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Bell Honda - Service Center

4.5

244 Lifetime Service Reviews

701 W. Bell Rd., Phoenix, Arizona 85023

244 Reviews of Bell Honda - Service Center

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October 08, 2018

"Disappointment"

- Danielle

My Service Consultant was Wayne (Robert) Perrin, who is ironically not on the list of service employees. I went in because my battery had died a few days prior and I was unable to get in my vehicle to have it jump started. The keys within the two fobs I was provided at time of purchase, would not unlock the door, which had to of been an issue from the beginning considering I've only ever used the electrical portion of the fob. (I have a 2016 Civic.) Wayne initially said he'd get their techs to verify the problem and call me with an answer and price when he found out, before acting on the solution. Less than an hour later he calls me saying that the tech had already almost completed the fix when Wayne went out to check on it - so as a "courtesy" they would only charge me for a half hour of labor. This was completely unethical on a personal standpoint, and even though my vehicle is just out of warranty - the issue should have been solved at no cost considering it was defective from the start.

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Recommend Dealer
No
Employees Worked With
Wayne Perrin
October 01, 2018

"Love this place"

- CURTIS810

I used to own a Honda that I serviced here, now I own a Toyota but still come here for service because I know I’m not going to have the experience I get with Joshua Hansmeier anywhere else!”

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Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bell Honda responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

October 01, 2018

"Best in the Business"

- Putoutthecones

I brought my vehicle into Joshua Hansmeier at Bell Honda solely because I was referred that he does excellent honest work for a great price. Boy Howdy was I surprised!! Talk about care, honesty, and I feel like the most important with a lot of folks great price! If you ain’t taking your car to Joshua at Bell Honda, what are you really doing?

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Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bell Honda responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

October 01, 2018

"Joshua Hansmeier is the best!"

- ricardo77

My 2003 CRV was having issues that no body was able to provide answers for, Joshua Hansmeier and the the mechanics were able to figure it out and get it repaired for much less than i thought it would! Will definitely be back!

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bell Honda responded

Hello! Thanks for taking the time to write a review. We’re very happy to hear that you had a great experience having your CR-V serviced here and are looking forward to a long relationship with you. Thanks for choosing Bell Honda!

October 01, 2018

"Quality service"

- Shaelama

I repeatedly come to Bell Honda because I know I can’t get better service than Josh Hansmeier. Josh always works out a plan to get me taken care of and back on the road as soon as possible!

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Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bell Honda responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

September 28, 2018

"My service advisor Brendan. Attentive and professional "

- Beach

Every time I bring my car in for “ scheduled maintenance , ” I am greeted with great customer service from Bender Dearie. The wait times are within reason for oil changes etc.... Prices are as expected within reason as well. I am very pleased by the level of professionalism & enthusiasm in which Brendan carries himself. He represents the Bell Honda dealership and his department as a whole in a genuine caring way.

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Recommend Dealer
Yes
Employees Worked With
Brenden Dearie
Oct 01, 2018 -

Bell Honda responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

July 31, 2018

"Worst Service of any dealer I have been too."

- don772

I have recently brought my 2006 Honda Oddysey to Bell Honda for a check engine light. I was told by the service advisor, Nathan Garcia, they would need 1 to 2 hours of diagnosis time authorized up front and he would call me after they looked at it. no word from Nathan after 3 days I called left 4 messages for him to call and let me know what the status was of my vehicle. I finally got ahold of Nathan on the fifth day. ( I called him). the only thing he could tell me that the tech was driving it and hit something and blew out a tire. so 3 more days later with no word from them i went to the dealer service dept, only to find out that i tried to tell me that i was going to be charged for the tire. after straightening that mess out. still no word from him on the status of my vehicle. today the 12 day i went there and low and behold truck still in the same parking spot still not looked at. I am extremely disappointed with the way they don't take care of the customer, I would not recommend them to my worst enemy. they are the worst. Don M.

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Recommend Dealer
No
Employees Worked With
Nathan Garcia
July 20, 2018

"Q is always great to work with! "

- eliezat

Every time I am at Bell Honda, I look forward to working with Q. He is professional, friendly, and always extremely efficient. He definitely goes out of his way to make sure his customers are well taken care of. I am so impressed by his customer service and communication skills. I would recommend Q to all of my friends and family members because I know he would take great care of them!

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Recommend Dealer
Yes
Employees Worked With
Q Barrino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Bell Honda responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your recommendation and repeat business. We look forward to helping you out in the future in any way we can.

June 30, 2018

"Great customer serice! "

- Cori.avery

Bell Honda is always on point when I bring my car in. Codi has been my guy for over a year now and he always gets me in and out ASAP. Thanks guys!!

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Recommend Dealer
Yes
Employees Worked With
Codi Avery
Jul 02, 2018 -

Bell Honda responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

June 28, 2018

"They turn disaster In to the world’s best class customer se"

- Bonitahoggs

I would like to give a big huge shout out to Bell Hondas best world-class customer service, I was a mean one I was so upset but no matter what I said and did they were very kind and helpful and understanding and did everything in their control to take care of me and I really appreciate that you don’t find world-class customer service ,like this anywhere thank you to Brendan Dearie and Robby Motz Without you both there is no Bell Honda👍🏽

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Recommend Dealer
Yes
Employees Worked With
Brent
Jun 29, 2018 -

Bell Honda responded

Thank you so much for your feedback and your business! It is great to hear that Robby and Brendan took such great care of you, and we hope to have the chance to work with you again in the future!

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