Bell Audi

Buying our 2nd Q5 Audi I am purchasing my second Q5 2016 from Bell Audi. My experience was very pleasant and professional both Glen Sussman & Ryan in Finance department were I am purchasing my second Q5 2016 from Bell Audi. My experience was very pleasant and professional both Glen Sussman & Ryan in Finance department were very accomadating. All my concerns about the options & warranty were addressed. I had a very good experience purchasing my new car and would recommend them highly. I also would like to mention the service department is extremely well run, from my previous ownership I had good service, both times I visited them for routine maintenance. Thank you Robert & Lisa D'Elia More

Great experience My sales person was outstanding. Finance was a excellent. The entire dealership was very helpful and I would go back tomorrow if I was going to buy an My sales person was outstanding. Finance was a excellent. The entire dealership was very helpful and I would go back tomorrow if I was going to buy another Audi. Very good experience. More

Top Notch I purchased this week a 2016 Audi A4 from Mark Levine at Bell Audi ... great car, great guy, great dealer! Thank you Marc and team for your patience I purchased this week a 2016 Audi A4 from Mark Levine at Bell Audi ... great car, great guy, great dealer! Thank you Marc and team for your patience and professionalism. More

Had a great experience at bell Audi . Leased an Audi Q5 at bell Audi . The experience was very easy and care free. Glen my sales man took care of everything for me and made sure I was ha Leased an Audi Q5 at bell Audi . The experience was very easy and care free. Glen my sales man took care of everything for me and made sure I was happy . We together worked out a great price on the truck and it had even more options than I wanted in it . He explained everything I needed to know about the truck and reassured me he was only a phone call away if I had any question afterwards . He also did the paperwork after the purchase very quickly and I was not there for hours like other dealerships that I have been to before . I Strongly recommend the dealership bell Audi and give Glen a try he will treat u write and give an honest price . More

Customer satisfaction Ryan the sales manager was very professional and courteous on the phone as well as in person at the dealership. Marc Levine [our salesman] was also v Ryan the sales manager was very professional and courteous on the phone as well as in person at the dealership. Marc Levine [our salesman] was also very courteous and professional. He spend a lot of time with us so we could work out a satisfactory deal on our new car. His patience was very appreciated as well by my wife and me. More

Exceptional Experience I just recently purchased a 2016 Audi A6 from Mark Levine at Bell Audi. The experience and the sale of said vehicle was as i expected 100% A class. Fr I just recently purchased a 2016 Audi A6 from Mark Levine at Bell Audi. The experience and the sale of said vehicle was as i expected 100% A class. From the sales Manager Ryan .B to Mark Levine these gentleman worked past the point of what normally is done at a dealership. I traveled from Northern NJ to Bell Audi because of these reasons. My local Audi Dealership (Paramus Audi) is 5 miles away, and i will never step in that dealership again. Bell Audi's reputation as one of the best if not the best Audi dealerships in NJ is without saying accurate. This is due in part to the team at Bell Audi. More

Not Ideal I am less than pleased with the salesmanship at this dealer. July 1st I called to inquire about a Q5 and got a Glenn on the line. This person was ve I am less than pleased with the salesmanship at this dealer. July 1st I called to inquire about a Q5 and got a Glenn on the line. This person was very short with me and refused to confirm my questions regarding the state of the vehicle, particularly if it was previously driven by a smoker as I didn’t want a vehicle with the remnants of smoke. He had the nerve to say he couldn’t do that and when I book an appointment he could let me know better then. Following my vacation I decided to check to see if the vehicle I was after was still available, it was. July 9th I called and made an appointment with Allen to see a CPO vehicle, he specifically asked what time I’d be there and I said within the hour as I was coming from my first appointment at Audi Freehold (which I thoroughly recommend over Bell Audi). Upon arrival, I had to wait for Allen to return from a test drive, once he greeted us he went off to locate the keys to the vehicle which took him at least 45 minutes, once he located them he realized the vehicle I specifically stated I was coming in to see was blocked in by another vehicle. This took another 30 minutes for him to locate the keys to this vehicle and move it. It would seem to me that if a customer is coming in within the hour these particulars would have been taken care of. Let me also note that the vehicle I came in for was not clean and he made no effort to have it washed before the test drive. Hmmmm…. Following the test drive, we sat down to discuss numbers, I KNOW I didn’t get the best deal for the car but purchased through my CU a week later. Again I made an appointment with Allen; I arrive and sit more than 1.5 hours before finalizing the deal with the finance manager. Completely aggravated considering I called Allen and texted with him indicating that I am on a tight schedule and needed things to stick to the schedule-- he showed absolutely no concern for my time. And in fact, I noticed another customer that arrived after me was with the finance mgr before me??? BTW, I came all the way from Philadelphia, PA. During my wait, we decided to go out and inspect my new vehicle, now that it was clean- there were several dings, scratches and a cracked front bumper visible. Of course, Allen is shocked and tries to put it off as it being normal wear. This was completely unacceptable and I let both he and the manager know that had the car been prepped when I came in the first time, this would have been addressed at that time. They agreed to make the necessary repairs and made arrangements to pick up my car as I was not taking another trip to Edison, NJ when this was their goof. Overall, I’ll never purchase another car from Bell and the ONLY reason they got this sale was because of the specs I wanted that I was only able to find at this dealership. As I noted above, I went to Audi Freehold and had the most pleasant experience from the time I called and made the appointment to the time spent with the salesman. This wasn’t my first rodeo, as such; I expected a thank you note in the mail and or a follow up call to ‘check in’---nothing. I’m a Sales Executive and if I handled my clients similarly, I wouldn’t be in a position to purchase a luxury vehicle. BTW, Even though the salesman at Audi Freehold didn’t make the sale HE SENT A THANK YOU NOTE in the mail and text me to see how I’m enjoying my new car!!! BELL AUDI, you need to take lessons. The only reason they got my business was based purely on inventory. Thankfully, I can take my car to a local Audi dealer for service. P.S. Make sure when purchasing any vehicle that the batteries in your key are replaced. Take a wild guess what my experience was…. More

Disappointed with my 2014 Audi A4 purchase! I purchased my Audi A4 on August 9, 2014 with 12000 miles approx on it. I did my first oil change when the car had 15000 miles on it and I had it done I purchased my Audi A4 on August 9, 2014 with 12000 miles approx on it. I did my first oil change when the car had 15000 miles on it and I had it done at the Bell Audi of Edison. They filled the oil tank and returned the car to me but what surprised me was that within 2100 miles of driving the car, the oil level indicator came on and I had to fill the oil again. I took my car to the dealership and they said that they would fill it in and initiated phase 1 of the oil consumption test. The representative there told me to bring the car back when the oil light comes on and surely enough it came on again at 20000 miles. I took the car to the dealership and what concerned me is that the representative that promised to replace the piston and rings, tells me that he will only change these parts upon receiving approval from Audi Headquarters. I was told by Bell Audi when i purchased the car that it should run 10000 miles between every oil change, however, in this case, my car runs an average of 2500. Bell Audi sold this car fulling knowing that there was an oil consumption problem and now I have deal with it. To make matters worse, every three weeks, the back right tire gets deflated and a warning pops up and the dealership claims to have fixed the problem, yet there is no permanent solution. Stay away from Bell Audi. More

Excellent buying experience My buying experience was very satisfactory. Rami's very involved but not pushy style was the main reason to buy my car from Bell Audi over other deale My buying experience was very satisfactory. Rami's very involved but not pushy style was the main reason to buy my car from Bell Audi over other dealers. Mr. Adnan also seamlessly complemented Rami's effort. Both of them responded very well and on time answering my pre-sales and questions and post sales support. I hope that I'll get same kind of experience with the service too. More

Worst Customer service after buying a car After buying a car, they won't answer any emails or phone calls. Increased the APR after signing. It's been 45 days and I am still driving unregistere After buying a car, they won't answer any emails or phone calls. Increased the APR after signing. It's been 45 days and I am still driving unregistered car. Worst dealer ever. More