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Bell Honda
Phoenix, AZ
2,394 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,394 reviews
May 12, 2021
Bell Honda – Buyer Beware!Over the years I have Bell Honda – Buyer Beware! Over the years I have purchased eight Hondas from local dealerships, two of which (CRV and Ridgeline) were from Bell Hon Bell Honda – Buyer Beware! Over the years I have purchased eight Hondas from local dealerships, two of which (CRV and Ridgeline) were from Bell Honda who gave me pretty good service. Something has definitely changed over there though. My 19 year old grandson recently purchased a used Civic from them. When I saw the sales paperwork the next day, it made me sick. They took such advantage of this young and inexperienced buyer. They increased the sales price over the advertised price and added full price warranties and other high profit items that significantly bumped up the price of the car and monthly payment. When I spoke with the finance person who wrote up the documents, he said that we couldn’t cancel one of the warranties for three months. Not true…..you can cancel anytime! You have to ask yourself, “Did he just want to avoid a charge back from the warranty company and lose the commission?” Then to add insult to injury, they did not clean the car and would not even fill the gas tank after purchase. I was finally put in contact with the finance director to try and sort things outs. When I mentioned that one of my nephews had an appointment later that afternoon to try and purchase a Civic, his rude and condescending comment was “If we are such an awful dealership, why would you buy another car from us?” With that insightful advice, we cancelled the appointment. My nephew and I then went down to Right Honda of Scottsdale where he purchased a really nice Civic. What a night and day difference. They treated us with honesty, respect, and no high pressure at finance. I have nothing wrong with a dealership making a fair profit, but for Bell Honda to take such advantage of a young buyer, and then treat a former customer so dishonestly and rudely, this is something I will not forget. Unless Bell Honda makes this right, their showroom will never see this loyal Honda owner again, nor any of my family. More
by John B.
Employees Worked With
Angel Delgado
February 23, 2021
Worst buying experience with used car. Totally manipulative, they pushed a optional warranty($499) in my invoice saying its comes with deal. when I realized it next day and I ask to take it out(th manipulative, they pushed a optional warranty($499) in my invoice saying its comes with deal. when I realized it next day and I ask to take it out(the very next business day), they are denied it straight away. Not sure, how many customers got trapped in this tactics. I hope this review may be helpful someone from this greedy tactics. I wouldn't do business with them again and I won't recommend either More
by vijay
Employees Worked With
wade given
January 17, 2021
In June of 2020 I bought a new Honda Civic. The salesman Jeremy was polite and knowledgeable. He was an ex-manager of the dealership. I wanted an interior rear view mirror that had the capabilities of progr Jeremy was polite and knowledgeable. He was an ex-manager of the dealership. I wanted an interior rear view mirror that had the capabilities of programming my garage door opener. Jeremy told us that we would have to get an upgraded model that cost $1200 more. We agreed to the price and bought the car. Upon taking the car home and looking at the manual I couldn't find where to program my garage door opener. I went back to the dealership spoke to Jeremy and he told me I can purchase one for about $500.00 in the parts department. Little I did know this information was incorrect. The parts department informed me there is no such mirror to purchase.We never would have purchased the car if we knew the interior mirror didn't have the capability of programming the garage door. I complained to the head manager in the sales department a few times. His response was he had a strong talk with Jeremy. I asked him if there was anything he could do for me and he flat said NO. I signed a contract. Little did I know this item was not included in the upgrade. I also complained to Honda Corp and after a 25 minute wait on the phone they took my complaint and the only thing they do is send the complaint back to the dealership. BELL HONDA ARE MASTER DECEIVERS! More
by debflanigan
Employees Worked With
Jeremy
December 17, 2020
My experience with Heather at Bell Honda was excellent. She was thorough, consistent and honest. I was a serious buyer, and she worked late into the night with me to complete the sale. excellent. She was thorough, consistent and honest. I was a serious buyer, and she worked late into the night with me to complete the sale. More
by thtstheway
September 24, 2020
Camille is a top notch salesman.Wish I could do the Camille is a top notch salesman. Wish I could do the Honda review again for You. Thank you for your assistance and all you have done. 5⭐️‘S Camille is a top notch salesman. Wish I could do the Honda review again for You. Thank you for your assistance and all you have done. 5⭐️‘S More
by Beach
Employees Worked With
Camille Volcy
September 03, 2020
I recently visited bell honda because I was called about a “refinance” program that they offered. After speaking to Julian on the phone he told me I could get a lower rate on my current vehicle. I have had a “refinance” program that they offered. After speaking to Julian on the phone he told me I could get a lower rate on my current vehicle. I have had ran into this tactic a couple years back, I made sure that I referenced to a “refinance” and staying in my current vehicle I am financing. Lone behold I get to the dealership and after waiting 30 minutes and an “equity analysis” on my vehicle. He comes back and try’s to sell me a completely different car. Which I kind of expected to happen, but I made sure to make clear over the phone prior to setting this appointment that I only wanted to refinance my car. This was a complete lie, and as I referenced my phone call conversation, that I had with him he just kind of laughed which made it even more inappropriate I can’t believe places actually can conduct business like this. Hopefully this place actually cares to read this. More
by Ginohelf
Employees Worked With
J Napolitano
August 18, 2020
Has soon I pulled up I was greeted n with a friendly service team. I didn’t even stay long do the fast n reliable team Honda 😁I want tooo thank Michael soukup for outstanding job of being a Honda famil service team. I didn’t even stay long do the fast n reliable team Honda 😁I want tooo thank Michael soukup for outstanding job of being a Honda family employee I luv this place n the car where I. Bought it.. bell honda does appercate there customer n treats them with open arms... idk know wat other people say about u guys, but ur on my “A” list💀 More
by All123al
Employees Worked With
Michael soukup , Trish Hernandez, Abraham Mendivil
July 15, 2020
Daniel was able to quickly show me options and explain in great detail what each car had to offer that would both benefit me and fit my budget. great detail what each car had to offer that would both benefit me and fit my budget. More
by Anthonyaguilar30728
Employees Worked With
Daniel Conway
May 22, 2020
A dealer worth going to We had a great experience buying our car. We walked out feeling that we received a honest sale,and we felt we payed a good price. We had a great experience buying our car. We walked out feeling that we received a honest sale,and we felt we payed a good price. More
by windowglass
Employees Worked With
Ramsey Margary, Q Barrino, Daniel Conway
May 18, 2020
This covid pandemic and people haveing real life struggles. The salesmen preach we are trying to help. Just want to make a deal. Put money in their pocket. Compassion and sympathy for this horrible struggles. The salesmen preach we are trying to help. Just want to make a deal. Put money in their pocket. Compassion and sympathy for this horrible situation is what this world needs. A buyback on a lease. When your not working, no income and have a car you dont need. Would help in this situation. They wont loose anything. Will sell the car and be fine. I however will struggle and it will ruin my credit and break me financially. Do they care. NO, IF THEY CANT SELL YOU INTO MAKEING MONEY FOR THEM. SALES PICH,WE ARE HERE FOR YOU, WE WANT TO HELP, WE CARE. ALL OF IT BULL. THEY DONT CARE ABOUT ANYTHING BUT THE SELL. DONT FALL FOR IT !!!!! More
by Ll.chambers
Employees Worked With
J Napolitano
