Bell Road Toyota

DO NOT BUY A USED CAR FROM THIS DEALER - They sold me a used MAZDA CX-5 and the bill of sale stated they had replaced the tires, did a full service and inspection on the vehicle. Nothing was done. I don' used MAZDA CX-5 and the bill of sale stated they had replaced the tires, did a full service and inspection on the vehicle. Nothing was done. I don't think they even looked at the vehicle before the sale expect to spray amor all over the interior. They tried to pass it all off on me as an unsuspecting buyer. Total fraud in my opinion. What a waste of time. More

My husband and I were extremely happy working with Micalyn Parry "Mickey" who was our salesperson at Bell Road Toyota. She was awesome and extremely courteous in helping us make our decision in buying Micalyn Parry "Mickey" who was our salesperson at Bell Road Toyota. She was awesome and extremely courteous in helping us make our decision in buying a new 2022 Toyota Highlander even though we were not planning to buy a SUV. She was very informative, knowledgeable and gave us a good deal on our trade in vehicle. She promptly answered all our questions patiently and stayed beyond her work hours and made sure that we had everything taken care of before we left the dealership. Thank you Mickey and all other team members. Overall we had a good experience and are happy about our new purchase. More

I went into this dealership hoping to change my opinion of Bell Road Toyota. Unfortunately, the pure incompetence of the workers here leaves me sadly disappointed. My salesperson was Brian ok at best. He h of Bell Road Toyota. Unfortunately, the pure incompetence of the workers here leaves me sadly disappointed. My salesperson was Brian ok at best. He had no knowledge of the car I was looking at, granted it wasn’t a Toyota. After we came to terms on the deal, he was "out sick" for the following 3 days. During this time, I couldn’t get a hold of anyone at the dealership. Next, T.K. the sales manager, he’s flat out rude. I don’t know if he likes his job, but he definitely shouldn’t be in the customer service industry. He wanted nothing to do with negotiation when it came to the $3k for recon services and $1050 for gap insurance. Got very defensive when I asked for reasonable price on these. Next is Carlos, he is the "closer". He was ok, probably the best part of my experience was Carlos, but he is still impossible to get a hold of once it didn’t matter to his paycheck. Mohammad is next, he is the finance manager. They approved me at 6% originally and had my payment at $1080. This sounded good and I decided to accept and sign the contract. I was offered several aftermarket warranties well over the market price. Once I declined all these warranties, you could tell Mohammad was upset. I left the dealership and was waiting for them to allow me to drop off my trade in. During this time, they told me the interest rate changed and my new payment would be $1300. Obviously, they weren’t making money on the warranties anymore and tried to cook it into my interest rate instead. The is pure criminal. Absolutely horrible customer service. There are several other Toyota dealerships in the valley that will help you MUCH better. LASTLY, Daniel, the phone guy. Every time I called to try to find out what was happening to my deal, Daniel, the phone guy, would answer. He clearly hates his job or his life, not sure why. But flat out rude. Not even maybe I’m being a Karen rude, no RUDE RUDE. He would just hang up the call randomly when I was asking questions. He should be unemployed!!! More

I didn’t even purchase a vehicle but Brice looked out for my own and best interest and even offered to text him of I did find a vehicle somewhere else and if that would be a fair buy. We need more men like h my own and best interest and even offered to text him of I did find a vehicle somewhere else and if that would be a fair buy. We need more men like him in this industry. Great excellent customer service. Bell road, you have an amazing recruitment. More

I called Bob a Service Representative on Friday. A recorded msg stated he was off and would call me back on Monday. Monday morning he called just as the msg said, asked what was wrong and got me in A recorded msg stated he was off and would call me back on Monday. Monday morning he called just as the msg said, asked what was wrong and got me in by 10:20am. I had to leave my car Bob got me a ride with Lyft, outstanding service especially considering he had surgery on Friday and I could tell he was in some pain it did not stop him from providing excellent service thanks Bob and Bell Toyota. More

I looked up the car I wanted to buy online and went into Bell Rd. Toyota expecting to find the ones that were online on the 23rd (Sat.) of July. NONE. Only ones that were more expensive. When I walked in Bell Rd. Toyota expecting to find the ones that were online on the 23rd (Sat.) of July. NONE. Only ones that were more expensive. When I walked into the dealership, LOUD rap "music" playing like it was a party or something. I guess they thought everyone like that type of crap. Was not professional at all. It's not a party, it's a business. Most people buying cars were white and I'm sure they didn't appreciate that crap being shoved down our throats. Couldn't hear the sales person and manager very well over the noise. Manager, Kenny, was rude and doesn't treat people with respect. I ended up cussing him out a few times. Very unhappy about the situation there. Finance people were great. I ended up buying a new car. I am very happy with it but I will never return to Bell Toyota again and I am putting out the word how bad my experience was and telling people not to go there. They really need to get rid of some people. More

Tim was my salesman and was fantastic overall. He helped me with everything as my biggest concern was safety. Tim sold me the best deal he had with the safest car he had in my price range. He was He helped me with everything as my biggest concern was safety. Tim sold me the best deal he had with the safest car he had in my price range. He was genuine and cares for his customers unlike a lot of car salesmen. My experience went amazing. If you ever go to Bell Road Toyota in Phoenix ask for Tim! More

This dealership is not recommendable. Salesman do not honor deals and General Manager appears to not be interested in reacting to consumer reviews to implement a corrective action for a Salesman do not honor deals and General Manager appears to not be interested in reacting to consumer reviews to implement a corrective action for a positive change. Sales person Tim made me hope and wait for a vehicle that I thought I could purchase. Gave a down payment through Driveway to hold the vehicle that is still in transit. I was told that the vehicle will arive in a few weeks. A week later, vehicle arrived and was sold to someone else without giving me a courtesy call at the very least. What a waste fo time and effort. Sales person did not honor our deal! Secondly, I wanted to leave a review directly at their website for potential customers to view. An option to leave a positive or negative review prompt appeared and upon choosing to leave a negative review, site directed me to leave my contact information and a note that a response to my concerns will be answered by their General Manager. Almost a week have passed and no response. Negative consumer reviews appears to be ignored and are not transparent to consumers! More