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Bell Ford
Phoenix, AZ
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
August 31, 2026
I had a great experience working with Joey Gromley. He helped me find and purchase the truck I wanted without ever being pushy or making me feel pressured. Joey took the time to actually listen to my n He helped me find and purchase the truck I wanted without ever being pushy or making me feel pressured. Joey took the time to actually listen to my needs, answer my questions, and make sure I was comfortable with my decision. It’s refreshing to work with someone who genuinely cares about helping you find the right vehicle rather than just making a sale. I really appreciate Joey’s honesty, patience, and professionalism. I would definitely recommend him to anyone looking for a new truck and a great buying experience! More
by Cherri H
Employees Worked With
Joey Gromley
August 26, 2026
Always professional, courteous, and doing their best to make sure customers are completely satisfied with their customer service. I especially appreciate their pick-up and return service so that I don't make sure customers are completely satisfied with their customer service. I especially appreciate their pick-up and return service so that I don't need to sit in the waiting room. More
by RoadTrip
Employees Worked With
Lyle
August 19, 2026
Great service, dropped off car early with no problems and got it back early. Kept me informed on progress and I liked the video link to watch mechanic working on car got it back early. Kept me informed on progress and I liked the video link to watch mechanic working on car More
by claftonjason
Employees Worked With
Lyle
August 11, 2026
Not happy with this last service on my 2021 Bronco. Went in for an oil change, just had brand new tires put on so rotation was not needed. Also, when we dropped off vehicle the 5th tire was not rotated Went in for an oil change, just had brand new tires put on so rotation was not needed. Also, when we dropped off vehicle the 5th tire was not rotated, wasn't offered or anything. I realize its a $20.00 up service, but it should not be since the owners manual recommends it. Also when I went to pick up vehicle the owners book folder was on passenger seat, the locking lug nut key was nowhere to be found, they had to go ask the tech where it was. And alot of items from glove box on floor. I put the locking lug nut in the drink holder in the first place & every other tech puts it back in same location afterwards. Husband also requested a call back on his 2022 Broncos window alignment & has not YET been called. He has had his in at least a dozen times for the drivers side window being out of alignment, the actuator needs to be replaced but all the service people seem to think just bringing it in on a workday will fix it. We work Monday through Friday so this is not an option. On my vehicle, we dropped off at 7am which was our appointment time, No service advisor actually helped, just said they'll take it back. More
by priusracer
Employees Worked With
Unknown
July 31, 2026
My Service Agent, John Klapp is awesome in customer service, even though the service technician could not identify the issue, John kept me to update and in the loop. John is a ROCK star! service, even though the service technician could not identify the issue, John kept me to update and in the loop. John is a ROCK star! More
by Dan Saban
Employees Worked With
John Klapp
