I brought my 2004 chevy van to this dealership as I believed they would have the parts I needed in stock and the expertise to complete the repair. I delivered my vehicle at 7 am and the mechanic began work at 8 amand I was advised the vehicle would be ready at 2 pm. The mechanic replaced my water pump and front passenger side wheel bearing. At 5 pm I was advised they would need to keep my vehicle for another day as the engine was now overheating.(The engine was not overheating when I dropped it off for repair) and that I required a new radiator at an estimated cost of 954.00 parts and labor. I asked if I could speak to the mechanic directly and was told he had left for the day. When I informed the sales lady that I would not like to have a new radiator installed , the mechanic who had supposedly left for the day came to speak to me and informed me the engine was overheating due to a plugged radiator. I asked if they could instead flush the radiator ,I was informed they no longer perform this service. It was at this time I informed the mechanic and saleslady I would like to take my vehicle as is and was warned by the mechanic and sales staff (in writing) that this could damage the engine , and if I was to take the vehicle now it would need to be removed from the lot immediately. I drove my vehicle about two city blocks to a radiator specialist who was just closing for the evening but invited me to leave my vehicle on his property for the night and he would look at it the following morning. While I was waiting for the garage to open I decided to do some investigating on my own. The mechanic at Bellamy Strickland informed me the vehicle would overheat in as little as 5 minutes, and this did not seem right to me , so after removing the radiator cap I discovered there was not any visible coolant in the radiator and the radiator was as clean as a whistle.
The next morning at 8 am Dwayne from McDonough Radiator added a gallon of antifreeze/coolant ,,,pressure tested the radiator ,,,took the vehicle for a test drive and I was back on the road by 9 am.
Now I am sure the mechanic at Bellamy Strickland had a long day , but a person who is not mechanically inclined would have been duped out of $954.00 for parts and labor that were not required, and another $150.00 in hotel and meals and wasted another day sitting in their costumer lounge.We all make mistakes , but if a vehicle is overheating , one of the first steps is to check the radiator level.
Overall everyone at this dealership were very friendly and a shout out to Meagan who was very helpful to us , and unfortunately was gone for the day when they tried to drop this un needed repair on us at the end of a long day.
We are now in Nashville and vehicle is running fine.