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Bentley Hyundai

Huntsville, AL

2.7
463 Reviews

3805 University Drive

Huntsville, AL

35816

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Showing 463 reviews

August 23, 2021

As always, I got great service/professionalism/efficiency from this dealer. Since I moved here from out of state in February, I have been dealing with Chris Knight and Blake Denney at your dealership. I le More

by jlkuhn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Denney, Chris Knight
August 20, 2021

Good experience friendly professional team working to answer all questions and to resolve any discrepancies. A value added visit to a modern clean facility with a professional decor. More

by Rspetrillo@msn.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Phillips
August 09, 2021

I used the Hyundai website to determine what the standard maintenance prices were for 22.5 K mile and 30 K mile service. At the 30 K mile service on 6/8/2021 the web price was $165.79 and the actual price a More

by thartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Aug 10, 2021 -

Bentley Hyundai responded

We apologize that we didn’t meet or exceed your expectations. Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Aug 10, 2021 -

thartz responded

It would help if the dealer (Bentley Hyundai) provided the customer with a written explanation of why they recommend service above and beyond what is in the Owners Manual for this car (even the Severe Usage schedule). I realize that all car manufacturers list the minimum service in their Owners Manuals so that their cars are not categorized as expensive to maintain, and this puts any dealer is in a tricky position. However the dealer obviously recommends additional service for a reason and it would be helpful if they provided their reasons to the customer. I realize that many dealers recommend additional service above and beyond what is in the Owners Manual, so this is a common practice.

July 29, 2021

Everyone was at Hyundai was really nice, My salesman was Teddy Slocum very help in helping me find the car I bought. Thanks for everything. More

by Terrmtk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Slocum, Jim Phillips, Sherine Moujdi
July 27, 2021

Friendly staff members do their best to give the customers what they want. We are returning customers to this dealership and have loved all the vehicles we have purchased. We have referred several o More

by K Woodard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Halliday , Jim Phillips, Sherine Moujdi
July 23, 2021

Chris Knight and Corey, the finance manager, made for a truly wonderful experience. Chris was incredibly professional and easy to work with. He always kept me updated on the status of my vehicle and ensure More

by Lisa Ferguson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Knight, Corey
July 21, 2021

How does 138.88 = 35k? I was charged 138.88 because my Freon was overcharged while sitting in my garage. Sitting it overcharged itself…. No Tucson hybrid limited bought from them is how. More

by 10ecman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown mechanic and Stephanie Bingham
Jul 21, 2021 -

Bentley Hyundai responded

Please contact Cary Floyd, Service Manager at 256-713-0505 so he can address your concerns. We appreciate your business!

Jul 21, 2021 -

10ecman responded

I’ve already talked to him the day after it froze the first time no need to talk to him as he was telling me the whole time how he could get out of a warranty repair. His big thing was a hole in the condenser so I’m guessing since no hole in the condenser he went to an overcharged system. Like I said 138.88 bill for me is a 35,000.00+ loss for you. That Limited Hybrid Tucson will be bought at another dealer. Danny Rogers is the best salesman you could have, he has been looking for one for 8 months and I had to tell him today I won’t be back. We have sent him 3 customers who bought cars there but no more. I’m DONE.

July 13, 2021

Mr. Vargas is a great sales person who worked to get the best rate possible to meet my financial budget. I am very pleased with the outcome More

by lspsr14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Vargas
July 04, 2021

Steven was professional, knowledgeable and responsive. Jim and Shannon were also. More

by Dr DW
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Bragg and Shannon.
June 26, 2021

My third car purchase from this dealership always a pleasant experience, I’m always taking care of whether it be the service of my vehicle or the service of my salesman Victor. More

by hybridreborn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Vargas , Jim Phillips, Sherine Moujdi