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Bell Ford
Phoenix, AZ
353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 353 reviews
May 22, 2025
Bell Ford has always been there for us We own 2 Ford vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands More
by phoenixkaren
Employees Worked With
Paul Abate, Bob Erdman
May 20, 2025
Well, after having essentially been dismissed by the customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 was in service for two issues. The first they couldn't figure out. The second, I was told that my brand new battery that was installed the week prior was bad and that the only way to fix the issue was to install a new Ford OEM battery. Advisor stated (on their recorded line) that it wouldn't take a charge above 80%. I approved the replacement and asked for the "bad" battery back so I could follow up with its failure. The battery was visibly bulging and swollen, symptoms consistent with over charging. Both my advisor and the texts from the service department state that they attempted to charge the battery. But the customer service manager says "oh no, you're mistaken. I don't know what to tell you." Communication: The service department's communication is abysmal. I got four different diagnosis on my vehicle from four different people. My advisor, texts/paperwork from the tech, the service manager, and the customer service manager all provided different information. How are customers supposed to make an educated and informed decision like this? Diagnostics: My vehicle was driven for personal use while in the possession of Bell Ford, including a tech taking my vehicle home at least one night. I discovered when I picked it up they had driven the vehicle 130 miles, at my expense. My guess it would have been more, had they not given it back with an empty tank. Appointments: They mean nothing. I'm sympathetic to the fact that the service department is short staffed. But my vehicle sat on the lot for 14 days and spent 3 actual days in service. Don't count on a loaner vehicle or alternate transportation, even with Ford PremiumCARE, because that won't be available until they get around to looking at it. So my advice would be to save yourself the headache and service your vehicle elsewhere. Do better Bell Ford. More
by Tom DeYoung
Employees Worked With
Lucas
May 12, 2025
Warm, welcoming , clean environment ! My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . More
by rteague13
Employees Worked With
Bob Erdman
May 07, 2025
Our vehicle shopping experience was great. The staff was very professional and timely in handling our purchase and our trade in. Bob Erdman was very helpful in showing the vehicles and answer The staff was very professional and timely in handling our purchase and our trade in. Bob Erdman was very helpful in showing the vehicles and answering all questions that we had. More
by howshel
Employees Worked With
Bob Erdman
April 24, 2025
The staff was professional and very friendly. Repairs were done in a timely manner. No surprise charges. No pressure to have unnecessary repairs done. I will definitely be returning for service o Repairs were done in a timely manner. No surprise charges. No pressure to have unnecessary repairs done. I will definitely be returning for service or possibly my next vehicle purchase. More
by Manny
Employees Worked With
Lyle Arnheiter
April 24, 2025
They were so helpful and willing to work with us. Austin was very knowledgeable about the vehicle. Pedro in finance was so helpful and willing to give us the best deal he could . Both of them made t Austin was very knowledgeable about the vehicle. Pedro in finance was so helpful and willing to give us the best deal he could . Both of them made this an experience we will never forget. More
by Wanda
Employees Worked With
Sales
April 23, 2025
It was very excellent experience, I was surprised the way they treated me, Time to take a demo to the Finance took 90 minutes only I was surprised I recommend everyone go to Belfort when they need vehicle o they treated me, Time to take a demo to the Finance took 90 minutes only I was surprised I recommend everyone go to Belfort when they need vehicle or to sell their vehicle. It’s a great place to do business. More
by shantkrikor55 shant Krikorian
Employees Worked With
Bob Erdman
April 16, 2025
Exceptional service. I've been taking my fords to Bell Ford for the past five years. In all that time I have never had a bad experience. First, they are all professi I've been taking my fords to Bell Ford for the past five years. In all that time I have never had a bad experience. First, they are all professional. Second, they listen and pay attention to detail. To give you some context, I have had five different Fords serviced by them and no bad experiences. I highly recommend them to anyone. Both sales and service. More
by semurray712
Employees Worked With
Lyle Arnheiter, Bob Erdman
