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Bell Honda - Service Center

Phoenix, AZ

4.3
1,130 Reviews

1,130 Reviews of Bell Honda - Service Center

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June 15, 2024

TJ did a great job getting me in and taking care of all my vehicles needs. He then followed up to make sure everything was working properly. Great communication and follow through! More

by BRIANFINEBERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ in service
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that TJ provided excellent service and took care of all your vehicle's needs promptly. Ensuring great communication and follow-through is a priority for us, so we're delighted to know that TJ exceeded your expectations. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 15, 2024

Excellent service. Kept me well informed all along the way. Very timely and substantive evaluations More

by Jessek225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear that you received excellent service and that you were kept well informed throughout the process. Providing timely and substantive evaluations is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of excellence!

June 15, 2024

Joshua and Bell Honda have consistently exceeded my expectations. I only bring my car there. More

by BAZZARELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're thrilled to hear that Joshua and the rest of our team have consistently exceeded your expectations. Providing excellent service is our goal, and we're delighted that you choose to bring your car to us for all your automotive needs. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your loyalty and trust in us, and we look forward to continuing to provide you with exceptional service in the future!

June 15, 2024

The representative was helpful and let me know everything that needed to be done to the car. More

by TIRCHHR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're pleased to hear that our representative was helpful and provided you with clear information about the necessary car maintenance. Customer satisfaction is our priority, and we're glad that we could assist you effectively. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of helpfulness and clarity.

June 15, 2024

Bell honda service department is a trustworthy service shop. Tanner does not try to sell you products and services you do not need. He and the team are reliable and are consistently exceptional in the ser More

by CHERYLD33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear about your positive experience with Bell Honda's service department and specifically with Tanner. It's great to know that Tanner and the team provide trustworthy service without pushing unnecessary products or services. We understand the importance of reliability and exceptional service, and we're glad that Tanner ensures your vehicle's safety and performance during each service visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future!

June 15, 2024

Came into Bell Honda, after getting new tires, for an alignment on Thursday afternoon. They were able to take me in right away. More

by glawson2131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Reyes
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're glad to hear that you had a prompt and efficient experience at Bell Honda for your alignment after getting new tires. Providing timely service is important to us, and we're pleased that we could accommodate you right away. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 14, 2024

My service advisor was Faith. I believe Faith did an excellent job of informing and advising me on what wad needed during my visit. More

by WILLIAM.HOLLOWAY68668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Faith provided you with excellent service and kept you well-informed during your visit. Your satisfaction is our top priority, and we're pleased that Faith's guidance met your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for your future service needs!

June 14, 2024

Serves was good, wait time was acceptable (1 1/2 hr). Service advisor seemed to know his job. To many service recommended on my vehicle at one time. Just had my tires replaced at Discount a few weeks bac More

by Playwin1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback. We're glad to hear that you found the service good and the wait time acceptable. We apologize for any inconvenience caused by the recommendations for additional services. Your satisfaction is important to us, and we appreciate your feedback about the alignment recommendation after having your tires replaced recently. We'll take this into consideration to improve our communication in the future. If there's anything else we can do for you or if you have any further concerns, please feel free to reach out. We value your business and hope to serve you better next time.

June 14, 2024

Quick service and response. My advisor Mr. Wu was great and very supportive. Thank you. More

by robert4ppl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Wu
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that you had a quick service experience and that Mr. Wu provided great support as your advisor. Customer satisfaction is very important to us, and we appreciate your kind words. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

Your waiting area needs work. It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standard More

by 3JENRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We apologize that your experience in our waiting area did not meet your expectations and was not up to the standards you experienced at previous Honda dealerships. Your comments are noted. We appreciate your suggestions, including adding a TV and ensuring consistent availability of amenities like coffee and popcorn. Customer comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our facilities. If there's anything else you'd like to share or if there are specific improvements you'd like to see, please feel free to reach out. We value your input and hope to provide a more enjoyable experience for you during your next visit. Thank you for your feedback and for choosing our dealership.

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