Beck & Masten Kia

Astonishment mixed with disappointment Like most of us over the years we have had our vehicles serviced by great dealerships and not so great. Having been the owner Chevy, BMX, Audi, Inf Like most of us over the years we have had our vehicles serviced by great dealerships and not so great. Having been the owner Chevy, BMX, Audi, Infinity, VW and now Kia I’ve seen a few and to be fair I’m not high maintenance or over fussy! I generally schedule the work and get it done without any issue and certainly have never felt the need to give a dealership any scathing review. When it comes to Beck and Masten Service center, Tomball I must admit I’m disappointed and confused regarding the definition of customer service. First my car had an issue a few months back, I made an appointment with them dropped the car off waited almost 10 days only to find not everything had been completed. Came back at a different time to have the work completed in addition to a 30k mile service. only to find it couldn’t be done due wrong part ordered so had to come back at anther time again for that., during the oil change full synthetic had been requested twice as per the Kia owner’s manual. Upon completion of the service I was informed a blend had been used and told to come back in under 5k miles for the next oil change as quote “Kia motors are not that great, so you shouldn’t go too long without us checking it” They refused to change the oil to full synthetic, so I obviously have found an alternative dealership that wants to do so. I have a few other minor issues with the car that need addressed but will not ever waste another minute with Beck and Masten as I have no real confidence it will get done when scheduled and or it gets done correctly. More

Sold me a damaged car and does not return calls/emails I cannot describe how disappointed I am with the staff and business practices at Beck & Masten Kia. I purchased my pre-owned Fiat 500 in March of I cannot describe how disappointed I am with the staff and business practices at Beck & Masten Kia. I purchased my pre-owned Fiat 500 in March of 2018. I was told the car was barely driven and was in great condition. During the paperwork process, I noticed two different errors on the contract that would have cost me $2,000. This was corrected and I drove my car home. Four months later my car broke down on the highway. It was taken to a Fiat dealership for repairs and I was told the clutch and the transmission were both completely worn down and needed to be replaced. The repair technicians agreed that there was no way I could have caused such substantial damage in just a few months, especially with prior experience driving a manual car. It was sold to me with extensive damage. I contacted Beck & Masten Kia's service department who pulled up my warranty and assured me multiple times that these repairs would be covered by the warranty. This was not the case under a "wear and tear" clause. I was responsible for a portion of the repairs, which cost almost $3,000 in total. The dealership where I got repairs also informed me the vehicle's airbags had also deployed, which was never mentioned when I asked about the status of the vehicle at purchase. Throughout this process, I called and emailed my salesman, Carlos Barrera, multiple times with no response. I also emailed the head of service department, and called and emailed the General Manager. No response from everyone. I would not recommend purchasing a vehicle from Beck & Masten Kia. Stay far, far away. More

Excellent service Scheduled oil change with service manager Roy and once I got on location I was greeted at the door by a new guy nme Matt very personable & polite. Scheduled oil change with service manager Roy and once I got on location I was greeted at the door by a new guy nme Matt very personable & polite. Shortly after I left I was impressed in had gotten an update by text on my phone . Then when I picked it up my father and I were surprised to see not only was the oil changed it was all nice & shiney and cleaned up.. More

Great service department Bought my new Sorento in 2016 and LOVE it! Chris Briggs in the service department has been exceptional in helping me by going above and beyond in tak Bought my new Sorento in 2016 and LOVE it! Chris Briggs in the service department has been exceptional in helping me by going above and beyond in taking care of me and my needs! I feel confident every time I get in my car since it's been so dependable. I would recommend to all! More

Fourth great purchase from Beck and Masten Kia! Our family has trusted this dealership four times, no regrets! Great tradein values, fast finance department, excellent vehicles, and Drey Smith has s Our family has trusted this dealership four times, no regrets! Great tradein values, fast finance department, excellent vehicles, and Drey Smith has sold them all to us. We love his personality and professional demeanor, he is knowledgable and zero pressure, which is a refreshing change from what we are used to experiencing at a dealership. He will be who we seek for the next round of vehicles as well. More

Oops. Sold your car to someone else. Agreed to purchase a used car. They requested funds by cashiers check by FedEx overnight, which was done. They received the check the next day, as s Agreed to purchase a used car. They requested funds by cashiers check by FedEx overnight, which was done. They received the check the next day, as scheduled, then called to say the car was sold to someone else. "Sorry." My check was returned, but they have not been forthcoming or prompt in covering expenses incurred as part of a transaction they botched. I cannot recommended doing business with Beck and Masten Kia. More

Worse dealership in the houston area Though I have leased 1 car and purchased 1 and my son on my recommendation purchased one, NEVER AGAIN. We turned in our lease car and purchased anoth Though I have leased 1 car and purchased 1 and my son on my recommendation purchased one, NEVER AGAIN. We turned in our lease car and purchased another one, YET, they still have not grounded the car I turned in. Kia finance continues to call me for payment though i was returned 2 months ago. I have called and email repeatedly yet no help. IT IS WITHOUT A DOUBT THE WORSE EXPERIENCE EVER. I will never recommend or purchase another car from this horribly run dealership again More

New Car Purchase Len Worsham is the best sales representative I have ever had the pleasure of working with. It is the first new car I have purchased that after getting Len Worsham is the best sales representative I have ever had the pleasure of working with. It is the first new car I have purchased that after getting home I didn't feel like we were taken advantage of. I will buy from Len and this dealership again. More

Don't go to this dealership Called Amanda because their website has a virus. Was told they had a lot of new 2015 Sorento's. Got there was told they don't have any. I had an Ed Called Amanda because their website has a virus. Was told they had a lot of new 2015 Sorento's. Got there was told they don't have any. I had an Edmunds print out for a new 2015 Sorento. I purchased a new 2015 Sportster from Drey Smith. Was totally ripped off. Charged the suggested retail price. I had asked for an Edmunds report on the sportster. It took them 4 hours to get the papers ready to sign and they just let me sit while they ran their mouths with each other. Finance guy said the 100,000 mile policy cost less than the 50,000 policy. I regret every going to this place. Sent Drey Smith an email to get scratches taken care of. He never answered my email nor took my phone calls. Sean Samuel, Manager told me they have someone to do their body work on Tuesdays and he would call me Monday, July 13, 2015 when he got to work and I could bring my sportster in to get scratches & smudges taken care of and he would have a loan car ready for me. HE NEVER CALLED!!! Don't be stupid like I was. Go to another dealership. More

Easiest transaction I have ever had with a dealership! I have been searching online voraciously for weeks for the right vehicle at the right price. I had not looked at Kias much because they were generally I have been searching online voraciously for weeks for the right vehicle at the right price. I had not looked at Kias much because they were generally a bit out of my price range. After looking at a Chevy Spark earlier in the day where they could not meet my price, I went back to cars.com and started my search again. I found a 2014 Kia Soul with only 3,682 miles. It was listed at 12,997. It also had so much more in the base model than the Spark and a Versa I had looked at days before, With the Soul, I didn't feel like I was looking at a base model with the array of auto controls on the steering wheel, the side and back tinted windows that are just cute and that nicely funky green color. I called and talked to Drey Smith and i asked him the total with TT&L because I didn't want to drive there if it was out of my price range. I was short on the total price. Drey said he would work it out and we did. I headed that way, not realizing until we got there that they were ready to close. They stayed open until I had my car at my price. No hassling as I really felt like Drey listened to me when I told him what money I had to work with. I have never had this at any other dealership. Normally, when you tell them what you have to spend, the salesperson just ignores you and starts presenting costs and you have hours of, "let me talk to the manager," back and forth frustration. I did NOT have that experience here. Drey understood I was serious about what I had to spend and simply made it work without any games. He was so friendly and we laughed and talked as the paper work got done. I actually had fun for what is normally a very stressful business transaction. The big point that I realized when I got home was the total cost and actually what a deal I ended up with. Being curious, I went online and searched for the 2014 Kia Soul on autotrader and cars.com. I can tell you that with all of the listing throughout Houston, I got the absolute best price for the mileage. Not one other listings for 2014 was cheaper and either in the same price range or several thousand more dollars. However all of those cars had 30, to 50K mileage. I consider that I was buying a new car at a used car price. Thank you Beck & Masten. Let's just say that I am a happy, happy Soul tonight! More