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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
3.7
79 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 79 reviews

March 24, 2024

The dealership has been great over the past 11 years but is currently transitioning policies and people with new owners. The jury is still out if the changes are all positive. More

by tgnelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
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Mar 26, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
March 23, 2024

been buying cars for years here, Best service department until new owners took over. was told 79.99 for oil and tire rotation.. next thing i know its 110.00 Man just disappointed More

by brandonwillett91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i cant recall
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Mar 26, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Philip Hagans, phagans@Group1Auto.com

Helpful
March 23, 2024

Jason was excellent. Came to me in the lobby to write up the service order. Explain all charges . More

by Terenceclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Mar 27, 2024 -

Beck & Masten Kia responded

We're glad to hear that Jason provided excellent service by coming to you in the lobby and explaining all charges. Thank you for choosing us!

Helpful
March 19, 2024

The service consultant was very informative about the services and let me know the status of each job. Very courteous as well More

by dcweber7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Mar 22, 2024 -

Beck & Masten Kia responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
March 18, 2024

Service took 3 weeks and $1500 to misdiagnose an issue, then refused to repair after Kia corporate got involved. Told me to come pick up my non-running Kia Soul. Terrible communication! DOZENS of calls; o More

by mhall8811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt, Scott
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Mar 18, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, After Sales Director mhoeller@Group1Auto.com

Helpful
March 16, 2024

Margo and my service tech was the best great customer services very professional and build great relationship with her customers More

by Breterryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Helpful
March 16, 2024

Margo was very professional and provided the best customer services ever I will be returning and I just thankful for the best tech he always does a wonderful job on fixing my car More

by Breterryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo along with the gentleman service my car not sure what his name is look at paperwork please and get his name I want to thank him
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Mar 20, 2024 -

Beck & Masten Kia responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
March 15, 2024

Service department did a great job on my car today. Excellent service from start to finish! More

by Gayle Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Mar 20, 2024 -

Beck & Masten Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 15, 2024

Knowledgeable and courteous service department. We have purchased 4 Kia’s from this dealer because of the awesome service department More

by dtmcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Report | Print
Mar 16, 2024 -

Beck & Masten Kia responded

That's fantastic to hear! We're thrilled that you've had such positive experiences with our service department, and we appreciate your loyalty as a repeat customer. We're here to help and ensure your continued satisfaction with our services.

Helpful
March 14, 2024

I was impressed with my service manager, Margo. We went out to my car when I arrived and looked at everything. She even opened the hood and took notice that my brake fluid was low. She kept me i More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Mar 16, 2024 -

Beck & Masten Kia responded

We're delighted to hear about your positive experience with Margo! Providing attentive service and keeping customers informed throughout the process is what we strive for. We're glad that Margo went the extra mile by inspecting your car thoroughly and ensuring that everything was explained to you clearly. Thank you for sharing your feedback. We're here to assist you and look forward to serving you again in the future!

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