Bell Audi - Service Center

Audi A4 2005 NEVER would I refer this dealership to Audi A4 2005 NEVER would I refer this dealership to anyone. STAY AWAY. I used them a few times when they were in Rahway because they wee the closest Audi A4 2005 NEVER would I refer this dealership to anyone. STAY AWAY. I used them a few times when they were in Rahway because they wee the closest to me, till I switched to Princeton. I bought a Certified car with less than 20K from them and the tensioner broke. The Audi tow service took it direct to that location. The car sat on the lot for 3 weeks. Their excuse was that I took it without making an appointment. When they finally got to it, they told me I needed a new timing belt. I was like wait a minute, the manual specifies I wont need this to well after 60K-90K range or 5 yr atleast, and that I only had the car for 1 yr. They wouldnt budge and said it wasnt covered under warranty either, and that I needed to make a decision quickly or Id be charged storage costs too. Had no choice, so I got the job done. When I went to pick it up, they said they had to chnage the battery ($285), rebuild the alternator $300 + $1400 for Time belt and $300 for diagnosis. I was astounded. Took my car and left, Pissed. There was large snap driving home. It felt like a belt broke. Car got towed back. Oddly enough, the next day I got a call from Service. Here is how CLUELESS they are. The service guy asked if I had the Timebelt recently changed, because who ever did it did a "xxxxxxxx" job, and now it has damaged the engine. New Engine will cost around $5000-6000 with Labor. The guy was in awee when I told him I had just picked the car up from them. He said the belt was off by a few teeth, and needed to be redone also. I called Audi of America. Back and forth, and finally admitted I never needed the Time belt in the first place. Only the tensioner needed to be tightened. The car sat with them for 1 more month. I paid nearly $600 (+$600 the first time) for rental which intially they refused to pay for. Went to pick the car up again. The new engine was filthy. There were fluid spills all over it. Turned the car on. Got "ERR" message on the stereo. They damaged that too when they disconnected the battery. I had Audi of America on the phone with their Manager. He got of the phone, and told me to take loner, that he would deliver back my rental, pay for it, plus the first fee, and reimburse all the payments I had made, and would deliver my car by the end of the week. I finally had the car delivered with a different stereo, but the spills on the engine were still there. I WOULD NEVER USE THIS DEALERSHIP. BELL AUDI in Edoson, is the same exact management, different location. More

Terrible place to deal with! They never answer the phone, so to even speak to the parts department I have to drive down 30 minutes just to find out if they have a part in stock. Not friendly at all. EXTREMEL so to even speak to the parts department I have to drive down 30 minutes just to find out if they have a part in stock. Not friendly at all. EXTREMELY, EXTREMELY, EXTREMELY OVERPRICED!!!! If you wanna buy parts, dont buy them here. They charge 2 to 3 times the price on the same parts the you find online. I bought an EGT sensor for my car for $120 and 2 day shipping to my house. Bell Audi wanted $347 for this part. I wish there was another dealer in the area, which is why they try to take advantage of people since there is no where else to go. Stay away from this dirty place. More

I have just come back from them for service with my ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which ’02 A4. They are terrible, first of all they could not find the reason why the car has a problem, then they said it is OK and no need to repair which is not right! Pricing is way too high and they even will add extra hours of their time claiming this was necessary and making you pay for that! Watch what they say, first they told me they will let me keep old part, but when you come back for your car, they are stating it was “My mistake, I am sorry” and will not give it to you! NEVER EVER AGAIN! STAY AWAY AS FAR AS YOU CAN!!! I mean it! More

service department is very arrogant. Have an extended warrenty on a Certified car...so far this has proved to be extended time for Audi to charge me for everything not covered on this warrenty. My car ha warrenty on a Certified car...so far this has proved to be extended time for Audi to charge me for everything not covered on this warrenty. My car has 41K miles on 2001 pampered and all maintained at Audi. Suddenly the check engine light appeared. Took it in, they fixed, less than 500 miles it comes again, they fixed again, then suudenly Im driving on interstate and the battery light comes on. I can see the battery dying, the lights flash, and I lose power till I come to a halt. The dealer wants me to pay for alternator, battery and new timing belt. $1700 ... Something is wrong here ... More