Bell Ford

Brought my 15k mile 2021 Bronco in for an alignment, a leaking rear shock, and two recalls at 7:00AM by appointment. Rep said the recalls were 4-6 hours. No problem. Recalls were finished at 2:45PM, no al leaking rear shock, and two recalls at 7:00AM by appointment. Rep said the recalls were 4-6 hours. No problem. Recalls were finished at 2:45PM, no alignment, no shock, and the final invoice shows 0.2 hours (12 minutes) for the six hour recall and 0.4 hours for another (36 minutes total). Next day arrived at 7:00AM, first car in and back out at 10:30AM, charged for four-wheel alignment (which is impossible on a straight rear axle vehicle) versus a two wheel. "Really? Well, it's only like $50 more", plus $48 "miscellaneous" fee (there are no consumables used in the alignment, no oils, no shop towels, nothing), and...the leaky shock is "bent" and $1006 to replace and not under warranty because its "bent". These Bilstein shocks are notorious for leaking. They even handed me the TSB on the leaking shocks. It is not bent. I don't jump this thing and these shocks according to Bilstein are some of the strongest shocks ever put on a production vehicle. BTW, I'm a former ASE technician myself. All of the staff was exceedingly friendly, but these people are obviously on commission for upselling repair work. Watch out. I also purchased the vehicle here and the salesman Mike was excellent. More

Got a great deal on a new car with 0% interest. My salesman Matias was great and very helpful. I would buy from this dealer again. The finance guy Zach Jun was awesome too. Really appreciated his k My salesman Matias was great and very helpful. I would buy from this dealer again. The finance guy Zach Jun was awesome too. Really appreciated his knowledge answering all my questions and friendly, helpful demeanor. The best finance guy I’ve ever dealt with. Thanks! More

5 stars! After looking for months and talking to dealers all over the Phx area and beyond trying to purchase a vehicle, Kyle Whalen my sales rep, is the examp After looking for months and talking to dealers all over the Phx area and beyond trying to purchase a vehicle, Kyle Whalen my sales rep, is the example all should follow to provide a superior customer experience. Kyle listened, understood and met my requirements Kyle the salesperson was exceptional, the finance manager was exceptional and the whole staff was respectful of our time and attentive to our needs. More

took 4 attempts to finally get intouch with someone so they could tell they wanted $25,000 over msrp. they could tell they wanted $25,000 over msrp. More

I couldn’t be happier with my car buying experience with them. The were honest, transparent and got me an incredible deal on a brand new F-150. Kyle is such a cool guy and not your stereotypical car salesma them. The were honest, transparent and got me an incredible deal on a brand new F-150. Kyle is such a cool guy and not your stereotypical car salesman. Harley the sales manager stayed true to his word throughout the entire process and even took the time to sit down with my wife and I to get to know us a little better. Kevin in finance finished off the deal with no forced add-ons etc and was a joy to talk to. I will only buy from this dealership moving forward. After countless visits to the surrounding dealerships they by far were the most professional, honest, and reasonable. More

Kevin Wood, a real professional and a joy to work with who worked very hard to get me the vehicle I needed. who worked very hard to get me the vehicle I needed. More

Fantastic seamless process. I bought from out of town and the experience was easy and the dealership was super accommodating. I bought from out of town and the experience was easy and the dealership was super accommodating. More

We received great service at Bell Ford purchasing our new SUV, they definitely took care of us! We would return. SUV, they definitely took care of us! We would return. More

Kyle (sales) and Zach (finance) were a pleasure to work with! They made the process easy/simple, and went above and beyond to accommodate my needs including picking up the trade-in at my home. This has bee with! They made the process easy/simple, and went above and beyond to accommodate my needs including picking up the trade-in at my home. This has been the most exceptional dealership experience I have and I’m now a loyal customer to Bell Ford. Great team, great atmosphere, customer first mindset. Plus, I love the new F150! More

down to earth and helpful. Really appreciated the comms as my car was built. Great job! Really appreciated the comms as my car was built. Great job! More