Bell Honda

THEY OVERCHARGED ME SEVERAL THOUSAND DOLLARS I purchased a Honda Fit. Yes they tried to up sell me on service Agreements and gap coverage and other things and yes I initially agreed to them BUT t I purchased a Honda Fit. Yes they tried to up sell me on service Agreements and gap coverage and other things and yes I initially agreed to them BUT the VERY NEXT DAY I returned to the dealership and signed paperwork to remove one service agreement and the gap coverage from my contract and the finance manager I dealt with assured me he would adjust the amount financed. I asked him for some writtten verification and he said he couldn’t give it to me but that I could see it on the lender’s website. The problem is I trusted him and took him at his word. NEVER TRUST THESE PEOPLE. Life got in the way and I never checked. Now I find that not only did I get charged for a service contract and gap coverage that I never took advantage of nor wanted but I’m out almost $2500 plus the interest I paid on the bigger amount. I know it’s my fault for not checking but customers shouldn’t be lied to either. I can only caution others to be very wary of the finance people who work here and follow up on your end to make sure the numbers add up. I will never ever do business with these people again. A very hard lesson to learn.... More

Sales rep told me I was being rude. The sales representative told me I was being rude, and left, when I asked him to explain the numbers on a lease contract. I guess he doesn’t understa The sales representative told me I was being rude, and left, when I asked him to explain the numbers on a lease contract. I guess he doesn’t understand that purchasing or leasing an automobile from a dealer is a two way street. They basically refused to negotiate. The lease itself appeared to be bait and switch, and the vehicles had too many dealer add-ons. The sales guy couldn’t do anything without his boss, and was totally unprepared to negotiate. I expect a full negotiating session to take five to ten minutes, but I wasted about 45 minutes with these clowns More

Disrespectful, disgusting human beings If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk me into paying a longer loan, not giving me anything for my trade in, hidden fees, I finally was so angry I told the last person either give me my keys and I’m leaving or I’ll sit here in cry out of frustration. So finally he said why yes, we can agree to the terms you originally said you could do. Then, I signed everything after exhaustion and fear I would have to go through this experience again somewhere else and the car I “purchased” was not ready for sale! They set me up with a rental at Enterprise, which were the only professional people I dealt with, and said they would call me the next day when the car was ready. They did not call me the next day, or the day after, I called them and they did not have any information on when the car would be ready and would call me back in the hour. They called me back 2 hours later and said the car would be ready the following day and would call me. 3pm the following day, no call was received so I called and asked for an update and they did not have an update and did not seem like I was a priority at all, Rodrigo said he would call me back with an update. I decided since I never received the car it was in my best interest to just cancel the sale and go elsewhere. I spoke with a manager while I was there returning the rental and he was aware I had a longer than normal sales experience and could not answe as to why I was an “exception “ to this experience in wait time and not having received any sort of communication from anyone on their team. He said he could no longer listen to my complaints because nothing was going to make me happy. Maybe if they called me once over the 3 days to update me or tried to make the sale right in the beginning I would have been a happy customer. No thanks, Angel, Shane, Rodrigo, Brandon and any of you who stood by and allowed me to be treated with such disrespect. More

Shawn Hicks is Awesome!!! Shawn helped us to purchase our Dream car and made the entire process so easy! I would highly recommend working with Shawn at Bell Honda if you are l Shawn helped us to purchase our Dream car and made the entire process so easy! I would highly recommend working with Shawn at Bell Honda if you are looking for a new Honda. We found him through the Costco Auto Program. He went the extra mile to ensure all of our needs and Budget was met! I can’t say enough great things about him! Thank you so much. 😊 More

Service Advisor Trish was awesome! Trish is my service advisor and i was very impressed with her confidence and product knowledge. She's a sweetheart and anybody would be lucky to have Trish is my service advisor and i was very impressed with her confidence and product knowledge. She's a sweetheart and anybody would be lucky to have her as there service advisor. Definitely going to recommend my family and friends to go see her for there services. More

First time going to Bell Honda My husband and I went to check out a used Nissan Juke. We were greeted by Mickey. He was awesome! Answered all our questions and went above and beyon My husband and I went to check out a used Nissan Juke. We were greeted by Mickey. He was awesome! Answered all our questions and went above and beyond with all else. Thank you Mickey, you made our buying a car so much easier! . More

Awesome Dealer and Superb Customer Service I met with Bill Huddleston as the sales person at Bell Honda, he was so awesome, helpful and courteous ! He helped me buy the right car for me, at I met with Bill Huddleston as the sales person at Bell Honda, he was so awesome, helpful and courteous ! He helped me buy the right car for me, at perfect price and also got me a lot of free addons, like ZAKTEK, free warranty, new Tyres and free Service... Bill is the best sales person i have ever met !! Keep Rocking Bill.... thanks so much Also he later helped me with free service for my Honda Odyssey and the smoothest experience i had... More