My Service Consultant was Wayne (Robert) Perrin, who is ironically not on the list of service employees. I went in because my battery had died a few days prior and I was unable to get in my vehicle to have it jump started. The keys within the two fobs I was provided at time of purchase, would not unlock the door, which had to of been an issue from the beginning considering I've only ever used the electrical portion of the fob. (I have a 2016 Civic.) Wayne initially said he'd get their techs to verify the problem and call me with an answer and price when he found out, before acting on the solution. Less than an hour later he calls me saying that the tech had already almost completed the fix when Wayne went out to check on it - so as a "courtesy" they would only charge me for a half hour of labor. This was completely unethical on a personal standpoint, and even though my vehicle is just out of warranty - the issue should have been solved at no cost considering it was defective from the start.