This rating is based on my experience after bringing my vehicle in for its first paid maintenance June 28, 2021. BEWARE of possible warranty scams.
I was assigned Service Manager, Joshua Hansmeier, who asked me why I had come in that day and how the car was doing. I explained that I was only there for scheduled maintenance, and nothing was wrong with the car.
Later, Joshua approached me in the waiting room and told me, 'a "safety check" had been done, and a leak had been found in the seal of the condenser to the AC.' I was puzzled because the AC was working just fine; no pooling condensation, no blowing warm air, no noise. Condensers usually go out after 10-15 years. This car is 4 years old. Safety check?
He explained that the leak, 'was a gas, and I wouldn't notice it.' This seemed odd to me, but, at that moment, I will trust that he is the expert, and they must have found something in the diagnostic that maybe would have been missed otherwise.
This 'repair' is under warranty. Joshua was very nice; very professional. There was no charge to me, and I was provided a rental car. I was never shown the defective part upon pick up. Not a huge deal. Okay, alright.
And then I read the invoice...
"Customer states AC blowing warm, check and advise"
No, no I did not state that. I did state that nothing was wrong with the car.
Commission is made off of manufacturer warranties- The customer doesn't have to pay- so no push-back there. However, the part is unnecessarily removed, perhaps compromising the original factory seal. Plus, it's a lie.
June 30- Left a nice message requesting a cb from Joshua. He never did.
June 30- Made requests with receptionists (2) to speak with the person who was in charge of the service managers. I was told they couldn't find anyone, didn't know his name, but would leave a message (for him). One said she would tag it as urgent, and I should hear back immediately from this person. Never did.
July 7- Spoke to another off-site receptionist- Again, he couldn't get through to anyone, but would leave a message for the person in charge of managers.
July 7- Spoke to a Service Advisor at another valley Honda dealer for advice. He told me that the false statement attributed to me was questionable. That if there was a leak in the condenser, it would have been blowing hot. It wasn't.
Got the name and number to Bell Honda's Service Director, Glen Denny (the person in charge of the managers). I left him a message to please call me back. No response.
All they had to do is get back to me. The fact that no one would, especially the Director, is highly suspicious and extremely poor customer service.