Bell Road Toyota

From a Hit and Run to a Highlander In April 2017 I discovered my 2009 Camry smashed by a hit and run driver in a hospital parking lot.......so, my first experience with Bell Road Toyota In April 2017 I discovered my 2009 Camry smashed by a hit and run driver in a hospital parking lot.......so, my first experience with Bell Road Toyota was with their GM who referred me to their incredible collision group. Car fixed, but wants and needs brought us back months later to upgrade to a beautiful 2018 Highlander Limited PLT. Can't express my gratitude for the care and confidence I have with BRT......Kirk Wade helped us through the process; a real professional: patient, well tuned representative of an Over the Top Dealership. Call on me any time for a referral. And, a special THANK YOU to Stacy Barnett! More

Rav4 Momma I walked into the dealership yesterday prepared to buy I vehicle. I knew my budget, I knew which car, and I knew I wasn't leaving until I had what I w I walked into the dealership yesterday prepared to buy I vehicle. I knew my budget, I knew which car, and I knew I wasn't leaving until I had what I wanted within my price range. Though it wasn't exact, it was pretty darn close. Kirk Wade and his team made EVERYTHING a breeze! I was at the dealership with my 8yr old and 16month old daughters for 6.5hours and Kirk watched over them for me while I was in financing (he even got them to take a nap! 😲). Another gentleman installed my car seat for me and was so happy to do it. Everyone was so kind to us from the moment we walked in until we left, from the gentleman that took our picture, to the sweet lady that is the floor manger there. Travis, in the service department, went out of his way to ask numerous people for a phone charger for me because my phone was at 4%. The cookies and superb coffee along with the play area for kids was a nice touch as well and made bringing the kids so much easier. When everything was said and done, Kirk sat in the car with me and showed me how everything worked step step. He was so patient and kind throughout the entire process. I am so glad I choose bell road Toyota. I will no longer shop anywhere else. Thank you to everyone that we came in contact with. Every single one of you made our experience memorable, fun, and as stress free as possible. Thank you so much!!!! P.s...I can't forget Billy in the service department. He has OUTSTANDING customer service skills. Extremely kind and on point. I don't know what y'all are doing to find employees like this, but please let me know your secret because I need some :) More

Very professional We had offers from two other dealerships at about the same price. But we selected the offer from Bell Road Toyota because of the way we were treated b We had offers from two other dealerships at about the same price. But we selected the offer from Bell Road Toyota because of the way we were treated by Kirk Wade. From the start, Kirk was honest and responsive to our inquiry. He quickly demonstrated that he wanted our business and was willing to do what it took to make the deal. At the end of the transaction he dedicated his time to make sure that we understood everything about the car. I never felt that he was in a hurry. More

Renee is an industry star! Renee took her time and was very patient with my daughter and I during our car buying experience. She was upfront and honest and did an amazing job ge Renee took her time and was very patient with my daughter and I during our car buying experience. She was upfront and honest and did an amazing job getting us into the cars we loved. She even spent 2 days following up with us to ensure we were getting the best rate and price on the vehicles before we closed the sale. We felt like Renee had our best interest in mind as the customers, which is a RARE find in the industry. THANK YOU! More

First new car purchase in 15 years - Very good experience I finally decided to pull the trigger on a new Tacoma. I worked with Kirk Wade and had a very good experience. It was low pressure and easy going. I a I finally decided to pull the trigger on a new Tacoma. I worked with Kirk Wade and had a very good experience. It was low pressure and easy going. I am happy I chose Bell Road Toyota and will definitely use them again in the future. More

Had a great experience buying a car for my wife I worked with Kirk Wade to buy a car for my wife's birthday gift. He made the process fun while explaining the features of the Rav4 to me. She was i I worked with Kirk Wade to buy a car for my wife's birthday gift. He made the process fun while explaining the features of the Rav4 to me. She was in shock when Kirk showed her the new car for her birthday. She loved it, we bought it and Kirk demonstrated it to her with just as much clarity, insight and thoroughness as he had with me a few days earlier. Kirk was great and the sales process was actually fun for a change. More

As Simple as Car Buying Gets I’ve been a customer of Bell Road Toyota for almost 4 years, since I leased my 4Runner. Not sure what took me so long to get one, it’s an amazing vehi I’ve been a customer of Bell Road Toyota for almost 4 years, since I leased my 4Runner. Not sure what took me so long to get one, it’s an amazing vehicle. When I decided to buy out my lease I contacted Renee. She said we could wrap thing us quickly. She wasn’t kidding. I was at the dealership for less than 90 minutes. She was friendly and easy to talk to. Her focus was on my comfort and experience and not on taking me for everything she could. I highly recommend Bell road Toyota and won’t work with another sales person. Renee is the best. This was my best ever car buying experience in 30 years and more than 12 vehicles. More

Glad I stuck with them After a few issues with my suspension squeaking on my tacoma, I decided to have Toyota help fix the issue. Bell Road Toyota scheduled me in to addres After a few issues with my suspension squeaking on my tacoma, I decided to have Toyota help fix the issue. Bell Road Toyota scheduled me in to address the issue and apply the new parts Toyota revised to end the leaf spring squeak. Todd and Barry got me in and started the process. We had a hiccup the first time because the parts are confusing and it comes as a set, but two sets are needed to do the whole suspension. No biggie they took care of some other stuff and we rescheduled the next weekend. The next weekend came and we tried again. After several hours my truck was completed. They left the keys at the reception desk and I picked it up after hours, which was nice since I wasn’t able to get there before service closed. After a few days a heard the squeak return. I was like oh no this is crazy, how could this be. They had me come back. They looked it over and determined the aftermarket parts I added (lift and AAL) must have been the culprit. After A little inspection we found that there were two pads that were missed initially, so Todd quickly ordered more pads to get it done. I got my truck back after Saturday’s visit and so far no squeaks! I knew it would be good this time because all the other parts that were replaced previous times were quiet. Thank you to the service team at Bell Road Toyota. I know I was a pain to get this fixed, but I appreciate the customer service and the time they took to make me happy. I’m glad they didn’t write me off and send me off because I had a lift on the truck. They took the time to make adjustments to my Add a leaf and make it straight for me too. I feel a lot better after the last visit and I don’t intend to go anywhere else for my service needs. More

Outstanding experience!!!!! Kirk Wade was a unbelievably professional and respectful person to deal with for the purchase if the 4th Tundra purchase by my wife and I. Absolutely Kirk Wade was a unbelievably professional and respectful person to deal with for the purchase if the 4th Tundra purchase by my wife and I. Absolutely the best buying experience from Kirk knowing my expectations all way thru finance and final delivery. Having spent more than 25 years in new car dealerships I can honestly say that Bell Road Toyota is by far the best in class. With people like Kirk Wade they will continue to get even better however it is going to be hard to beat EXCELLENT!!!!!!!?? More

Fast and efficient The sales reps over at Bell Road Toyota were excellent. Robert Jones was knoledgable and extremely helpful every step of the way through the process. The sales reps over at Bell Road Toyota were excellent. Robert Jones was knoledgable and extremely helpful every step of the way through the process. Their team had the vehicle ready and waiting for me in record time and they made the paperwork process completely painless. I was driving away with my new vehicle in less than an hour. More