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Bell Honda - Service Center

4.6

238 Lifetime Service Reviews

701 W. Bell Rd., Phoenix, Arizona 85023

238 Reviews of Bell Honda - Service Center

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July 31, 2018

"Worst Service of any dealer I have been too."

- don772

I have recently brought my 2006 Honda Oddysey to Bell Honda for a check engine light. I was told by the service advisor, Nathan Garcia, they would need 1 to 2 hours of diagnosis time authorized up front and he would call me after they looked at it. no word from Nathan after 3 days I called left 4 messages for him to call and let me know what the status was of my vehicle. I finally got ahold of Nathan on the fifth day. ( I called him). the only thing he could tell me that the tech was driving it and hit something and blew out a tire. so 3 more days later with no word from them i went to the dealer service dept, only to find out that i tried to tell me that i was going to be charged for the tire. after straightening that mess out. still no word from him on the status of my vehicle. today the 12 day i went there and low and behold truck still in the same parking spot still not looked at. I am extremely disappointed with the way they don't take care of the customer, I would not recommend them to my worst enemy. they are the worst. Don M.

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Recommend Dealer
No
Employees Worked With
Nathan Garcia
July 20, 2018

"Q is always great to work with! "

- eliezat

Every time I am at Bell Honda, I look forward to working with Q. He is professional, friendly, and always extremely efficient. He definitely goes out of his way to make sure his customers are well taken care of. I am so impressed by his customer service and communication skills. I would recommend Q to all of my friends and family members because I know he would take great care of them!

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Recommend Dealer
Yes
Employees Worked With
Q Barrino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Bell Honda responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your recommendation and repeat business. We look forward to helping you out in the future in any way we can.

June 30, 2018

"Great customer serice! "

- Cori.avery

Bell Honda is always on point when I bring my car in. Codi has been my guy for over a year now and he always gets me in and out ASAP. Thanks guys!!

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Recommend Dealer
Yes
Employees Worked With
Codi Avery
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Bell Honda responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

June 28, 2018

"They turn disaster In to the world’s best class customer se"

- Bonitahoggs

I would like to give a big huge shout out to Bell Hondas best world-class customer service, I was a mean one I was so upset but no matter what I said and did they were very kind and helpful and understanding and did everything in their control to take care of me and I really appreciate that you don’t find world-class customer service ,like this anywhere thank you to Brendan Dearie and Robby Motz Without you both there is no Bell Honda👍🏽

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Recommend Dealer
Yes
Employees Worked With
Brent
Jun 29, 2018 -

Bell Honda responded

Thank you so much for your feedback and your business! It is great to hear that Robby and Brendan took such great care of you, and we hope to have the chance to work with you again in the future!

June 12, 2018

"Good sales dept, but service dept is terrible"

- Stingray14

Easy, pleasant purchasing experience. Serve ce dept is another story. CRV delivered with a tire leak. Two trips back and they couldn’t find it. A tire store found it and fixed it for free in 15 minutes. Wanted a dash mat. The parts department didn’t have any and wanted $60 to order one, and laughed, thought is was funny that anyone would want one. Went to another dealer and got one on the spot for $39. They saw nothing funny about it. Got tires rotated. They never reset the TPMS afterwards. I had to pull over after leaving to reset it myself. Not a big deal, but why didn’t the dealer do it? They charged enough for the rotation. I will never use their service dept again. Not for any reason. Would buy from them, but not trust them to work on it.

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Recommend Dealer
No
Employees Worked With
Jason Teel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 20, 2018 -

Bell Honda responded

Hello, and thank you for bringing this to our attention! Please know that it is always our mission to provide the best service to every customer, and we would like the chance to speak with you so we can address your situation. At your convenience please reach out to Colleen Robin at 602-490-8877.

May 22, 2018

"Service Department Are Lying Shysters "

- odysseyguy

I was a loyal Bell Honda customer for 17 years, having purchased 4 new Honda vehicles from them and giving them 100% of my service work. However, I will NEVER do business with them again! STAY AWAY from their service department! Their service reps and service manager routinely lie about un-needed repairs, and I have caught them recently stating that I needed a new battery, which was a lie since I had the battery re-tested by three different auto service departments and it is fine. Then, George, the service manager verbally gave me an "out the door" price for replacing my timing belt, then tried to tack-on a $42 "environmental fee" when I picked-up the vehicle. After checking with three other Phoenix Honda dealers, they stated that no environmental fee should ever be added for a timing-belt replacement! Again, another lie! Finally, when I called George to express my feelings about him lying to me, he talked over me, and would not allow me to express myself. When I escalated the conversation to express my disgust with his unprofessional and condescending attitude, he HUNG UP ON ME! STAY AWAY FROM THIS DEALER!

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Recommend Dealer
No
Employees Worked With
Steve Emery
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joshua Hansmeier
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
George Haselrig
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 01, 2018

"This place and its sales people are the most untrustworthy I"

- Hossein khalafat

This place and its sales people are the most untrustworthy I’ve ever met in my life. They lie about the condition of they’re vehicles and pretty much attempt to force you to buy a car from them. They sold me a car with a broken A/C and promised to have it fixed for me within two hours but it’s been a 17 days now and still haven’t seen anything from them. Every time a try to get a hold of the salesman or Sales manager to speak with the about they’re broken A/C system they make every attempt to avoid me or have me wait hours then never show up. I promise to drag these people to court to pay for their fraudulent business and I would advise anyone thinking of buying a vehicle to go elsewhere and completely avoid these scammers. They need to be shutdown by the government and held accountable for their crimes of scamming innocent people. They are still holding on to my car to supposedly fix the A/C till this day and won’t tell me i s whereabouts. I am truly heartbroken.

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Recommend Dealer
No
Employees Worked With
The store
May 11, 2018 -

Bell Honda responded

Greetings Hosseln - At our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are disappointed to hear about the experience you have described and we apologize. We would like the opportunity to try and regain your trust in our business and resolve this matter for you. At your convenience please contact Colleen Robin at 602-490-8877.

March 31, 2018

"Great guys! "

- Cooper12

Love Bell Honda service. Codi has always taken great care of me and my family ! We will continue to buy and service cars here ! Thank you guys for caring.

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Recommend Dealer
Yes
Employees Worked With
Codi Avery
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2018 -

Bell Honda responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

March 31, 2018

"Q is fantastic!"

- Taylormayers

Q is fantastic! He was very friendly and helpful! I even asked for him when I came back a second time because he was so nice! :) He remembered my reasoning for my service and had answered all my questions I needed! I highly recommend Q!

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Recommend Dealer
Yes
Employees Worked With
Q Barrino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2018 -

Bell Honda responded

Thank you for rating our dealership, we really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

March 01, 2018

"Service Advisor Trish was awesome!"

- mikeP

Trish is my service advisor and i was very impressed with her confidence and product knowledge. She's a sweetheart and anybody would be lucky to have her as there service advisor. Definitely going to recommend my family and friends to go see her for there services.

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Recommend Dealer
Yes
Employees Worked With
Trish Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 05, 2018 -

Bell Honda responded

Hello! Thanks for taking the time to write a review, we truly appreciate your recommendation and business. We’re very happy to hear that you had a great experience with Trish and our service team. We are looking forward to a long relationship with you. Thanks for choosing Bell Honda!

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