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Bell Audi - Service Center

Edison, NJ

4.8
353 Reviews

353 Reviews of Bell Audi - Service Center

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February 09, 2022

Always a pleasure to work with this dealership. Never any delays and always very informative and helpful. More

by Kristengrandmaison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Conte
Feb 10, 2022 -

Bell Audi responded

Thank you so much! We are delighted that you can trust our Bell Audi team for consistently excellent service. Safe driving and we look forward to your next visit!

February 09, 2022

Always an awesome experience at Bell Audi. Professional staff and service, the dealership was very clean and delightful. More

by Face266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Nkansa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aubrey Brandt, Ashley Rosario
Feb 09, 2022 -

Bell Audi responded

Thank you for choosing Bell Audi and trusting us to take care of your vehicle. We appreciate these kind words!

February 07, 2022

Excellent service never any problems when I come in for service. Never a long wait More

by Wandapearson413
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 07, 2022 -

Bell Audi responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

February 06, 2022

My audi Q5 was serviced recently. Service technical left filter insecure or didn't tight properly. all oil got drained in my driveway. car is not drivable now. i had tow my car to dealership to get it fixed More

by AKG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Bell Audi responded

I'm very sorry to hear this and regret any role we played. While I understand you've already brought your vehicle in, I am eager to address this situation directly and ensure it is resolved to your satisfaction. Please give me a call, time permitting - my number is 888-681-7167 ext 115. Thank you, Michael Slyman - Service Manager

February 04, 2022

the service department was helpful and kept me up on what i can expect Future maintenance costs and services More

by jim coyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Slyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
Feb 04, 2022 -

Bell Audi responded

Jim, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

January 31, 2022

Annual Service appointment was effortless. Valet service, timely updates, quick service. Very satisfied with Bell Audi. More

by RF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Bell Audi responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Bell Audi team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

I bought my car there and alway get it serviced there. The customer service and environment has always been impeccable. More

by Rawle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hewit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Bell Audi responded

Thank you for your excellent review and repeat business! We're delighted our team earned your complete confidence - and we wish you many safe miles till your next visit to Bell Audi. Be well!

January 20, 2022

Service is getting worst day by day. They are just making money with no proper service. More

by kediapawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Hewit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Henry
Feb 10, 2022 -

Bell Audi responded

This feedback is concerning to receive. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see if I can better understand what happened here. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

January 18, 2022

Brought the car in to have the adaptive headlights fixed. They called and said they were fixed but when I drove off the warning light came on. More

by Kennethmayer1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul
Feb 10, 2022 -

Bell Audi responded

Kenneth, I'm sorry to hear this, as we pride ourselves on delivering thorough and scrupulous client care. I want to help get this fixed however I can. Please get in touch, time permitting - I will look for your contact details in the meantime. Best, Michael Slyman - Service Manager - 888-681-7167 ext 115

January 06, 2022

Used audi service. They were very fast and polite. Only concern is I was given a price on the Internet of $243 for my service when i made the reservation However, when we got there they tried to say it was More

by Sharon_feggans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonse Panlilio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Bell Audi responded

Hi Sharon - Thank you for sharing your feedback with our team. I am sorry for the mix-up with our pricing. I am glad that our team could correct the mistake for you, but I will be sure to address this situation to improve moving forward. If there is anything else you would like to share, please don't hesitate to call me. Thank you, Michael Slyman - Service Manager - 888-681-7167 ext 115

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