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Bellingham Ford Lincoln - Service Center
Bellingham, WA
757 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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757 Reviews of Bellingham Ford Lincoln - Service Center
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April 02, 2023
The service was excellent! Very happy with that. I had my cv axel and bearing replaced (2016 Ford edge 90,000 miles) and the car is running great now. They did leave my window Very happy with that. I had my cv axel and bearing replaced (2016 Ford edge 90,000 miles) and the car is running great now. They did leave my window down in the rain or else it would have been an easy 5 stars. More
by wsims
Verified CustomerEmployees Worked With
Charlie James-Silva
April 01, 2023
Customer service and professional. ..outstanding. only drawback was..no one answered service extension for 2 weeks! Unbelievable. Left my name as message requested...no one ever called ..outstanding. only drawback was..no one answered service extension for 2 weeks! Unbelievable. Left my name as message requested...no one ever called. I finally called parts dept. they helped get my appt for service. More
by Ford4me
Employees Worked With
Cole Miller
April 01, 2023
Every time I bring my vehicles to the Ford I always get great service from technicians and front office. great service from technicians and front office. More
by VIRGINIA
April 01, 2023
Always pleasant staff and service is great! I’ve been to other Ford dealerships where the service was disappointing. Highly recommend Bellingham Ford! I’ve been to other Ford dealerships where the service was disappointing. Highly recommend Bellingham Ford! More
by SallyBee
March 30, 2023
Service contacted me regarding an issue I had with the drivers seat and even though they did not hear the same issue when testing, they went above and beyond to check for any issues. drivers seat and even though they did not hear the same issue when testing, they went above and beyond to check for any issues. More
by RCW07
Employees Worked With
Michelle Starkey, Charlie James-Silva
March 30, 2023
I went in to get a complimentary oil change based on having previously had the number of oil changes they said would earn a free oil change. The “free “ oil change cost me $79 as they cancelled the offe having previously had the number of oil changes they said would earn a free oil change. The “free “ oil change cost me $79 as they cancelled the offer with no notification or explanation. I’m not sure if this is the right dealership for me to purchase my next vehicle from. I don’t like feeling cheated. More
by see_mls
Employees Worked With
These names are not familiar to me
March 28, 2023
Got me in super last minute before a work trip for an oil change on my Mustang! Saved my bacon! change on my Mustang! Saved my bacon! More
by AaronY
March 24, 2023
I have been buying my vehicles at Diehl Ford since I was 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and instead of being family we are now only a number to you. I have never been treated so poorly by a company in my entire life. This purchasing experience was a nightmare from day one. I can’t believe that it took SIX weeks for your company to complete this transaction with me. At every turn I was treated as an inconvenience, had to initiate every step myself, was never contacted via phone unless I initiated the call, and was generally given the runaround the entire time. Your salesman Jeff was sarcastic and rude throughout our entire interaction. While I understand the process was complicated by my being out of state and serving with the Army in North Carolina, that doesn’t excuse the lengthy and quite frankly, negligent nature of this transaction. It is not acceptable to tell a customer that “if you were here, you would be able to get in line to see our finance manager.” At the moment I said I wanted to purchase my truck, I should have been placed in line, virtual or not. My file should have been handled as if I were standing there. I should never have had to wait 3-4 days between each step of the process. Your staff even went so far as to claim that my paperwork didn’t arrive until a certain day when the tracking showed it delivered 5 days earlier: Interestingly enough, your staff managed to mark the truck as “sold” in the system thus starting the Sirius XM trial membership immediately, but couldn’t process my paperwork, return my calls or prepare the truck for pickup. When my proxy went to get the truck, the debacle continued with there only being one set of keys provided. When pushed for a second set of keys, Jeff became hostile, and Julian informed us he would “just cancel the entire transaction,” even though the truck had been paid for, cash outright, for over a week. We were then told we could not have two sets of keys because it “wasn’t on the sales contract.” In actuality, no keys were listed on the contract, and I have NEVER purchased a vehicle with only one set of keys, and you would think that at $29,950 for a USED 2014 truck and a transaction that took over SIX WEEKS you could at least offer this courtesy. Adding insult to injury my father was “mysteriously” no longer needed to work at this company with one day notice during this time. Odd, since immediately prior to the start of this transaction he was praised on your Facebook page as such a valued member of your staff. He worked there over 40 years, and this was my 6th vehicle purchase. Apparently loyalty has no place in the new management of Bellingham Ford Lincoln. You made incredibly easy to have no qualms about taking my business elsewhere in the future. More
by LISA_LITCHFIELD
March 23, 2023
The dealer is fine. The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically mak The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically making it undrivable. The error could be cleared by restarting the F150 14 or 15 times, or letting it warm up. In warm weather the vehicle operated fine. This went on for months. There was no issue with the throttle body. But, to keep the vehicle from incapacitating itself I had to spend almost $1000 to fix the throttle body. This is a known and common issue. Some F150 owners report going through 3 or 4 throttle bodies before 100,000K. Ford actually had a recall on throttle bodies at one point, but I’m well past the recall date. It would be one thing if this was an isolated issue, but it’s not. I’ve never spent so much money maintaining a vehicle. As soon as I fix one thing, another major issue comes up. Seriously. Before the throttle body it was the vacuum pump for the braking system at 40K, then valve seals at 50K. Then the sunroof failed. It hasn’t worked in years. The drivers seat heaters went out after that and I’ve dumped $1000 into that issue without actually fixing it. The 4 wheel drive started making a nasty new noise days out from the throttle body fix. Poor quality is good for shareholders and bad for brands. It’s a rot that takes out the foundation 20 years down the road. Never will I again buy Ford. More
by JohnM
Employees Worked With
Sabrina
