Bell Ford

Damaged my car! On 8/21/18 at 7:32 am i dropped my 09 Crown Victoria p71 off to get the recalled Steering Bolt replaced. The car had a oil change the week before, the On 8/21/18 at 7:32 am i dropped my 09 Crown Victoria p71 off to get the recalled Steering Bolt replaced. The car had a oil change the week before, the oil was full and she ran fine and quiet. the Oil pressure sensor was going out so was triggering the oil light. again, oil was fine, just a $15 part and we where going to replace it this weekend. the airbag light was on because its an retired police car and the crush plates are slightly crushed triggering the light. again still functional, just triggering the light. the ONLY other light i had was a tire pressure light and thats because im missing the tire air pressure sensors on my rims. again, still not an issue. when we went to pick the car up at around 9:40am on 8/22/18 they expressed the sound the timing chain was making and where really concerned about it. we thought that was odd considering it NEVER sounded off. more so the day we dropped it off. But we figured we would take a look at it that evening and be on our way. they pull the car up for us and we can see it HEMORRHAGING oil all over the ground. we quickly shut it off and looked under the car. there was a large puddle under the car and a noticeable trail going back from the car to where they had parked it. AGAIN this car had NO oil leaks when we dropped it off. the only one it HAD once upon a time we fixed as it was a valve cover gasket. i checked the Dipstick and after wiping it off and reinserting it came back DRY. there was NO oil left in the engine. The oil looked to be coming from in front of and above the oil filter. Bell ford reps said several things. "That it must have been from not getting the oil done right." well it was done by a CERTIFIED MECHANIC. AND if that where the case it would be leaking either FROM the oil filter of the oil PAN. "the oil light was on and you had numerous oil leaks when you dropped it off" umm. no. the oil light is on because a $15 oil switch needs replaced. The car had no oil leaks and the spot the car was previously parked in is CLEAN of any oil. "The car was leaking like that when you dropped it off" AGAIN clean parking spot! the parking is concrete NOT asphalt. you cannot hide THAT much oil within an 24 hour period. and there was a car parked in that spot so they did not magically pour more concrete there and magiclay match it to the other parking spots. Bell Ford REFUSED to take any type of responsibility. they refused to actually get us a manager and they had a horrible attitude about the situation. they were about to let us drive off the lot with a car that was pouring oil EVERYWHERE and empty by the time it pulled to the front of the building. The kicker is that im pregnant and they KNEW that. and they willingly put us endanger by trying to give us a car in that condition. Had we not have seen the oil or i less car savy i could have tried to drive that home. The car was towed across the street to Big O tires where we were approved for Snap to have them xxxxx WHAT happened. HOW if happened and repair it if they can. DO NOT EVER GO THERE! do not get a car worked on, and do not buy a car. they tried to sell my find a truck with shot motor mounts, and almost detached tranny and a messed up rear end. Here are the pictures. they claimed all our oil was "on the ground" well that dose NOT look like 6qts to me. More

Extremely unhappy camper After making an appointment over a week ago for a 10am slot, I arrive to find I have no appointment. Luckily, I remember the representative who (didn After making an appointment over a week ago for a 10am slot, I arrive to find I have no appointment. Luckily, I remember the representative who (didn’t) assist me to make the appointment and he advised he remembered me and had a technology issue and lost my information so couldn’t call me back but that they could squeeze me in. Assuming it would take a while to be squeezed in, my husband picked me up. Around 1:30, I called to find out if we were close to being done and was told “yes - they’re just finishing up now. By the time you get here, it should be done.” I waited 45 minutes and then my husband took me back: When I arrived, I was advised that the technician hadn’t brought the paperwork up yet and it should be done soon. At approximately 2:45, I was advised that the technician had started working on it and left for the day without telling anyone he wasn’t done so it WAS NOT DONE. The advisor said he had 2 guys working on it to speed up the process and apologized profusely. At 3:35, it was done. I do fault the advisor for not booking the appointment when I made the appointment but ..... the rest was absolutely inexcusable. The SALES team (Jason and Joe), I would do business with all over again because they were great. I will NEVER do business with their service department again because .... they don’t offer SERVICE. They offer HASSLE. More

Great salespeople! Travis Smith was my sales person and he was wonderful because I had a ton of questions he was very patient and answered all my questions I had previou Travis Smith was my sales person and he was wonderful because I had a ton of questions he was very patient and answered all my questions I had previously gone to another dealer and they did not treat me very nice so these guys did went out of their way I believe. More

They couldn't get it correct if they tried. Made an appointment to get my SUV aligned. Got there, they were usually busy. No one was there, they service guy ask if I could leave it over night, Made an appointment to get my SUV aligned. Got there, they were usually busy. No one was there, they service guy ask if I could leave it over night, I said, it's noon, you close at 6pm, I'm sure you can get it done by then. Service guy calls around 5, says come and pick it up. Paid $99 bucks, ask for the alignment paperwork, they guy never came back. Called the next day, ask to have the paperwork faxed or something, so I could pick it up. The service director, said, yes, I'll fax it to you, in just a few. Never saw the paperwork. On the way home, I noticed the SUV felt like someone had made it worse, so, again called, they said they had a 12 month warranty on the alignment. So, after a few weeks, I started to notice, the front tires were looking kinda like they were.wearing. Took it to the tire shop, the put it on the alignment machine and said, its out slightly, but enough to wear tires. Took it back to bell ford to see what they were going to do and right off the get go, they start saying I did it. WOW, way to keep a customer, I got so mad, I just said forget it. So, I filed a complaint with ford, and nothing, but I filed on with the BBB and they were able to negotiate a partial refund. GO TO ANY OTHER PLACE BUT THIS ONE FOR SERVICE!!!! More

Great service. Love my car I have purchased my first car just a couple of weeks ago from this dealer. I love it. Everything works fine on the car and I got it for a great deal a I have purchased my first car just a couple of weeks ago from this dealer. I love it. Everything works fine on the car and I got it for a great deal as well. The staff was very friendly especially Salif Doumbia he was very patient, professional and answered all of my questions. highly recommend. More

My Tatanium kevin Richards did an awesome job on assisting me on buying a car. He suggested that beige seats are better than black which I love looking at it now. kevin Richards did an awesome job on assisting me on buying a car. He suggested that beige seats are better than black which I love looking at it now. Kevin thought me the functions of all the bottons in my new car which made it easier for me to understand instead of going to the book. You are an excellent sales consultant and I thank you so much. More

Horrible Customer Service Test drove an F150, loved it. The next day I emailed my sales person with a lot of information about my trade in, my credit scores, etc. looking for Test drove an F150, loved it. The next day I emailed my sales person with a lot of information about my trade in, my credit scores, etc. looking for a "ballpark" lease payment figure. If it was in my payment range I was going to go back in to make a deal. Some idiot, Christian Gore, intercepted the email and sent me the most stupid, ONE sentence response about their leases starting at $259....REALLY! They must have people lined up at their doors to treat a potential sale so poorly. Done...Bell Ford is out of my vocabulary. More

Long story short I got a car from another dealership and it was crap. Chris Long help me get out of my old car and into a brand new one, his main concern was mak short I got a car from another dealership and it was crap. Chris Long help me get out of my old car and into a brand new one, his main concern was making sure I had a safe vehicle for my boys. My old car was not with all the problems it had. The process was so fast and easy. I kept saying is that when all the paper work was done and signed. I highly recommend seeing Chris Long at Bell Ford. More

Like my new EcoSport Just wanted to say that we enjoyed our recent visit to Bell Road Ford. Our salesman William Scoins did a excellent job explaining all the features of Just wanted to say that we enjoyed our recent visit to Bell Road Ford. Our salesman William Scoins did a excellent job explaining all the features of the EcoSport and there’s a lot to explain! He also did a great job of helping us get a good deal on our purchase and getting all the paper work done! We felt we did an excellent job with his knowledge of the car and helping get all our gadgets to work in the EcoSport. Have been to Bell Ford before and knew that they treat you right! Looking forward to a good working relationship with this dealership! We are very pleased. More

Happy with my recent visit. I sincerely appreciate the care I received from sales department about two weeks ago at Bell Ford. In a special way, I would like to extend my sincere I sincerely appreciate the care I received from sales department about two weeks ago at Bell Ford. In a special way, I would like to extend my sincere thanks to "Jennifer Phillips, who with her wise advice convinced me into buying a Ford Escape 2018. My coming to the sales department was not to buy a new car, but to follow up a call I had received from Berverly. During my arrival, she wasn't around, thus, ending up into Jennifer's hands. I would say that Jennifer, according to my experience, she is great and wise sales personnel. She did not stop in convincing me to buy a new car, she still has been there for me whenever I have/had any question about my new car. Thanks Jennifer and all the sales personnel in sales department. Thanks Bell Ford for your customer care expertise. Thumbs up. I would recommend Jennifer and Bell Ford as whole to any customer. More