Bell Honda

Poor customer service. Switch bait to get you into the dealership. After many weeks of shopping I found a 2019 Mercedes priced at 14,986 on their website. I drove an hou Switch bait to get you into the dealership. After many weeks of shopping I found a 2019 Mercedes priced at 14,986 on their website. I drove an hour to take a look at the car. Ended up purchasing the vehicle. I went into finance at 9:30 pm and asked for a copy of the sales agreement as they were rushing me due to the time. They kept insisting I will get it by the time I arrive home. Fast forward it took 2 weeks of many calls and promises that Robert from finance finally emailed me the copy. To my surprise the sales price was changed from $14,986 to $16,255. Luckily I have photos of the sale price they were advertising. Still waiting to hear back on how they will correct it as I was told during signing the price was 14,986 and I kept confirming with the finance guy. They were nice and bombarded me with text messages and emails and went silent after the sale. Their receptionist is really rude and kept transferring me to everyone but as soon as I would try to tell her it was still me she would transfer me again. I felt like she was hoping I would give up and hang up. Overall bad experience. Stay away from this place. More

Friendly, knowledgeable. Courteous, helpful. The people working their seem to like their jobs. That makes it a comfortable place to wait, while they complete the service Courteous, helpful. The people working their seem to like their jobs. That makes it a comfortable place to wait, while they complete the service More

The service was very good. I appreciate the fact that I did not have to wait a long time to get an appointment, but i am sorry that I had to wait a very long time to have my se I appreciate the fact that I did not have to wait a long time to get an appointment, but i am sorry that I had to wait a very long time to have my service completed, considering it was not a major repair job. More

Service and scheduling were satisfactory but prices high and extra 3% charge for credit card a major turnoff. Credit cards are a cost of doing business and should be treated as such. Dealership is doing bus and extra 3% charge for credit card a major turnoff. Credit cards are a cost of doing business and should be treated as such. Dealership is doing business like an airline or bank with excessive fees. More

I was able to find the lowest price on the Civic in Phoenix. Excellent service. Phoenix. Excellent service. More

Very efficient and honorable process. We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact dollar amount we had agreed upon, and they kept it efficient, didn't try any sneaky upsells. I was pleasantly surprised by how great the experience was. More

I was very disappointed because the day I called, the Service Advisor said I was entitled to a free oil change. When I arrived for my appointment, I was told it would cost $69.95!!! I was below on mileag Service Advisor said I was entitled to a free oil change. When I arrived for my appointment, I was told it would cost $69.95!!! I was below on mileage, but about a week past the 2-yr. mark on my 3-yr. lease. I tried to talk to the service advisor (Faith) but she said there was nothing she could do. I’ve been a Honda customer for 30 yrs. Arrowhead Honda treated me better than Bell Honda has. I should have asked to talk to her supervisor. Not happy!!! More

This dealership has provided poor service since I purchased my car. I had issues with the car a week after I left the lot and they took little to no accountability. Not only this, but they have terri purchased my car. I had issues with the car a week after I left the lot and they took little to no accountability. Not only this, but they have terrible line of communication in the service center. I had an issue and was awaiting a call back from an advisor for days, until my issue worsened and I had to pay to tow to them. The next time I needed a service done I called and left a message and my call was once again never returned. More

Good service writer. Service very efficient.they got the job done in good time. Impressed Service very efficient.they got the job done in good time. Impressed More

I was treated very well. Faith Williamson was excellent. She explained everything to me very clearly and fairly. Faith Williamson was excellent. She explained everything to me very clearly and fairly. More