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Beck and Masten Buick GMC Coastal Bend

Robstown, TX

Overview
Reviews
Vehicles
4.5
143 Reviews
Call Dealership (361) 933-5300

200 US-77

Robstown, TX

78380

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Showing 143 reviews

April 17, 2024

Great job getting the price I needed and making the process very easy to go through More

by Lndnfritz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Rodriguez , Robert vasquez, Manny Escalon
Report | Print
Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Congratulations on your new vehicle! We're thrilled to have delivered an easy sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 13, 2024

Service Department needs new management. There terrible. That department brings to whole dealerships rating down. More

by Bobsgottafish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex is problematic , Robert vasquez
Report | Print
Apr 16, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Eric Weber Service Director eweber@Group1Auto.com

Helpful
April 09, 2024

Excellent customer service. Cares about the customer's experience.. Would recommend this dealership to anyone in the market for a vehicle. More

by Effie Schneider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Epifanio Villareal
Report | Print
Apr 11, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

I had a great service advisor for my oil change, Robert Vasquez. I definitely return for other maintenance on my truck. More

by pantojamarcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal , Robert vasquez
Report | Print
Apr 06, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 26, 2024

Well, I will have to say my visit was awful. I scheduled a repair with this dealership and was being charged an hour more than what the labor required was. On top of that, I dropped my vehicle o More

by ironj007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert vasquez
Report | Print
Mar 29, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for bringing this to my attention. I apologize that your experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Weber Service Director eweber@group1auto.com

Helpful
March 20, 2024

Im from out of state took almost three weeks to diagnose than fix. No communication I had to call them for update total unhappy and disappointed at the dealership. More

by Bill
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rex in service , Brittney Andrada, Robert vasquez, Manny Escalon, Melynda Lewis
Report | Print
Mar 21, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for speaking with us about this error in communication. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 361-387-2506. Eric Weber Service Director

Helpful
March 20, 2024

Good Advisor did great job keeping me informed about the services and updates on my Car. More

by ROSIEAGUIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
Report | Print
Mar 22, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 20, 2024

Rex, my service advisor, and the mechanic did an awesome job. I have been doing business with Beck & Masten for several years. Their customer service has always been exceptional . More

by DiannaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex the service advisor, Robert vasquez
Report | Print
Mar 22, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

That's wonderful to hear! We're thrilled that Rex and the mechanic at Beck & Masten Buick GMC Coastal Bend provided you with an awesome service experience. Thank you for being a loyal customer and for your kind words about our exceptional customer service. We appreciate your feedback and look forward to continuing to serve you for many more years!

Helpful
March 15, 2024

Sales person Everett White and Finance Manager Richie Garcia were fantastic!! They made everything easy and pleasant. Will definitely recommend them to family and friends. More

by ronniegonzalez81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett White, Richie Garcia
Report | Print
Mar 20, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

That's wonderful to hear! We're glad that Everett and Richie provided you with a fantastic experience and made everything easy and pleasant. Thank you for recommending us to your family and friends. We appreciate your feedback and look forward to serving you again in the future!

Helpful
March 14, 2024

GREAT JOB AND SERVICE: would recommend to all my friends and family. The service manager and salesmen treated me and my very respectfully. More

by santosalanizjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
Report | Print
Mar 16, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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