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Beck and Masten Buick GMC Coastal Bend

Robstown, TX

Overview
Reviews
Vehicles
4.4
137 Reviews
Call Dealership (361) 933-5300

200 US-77

Robstown, TX

78380

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Showing 137 reviews

March 20, 2024

Rex, my service advisor, and the mechanic did an awesome job. I have been doing business with Beck & Masten for several years. Their customer service has always been exceptional . More

by DiannaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex the service advisor, Robert vasquez
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Mar 22, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

That's wonderful to hear! We're thrilled that Rex and the mechanic at Beck & Masten Buick GMC Coastal Bend provided you with an awesome service experience. Thank you for being a loyal customer and for your kind words about our exceptional customer service. We appreciate your feedback and look forward to continuing to serve you for many more years!

Helpful
March 20, 2024

Im from out of state took almost three weeks to diagnose than fix. No communication I had to call them for update total unhappy and disappointed at the dealership. More

by Bill
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rex in service , Brittney Andrada, Robert vasquez, Manny Escalon, Melynda Lewis
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Mar 21, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for speaking with us about this error in communication. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 361-387-2506. Eric Weber Service Director

Helpful
March 15, 2024

Sales person Everett White and Finance Manager Richie Garcia were fantastic!! They made everything easy and pleasant. Will definitely recommend them to family and friends. More

by ronniegonzalez81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett White, Richie Garcia
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Mar 20, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

That's wonderful to hear! We're glad that Everett and Richie provided you with a fantastic experience and made everything easy and pleasant. Thank you for recommending us to your family and friends. We appreciate your feedback and look forward to serving you again in the future!

Helpful
March 14, 2024

GREAT JOB AND SERVICE: would recommend to all my friends and family. The service manager and salesmen treated me and my very respectfully. More

by santosalanizjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
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Mar 16, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 12, 2024

They did everything, had a miscommunication in the morning and took a little to longer than should have. Didn't think I should have had to pay for the license plate bracket on my new truck but not t More

by bretttaylor40
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
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Mar 13, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Weber, Service Director eweber@Group1Auto.com

Helpful
March 09, 2024

Rachel was fantastic, very knowledgeable and answered all my questions. She was very helpful and I will return because of her. More

by georgealvarado2790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Mar 13, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

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Helpful
October 29, 2020

Thanks and shout out to Sarah Guzman for a wonderful experience and excellent customer service. Definitely recommend you call Sarah for your next vehicle purchase!! Repeat customer has been earned!! Tha More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Guzman
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Helpful
May 07, 2019

Excellent I had an excellent experience at Beck & Masten. My sales person Jeremy Moreno was so helpful and knowledgeable. I am driving a great car thanks to him More

by sylvia.rodriguez74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Moreno, Ronny Tejeda
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Helpful
April 16, 2019

Great service great truck The salesman, Tyler was knowledgeable and friendly. He helped us get the truck that we wanted at a price we could agree on. Overall very happy. More

by TYLER.BECKER80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Chauvin, Ronny Tejeda
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Helpful
April 15, 2019

Justin was great and was able to help us get out of our car. Overall everything was great. Everyone was friendly. Justin was able to get ya out of our car into the Acadia. We were the last ones to leave and he w More

by silva1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
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Helpful
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