Albert Nkansa

This was my second consecutive purchase there. And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next d And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next day. Delivery of the car had an issue. They did not complete my registration timely (50 days and counting). They have not sent me certain funds they owed me. This place is a hustle. Got to another Audi dealer altogether. More

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If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More

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I had a truly awful experience with Bell Audi. Their customer service was non-existent, with calls and emails going unanswered. They constantly changed the deal terms. Even worse, they refused to Their customer service was non-existent, with calls and emails going unanswered. They constantly changed the deal terms. Even worse, they refused to take responsibility for their actions and made empty promises they couldn't keep. My advice: stay far away from Bell Audi if you value honesty, accountability, and professionalism in your car-buying experience. More

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If you're looking for someone to help you with your Audi purchase, go to Bell Audi and seek out Christine. She is a straight shooter, not pushy, and the most hospitable being you can find on the other side purchase, go to Bell Audi and seek out Christine. She is a straight shooter, not pushy, and the most hospitable being you can find on the other side of a purchase. Christine is the example that anyone in sales should seek advice from. Exceptional service, transparent and direct. The Bell Audi dealership is amongst the best of all Audi dealerships I've ever visited. They have a wide selection of vehicles in their yard which is not the norm nowawdays. More

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Very accommodating &pleasant . Came through with things promised.Salesman very knowledgeable. Took delivery with out confusion.Answer all of my questions. Came through with things promised.Salesman very knowledgeable. Took delivery with out confusion.Answer all of my questions. More

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Worst buying experience imaginable. Here is a summary of my experience: 1. As of April 22 I can no longer legally operate my new vehicle as the temporary registration and plate expir Here is a summary of my experience: 1. As of April 22 I can no longer legally operate my new vehicle as the temporary registration and plate expired. Bell Audi has yet to provide permanent registration. The general manager has stopped responding to my inquiries and can’t seem to provide a valid status. 2. Despite having agreed in writing (via email) to the terms of my purchase, the Purchase Agreement provided at delivery of the vehicle did not accurately reflect the deposit I had put down prior to purchase. Had I not checked the math myself this would have resulted in substantial overpayment. 3. Despite having agreed in writing (via email) to the terms of my purchase, the Purchase Agreement provided upon delivery of the vehicle reflected an Amount Financed that was higher than we had already agreed upon. Furthermore, the Finance Manager seemed annoyed that I was unwilling to sign the inaccurate Purchase Agreement. 4. After taking delivery of the vehicle I discovered it was missing standard equipment (pet barrier and cargo cover). I received no response from the Sales Associate regarding my inquiries on the missing equipment. 5. I was repeatedly advised that Bell Audi's policy was never to accept deposits on vehicles - yet I was required to make a deposit (which per #2 was not accurately reflected in my Purchase Agreement - they had to mail me a check for the difference) 6. Personal information from the previous owner and their family members hadn't been deleted from the vehicle prior to delivery 7. They wouldn't even pick me up at the airport when I came to take delivery despite having traveled from Michigan to acquire the vehicle More

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Once the sale is done, they don’t give a crap about customer service. And make sure you check your contract. Eric Feldman was good in the beginning but once we hit the contracting process, contract te customer service. And make sure you check your contract. Eric Feldman was good in the beginning but once we hit the contracting process, contract terms did NOT reflect what Eric agreed to and he couldn’t explain his mistake but instead tried to say it’s really complicated and the numbers won’t ever match up. Then, when the right terms and numbers were finally included after working with a sales manager, and the new plates finally came in but air needed them mailed, Eric has gone MIA and has become unresponsive through my multiple attempts to contact him through various channels. It’s unfortunate. More

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This is the worst dealership in Jersey, they lie about everything and when u confront them, they won’t pick up the phone or return your call. Dealt with Albert and Seif in sales everything and when u confront them, they won’t pick up the phone or return your call. Dealt with Albert and Seif in sales More

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Absolute great experience top to bottom highly recommended and very knowledgeable. Thank you and well done recommended and very knowledgeable. Thank you and well done More

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Service was done quickly and car is driving well. Highly recommend Bell Audi of Edison. Highly recommend Bell Audi of Edison. More

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