I am a 71 yr old senior citizen that was in an auto accident on October 25, 2019, where 2 deer struck my vehicle. There wasn't really a whole lot of body damage, the worst part was all the airbags deploying in it. I was told by several people that the car should have been totaled due to the airbags deploying, but your body shop told State Farm insurance that they could repair all the damage for $12,800.00. Once your body shop got this car and determined the damage to come up with a price, they should have ordered all the parts that they needed at that time. Knowing that GM had recently been on strike. Instead they ordered one part at a time, because every time I would call over there the lady in the body shop would tell me that there was always a different part on back order. After almost 2 months of trying to get my car back, I paid a visit to your body shop having to walk with a cane due to the fact that I had to undergo open heart surgery right after my wreck on October 31, 2019. I asked the lady in the body shop what is going on with my car and she told me that you all were waiting to get it in the line up shop. I showed her my phone where I had gotten an email from onstar about my airbag wasn't right and for me to bring the car in immediately. I asked her about this and she told me we have a sensor problem and our tech is working on it. I asked her how was he working on it when the car was in the front parking lot and had been for 7 days. And the tech was back in the shop. The car still didn't move for several more days and somehow my onstar got disconnected after I told the lady in the body shop. They called me on December 30, 2019 and told me that my car was ready to pick up and I picked up my car that Monday and as I was driving it home trying to adjust my seat, the seat was making an awful racket where it was rubbing the console. The following Monday, I took it back over there in the pouring down rain, told the lady what the seat was doing and that they didn't put washer fluid in the new reservoir for the windshield wipers and that they didn't even clean the car from where they had been working in it. The car was filthy. The lady told me to leave the car and that they would take care of it. Around lunchtime they called and told me that my car was ready again. I went to pick it up and the lady just handed me the keys and didn't even speak. I went out in the pouring rain and got in my car and wouldn't you know they didn't fix my seat. I walked back in the body shop, I told the lady that they didn't fix my seat and she wouldn't even look at me, she just turned to a tech that was walking through the building and said "will you explain to this man what was wrong with his seat?" The tech told me that he looked at my seat and the problem was that the airbag that they installed in the seat was too big and it made to seat wider which made it rub. The only thing he said he knew to do was to move my console. I told him that you can't move the console because there isn't enough room. He then said there was nothing else that they could do for it. I went back home and called State Farm and told them what was going on and they recommended I take it to Heritage Cadillac and they would send an adjuster out to determine what was wrong, which they did. Once your dealership found out I was taking it to Cadillac, they started burning my phone up trying to get me to bring it back to them, even offering me a rental car at no charge which they refused to give me before. I told them no way and that I would never deal with Bellamy Strickland again. Once the Cadillac dealership got the car and done their inspection they found that the seat frame was bent against the console. So then they had to order the parts to fix my car with, which caused another delay in me having my car, which I fault Bellamy Strickland for because I told them there was something wrong with my seat and they wouldn't listen to me. Which they should have known this when they did there initial inspection and gave State Farm an estimate to fix my car. So I am just wondering if Bellamy Strickland treats all of their senior citizen's this way or did they just do it to me knowing that I had undergone open heart surgery and would be out of commission for several months? I think it's a shame that a dealership as big as Bellamy Strickland will let one of their representatives in their body shop treat ANYONE like this. I fully intend to post this letter all over the internet about how you all treat not only your senior citizens but other people to keep you all from getting repeat business. My sincere thanks goes out to State Farm and Heritage Cadillac in Morrow, GA for fixing my seat that you all at Bellamy Strickland couldn't seem to fix.