Bell Honda

I've been a repeat customer for over 21 years, on my 3rd Honda Accord and Bell Honda techs are the only one to maintain them Honda Accord and Bell Honda techs are the only one to maintain them More

It was a good positive experience She was easy to work with and made the purchase easy as possible with and made the purchase easy as possible More

Best service and Dominic was great sales rep very informative and knows how to take care of his client informative and knows how to take care of his client More

Great service. Josh communicated right away on my pricing and how quickly they could get my tires done. Josh communicated right away on my pricing and how quickly they could get my tires done. More

He was professional, communicated clearly with my vehicles issues. He did offer me water and kept me updated while I waited in the lobby vehicles issues. He did offer me water and kept me updated while I waited in the lobby More

I dealt with amber Cuellar she was the best I will recommend her to my friends and family recommend her to my friends and family More

Armaan was spectacular and very helpful. He made the experience a Bell Honda pleasurable. Armaan was awesome He made the experience a Bell Honda pleasurable. Armaan was awesome More

Went it for a used car, left with a new one; staff were friendly and tried their best. friendly and tried their best. More

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More