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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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July 30, 2022

Everything went well, was very please with help and staff. The were very friendly and helpful. My vehicle was done the same day. More

by David V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

The service man was excellent. I showed up without an appointment and he still took care of me in an hour More

by RUSTYCARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

Service visit went as planned. I was in out in no time. Will definitely continue to use Beck and Masten South in the future. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Gonzalez
Report | Print
Aug 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Had done all of my maintenance on my truck from purchase. Have always enjoy the treatment and services. More

by RICKEYRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Outstanding service, honesty, and professional. The exception in dealerships. Outstanding!!! My rating is 100%. Absolutely the best. More

by nrnolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Jul 28, 2022 -

nrnolden responded

Best Dealership car repair I have ever experienced in my 73 years. Outstanding! 500 Stars!!!

July 28, 2022

Professional, courteous, friendly, explaining everything in detail, unheard-of efficiency. Best dealership I have ever dealt with. More

by nrnolden
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nolden, Rosie Hernandez, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 27, 2022

Jason is a superb salesman and really takes his service to his client seriously. The real deal. More

by TIM.GRISWOLD52272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Shannon Eiler
Report | Print
Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 27, 2022

it took way to long to get my car fixed and I took it back twice More

by haydener05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
Report | Print
Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 25, 2022

I'm glad that I didn't have wait all morning for an oil change. More

by Darla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the guys name and don't recall him giving it. Although he was not rude, he wasn't very friendly or welcoming.
Report | Print
Jul 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 25, 2022

The service was fast and for the most part it was professionally due, however in reference to the washing of the cars. I would prefer hand wash instead of the machine. More

by Gmoney023.gc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jul 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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