Dave Roth was an excellent salesman from my first contact with him until I picked up my new RAV4 Hybrid two Saturdays ago. My local dealer had me on the string for three months, waiting for the car to make it from Japan, and holding my $500.00 deposit, shrugging their shoulders whenever I asked when the car would be delivered. My son suggested I contact Costco, which put me in touch with the Toyota dealership in Cincinnati and I cancelled my local order ( they did return the $500.00 down.). Mr. Roth was with me on the phone and told me everything I needed to know, including that the car would be in my hands by the end of September. I only visited them once, to pick up the car, available two weeks early. I was 3 hours at the dealership, and had a full acquaintance with the car, financing aspects], and a test drive. All great! Bravo!