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Bentley Boston
Wayland, MA
46 Reviews
Your experience at Herb Chambers Bentley Boston is unique and unlike any other dealership because our clients are as unique as every vehicle that we sell.
Our Sales & Service team will take the time to listen to our clients and access their needs, ensuring only the greatest experience for you.
In an industry filled with distrust, we stand to be the antithesis and strive to create a relationship built on the foundation of trust, ensuring your peace of mind. For it is not until you are completely satisfied that we are.
Our commitment to you is one based on gratitude for choosing to do business with us. As such you can rest easy knowing that when it comes time to purchase, finance, lease or to perform maintenance on your vehicle, we have hired and trained only the best and highly trained professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 46 reviews
May 28, 2020
Amazing Inquired through Bentley website on a used Huracan and was shocked with a quick response from Mason. He answered the question's I was looking for (win Inquired through Bentley website on a used Huracan and was shocked with a quick response from Mason. He answered the question's I was looking for (window sticker and additional photo's of the front bumper). Came down and the vehicle was stunning worked the deal and can't help but smile every time I drive it. Great staff and looking forward to future deal's with them. More
by Dennis P.
Helpful March 17, 2020
Unfortunate experience Worst customer service experience we have ever had at Bentley of Boston. Admittedly bought one of the cheapest cars on their lot. Maybe if purchasing Worst customer service experience we have ever had at Bentley of Boston. Admittedly bought one of the cheapest cars on their lot. Maybe if purchasing a 6+ figure car you will have a better experience. Our concerns have been returned with rude and disrespectful comments about all the ways we are wrong. When we first reached out we were asking for nothing, just to touch base with Giovanni Tosti to share our experience. To keep it short on the long list of disgraceful customer service, Bentley of Boston did not repair damage to the front Bumper as promised in the purchase and sales agreement, documented by before pictures and how the car was delivered to us. The car was also sold to us with no air-conditioning and ventilated seats not working, of which now we will have to take on the expense of on our "new" car that PASSED their mechanic's inspection according to Rob Morris. Take your business elsewhere. Unfortunately for us they had the exact vehicle we were looking for, or we would never have made it past the first phone call. Disgraceful for the customer service they claim to have & the caliber of dealership they claim to be, as noted in the low ratings on this website. More
by Porsche
Employees Worked With
Rob Morris, Giovanni Tosti
January 28, 2020
Excellent experience The staff at Bentley Boston was very professional and helpful. Would definitely recommend to anyone looking for a new Bentley or Rolls-Royce. Fantas The staff at Bentley Boston was very professional and helpful. Would definitely recommend to anyone looking for a new Bentley or Rolls-Royce. Fantastic vehicle selection. More
by Jerry R
January 24, 2020
mr. Kelly needs to be retrained in the art of mr. Kelly needs to be retrained in the art of communication when a customer calls and especially someone who has bought a copy of previously before v mr. Kelly needs to be retrained in the art of communication when a customer calls and especially someone who has bought a copy of previously before very unacceptable to handle this first of all Mason was the one that's first contacted me or send me the information and when I called and said Kelly was handling it I don't know who's confused you or me More
by Parish1414
October 15, 2019
Stolen from Service Invoice! Bentley Boston hauls up our Bentley FS to Wayland for services. Meanwhile, our 14 year old son is fatally killed in a UTV accident that had been Bentley Boston hauls up our Bentley FS to Wayland for services. Meanwhile, our 14 year old son is fatally killed in a UTV accident that had been dropped off by a neighbor. We spend the next series of months in greif counseling, visiting with organ donor recipients & managing our remaining children. We contact service...speak with service manager Jose G. & he states "don't worry we can just store it here for you until things wind down". Call to arrange pick up from service and am told Jose G. no longer works here & your Bentley was placed on a mechanics lean with storage charges and auctioned off at 1/4 of its value!!! No notice, no call, no email...Gone! Best yet...all of your personal belongings including vanity plates, grille badge, Dunhill umbrella, etc are gone too! Never would recommend for service - as if losing a child was not enough. More
by Gone in 60 Seconds
Employees Worked With
Jose, Giovanni Tosti, Joyce Zavolas
September 09, 2019
Purchased a car with multiple damage not disclosed I purchased a 2020 McLaren 600LT Spider with 800 miles from Herb Chambers Bentley of Boston on 8/31/2019. Dominic Warrell was the gentleman I worked w I purchased a 2020 McLaren 600LT Spider with 800 miles from Herb Chambers Bentley of Boston on 8/31/2019. Dominic Warrell was the gentleman I worked with through the sale. I specifically asked Dominic in writing if the car has any damage (Scratches, dings dents, etc. any reconditioning) and if the car was anything less than perfect. He called me and stated the car is absolutely perfect as it should be for a $250,000.00 vehicle. I then agreed to purchase the vehicle. Since I live in Lees Summit Mo, they shipped the car to me through a company they scheduled called A&T Transport that they frequently use. Once I received the car today on 9/9, I noticed there was damage to the front underneath of the car and underneath of the rear diffuser. Bolts are also missing from under the car. I immediately let the transport driver know and he noted it on the receipt. I spoke with the owner of the transport company (Vee Souk) an he stated the car had the damage on it before it left the dealership. I then call the dealership and ask them to either fix the damage or preferably buy the car back since the car is damaged and I haven't even driven it. Dominic from the dealership called me back after speaking with his boss (Giovanni Tosti) and they are denying the fact the car had any damage and state they not responsible for it, or would fix it or buy the car back. I also spoke with Giovanni direct and he was extremely rude. Now I have an expensive car with damage that I am stuck with. All I am asking is for the dealership to do the right thing and either fix the car on their dime or buy the car back since it was never disclosed of having any damage. More
by CharlesW
Employees Worked With
Dominic Warrell, Giovanni Tosti
May 31, 2017
Excellent customer service I walked in and Joyce gave me extensive information on the new Rolls Royce Wraith. I wasn't looking to buy that day, but was still given the knowledg I walked in and Joyce gave me extensive information on the new Rolls Royce Wraith. I wasn't looking to buy that day, but was still given the knowledge about what these beautiful machines have to offer and to help me lean towards a future purchase with this dealership. More
by Sweenz1516
Employees Worked With
Joyce Zavolas
November 12, 2016
Automobile Purchase Thanks for the experience of buying a car from Herb Chambers Wayland, Ma. My car is amazing it is the best car I have ever owned. I appreciate your ti Thanks for the experience of buying a car from Herb Chambers Wayland, Ma. My car is amazing it is the best car I have ever owned. I appreciate your time and effort and thank Jesse also. I couldn't be happier. More
by cobra
Employees Worked With
Jesse Berger, Louis Forti
July 03, 2016
The 5 Diamond of Auto Dealerships! I am not a fan of the car buying experience.... However, Louis Forti exemplifies the modern day experience of car buying. No point in me saying the I am not a fan of the car buying experience.... However, Louis Forti exemplifies the modern day experience of car buying. No point in me saying the obvious, go down and experience it for yourself. Excellence! More
by MF
Employees Worked With
Jesse Berger, Giovanni Tosti, Louis Forti
June 30, 2016
Fabulous experience Went to Bentley Boston store in Wayland, MA a couple weeks ago. Louis Forti is a gentleman and very smart guy. I have never seen too many people nowad Went to Bentley Boston store in Wayland, MA a couple weeks ago. Louis Forti is a gentleman and very smart guy. I have never seen too many people nowadays who loves what he/she does. He didn't complain anything about our visit even he seemed very busy. He explained everything about the car with the great attitude, why each brand is really special and exclusive. We really love his passion. If you would like to buy Bentley, Lamborghini, Rolls-Royce or Masarati, you should give Louis a chance to show you a car. You will be excited with the car and the great feeling from him. Thank you very much for your time! More
by CoolGuy987
Employees Worked With
Louis Forti
