Bell Honda - Service Center

Bell Honda responded

Thank you for sharing your feedback with us regarding your recent experience. We apologize for the inconvenience and frustration you encountered during your visit to our service department. Providing exceptional customer service is our top priority, and we regret that we did not meet your expectations. We understand your concerns about the battery issue and the warranty. It is our standard practice to work with our customers to explore all available options when addressing vehicle repairs. We apologize if our communication regarding the temporary battery and alternator check did not meet your expectations. To address your concerns and to ensure that we rectify this situation, we invite you to contact our Service Manager, Justin Tran, at 602-298-2039. Justin is committed to resolving any outstanding issues and ensuring your satisfaction moving forward. We value your feedback and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with the level of service you deserve.

Bell Honda responded

Thank you for your review! We're thrilled to hear that Faith provided you with excellent service and explanations that were easy to understand. At Honda, we strive to ensure our customers feel confident and informed about their vehicle service. We appreciate your kind words and your recommendation of Faith. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Honda!

Bell Honda responded

Thank you for your review! We're delighted to hear that you had a phenomenal experience with us. Providing quick and efficient service is always our goal, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that Faith Williamson provided you with exceptional service as your service advisor. At Bell Honda, customer satisfaction is our top priority, and we're delighted that Faith went above and beyond to address all your needs and followed up afterward. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing Bell Honda!

Bell Honda responded

Thank you for sharing your feedback with us. We're pleased to hear that you found the service at Bell Honda excellent. However, we understand your concerns regarding the reliability of your 2017 Honda Pilot. We apologize for any inconvenience caused by the need to replace certain components earlier than expected. At Bell Honda, we strive to provide top-notch service and ensure our customers' vehicles are maintained to the highest standards. Your feedback regarding the durability of certain parts is valuable to us, and we will share it with our service and product teams for further review and improvement. If there's anything else we can assist you with or if you have additional concerns about your vehicle, please don't hesitate to reach out to us. We appreciate your continued trust in Bell Honda and look forward to serving you in the future.

Bell Honda responded

Thank you for your loyalty over the past 16 years! We're delighted to hear that you consistently receive reliable service at our dealership. Providing top-notch service is our priority, and we appreciate your trust in us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service for many more years to come!

Bell Honda responded

Thank you for your review! We're thrilled to hear that Tanner provided great service and that you've had positive experiences working with him in the past. It's excellent that he explains everything thoroughly, ensuring you have a clear understanding. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again with the same level of excellent service!

Bell Honda responded

Thank you for your review! We're delighted to hear that you received excellent service and that you were kept well informed throughout the process. Providing timely and substantive evaluations is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of excellence!

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that TJ provided excellent service and took care of all your vehicle's needs promptly. Ensuring great communication and follow-through is a priority for us, so we're delighted to know that TJ exceeded your expectations. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Bell Honda responded

Thank you for your feedback! We're glad to hear that you had a prompt and efficient experience at Bell Honda for your alignment after getting new tires. Providing timely service is important to us, and we're pleased that we could accommodate you right away. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!