3 previous unreturned voicemails) and he offered to find me a loaner. In my opinion I should have had one from the beginning! Our adviser offered me a deal at enterprise for $44 a day. It’s a brand new car! Why should I spend $360+ dollars to date for a car that should be a comp in my opinion. Maybe they would like to pay the prorated daily rate of my car payment since I can’t drive it. It’s a sad day when a business as big as B&M can’t provide good customer service. I’m ready to trade the stupid car in at Sewell. They supposedly offer 5 star service. More

My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

Need more techs and do a better job on comp. washing tuck was completely wet washing tuck was completely wet More

It's always been very good. I'm a long time customer. Fran was the absolute best. I'm a long time customer. Fran was the absolute best. More