Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Benzel-Busch Mercedes-Benz
Englewood, NJ
4,850 Reviews
Benzel-Busch Mercedes-Benz is the authorized Mercedes-Benz dealer at 28 Grand Ave in Englewood, NJ, family-owned by the Agresta family for nearly 50 years and part of the Benzel-Busch Family of Dealerships. We carry one of the region's largest selections of new and Certified Pre-Owned Mercedes-Benz vehicles, including AMG and Mercedes-Maybach, along with Mercedes-Benz EVs and vans. Our on-site AMG Performance Center serves drivers who want the full performance lineup, and our Certified Pre-Owned inventory passes a comprehensive Mercedes-Benz inspection. Service is handled by the Service Department at Benzel-Busch Mercedes-Benz, at the same address, with factory-trained Mercedes-Benz technicians, genuine Mercedes-Benz parts, and a Mercedes-Benz Certified Collision Center. We also operate the SMART Service Department for smart fortwo owners, gas and electric. Individual account representatives, customer loaner vehicles, and concierge service were pioneered here, and they remain part of how we work. We serve Englewood, Tenafly, Ridgewood, Fort Lee, Paramus, Edgewater, and drivers throughout Bergen County, Hudson County, and the New York metro area.
Established in 1962 Benzel-Busch Motor Car was founded in Englewood by Ziggy Benzel. In 1978 he sold it to Joseph Agresta, Sr., whose family had been in transportation since the early 1900s: blacksmiths in Southern Italy and then Hudson County, NJ, a Diamond T truck dealership under Arthur Agresta I, and, through AVA Leasing Inc., early pioneers of individual vehicle leasing when the major finance companies did not yet offer it. Joe brought that service philosophy to Mercedes-Benz retail and introduced individual account representatives, customer loaner vehicles, roadside assistance and concierge service well before the industry adopted them. He also put the dealership to work in the community, supporting local charities, sports leagues, schools and hospitals. His children run the business today as the Benzel-Busch Family of Dealerships: Benzel-Busch Mercedes-Benz in Englewood, Mercedes-Benz of Orange County in Harriman, NY, and Genesis of Englewood, with Maybach and smart added along the way.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,850 reviews
August 10, 2026
Ms. Chun Jieun was from the start fast, and amazingly helpful and informative and she knew exactly what we wanted. She was precise and we felt we could trust what she was offering. helpful and informative and she knew exactly what we wanted. She was precise and we felt we could trust what she was offering. More
by diamond777heaven
Employees Worked With
August 08, 2026
Extremely professional, made everything very easy, salesman and whole team was very kind and simplified the whole process from start to finish. salesman and whole team was very kind and simplified the whole process from start to finish. More
by CHRISTINAHANNEMAN
Verified CustomerEmployees Worked With
Ariton was amazing. He was professional, kind, and extremely knowledgeable.
August 07, 2026
Gio and the team are excellent. They make the process easy and seamless . Highly recommend They make the process easy and seamless . Highly recommend More
by jaredg121
August 05, 2026
In 1 word Efficient! Jieun & Edwin went above & beyond my expectations. i've been Leasing/Buying Mercedes for years & this was the best experience i've had. i will absolu Jieun & Edwin went above & beyond my expectations. i've been Leasing/Buying Mercedes for years & this was the best experience i've had. i will absolutely do business with them again! My Rating is 10! More
by patbestins
Employees Worked With
Other Employees :
Edwin in finance Dept. did a tremendous job!
August 02, 2026
Jheuin in sales are very helpful and accommodating. She is the reason why we got the second car to her. Very honest person she will treat you as a family. Thank you for having her, and thank you Jheuin She is the reason why we got the second car to her. Very honest person she will treat you as a family. Thank you for having her, and thank you Jheuin for all you do all the best you can do to help us to get a brand new car. We’re really appreciate you. Godbless More
by lizsie25
Employees Worked With
August 01, 2026
This our second experience to purchase a car from Mercedes..we got our first one year 2022 with jieun (Chun) will definitely go back look for you when the time comes .words is not enough to express o Mercedes..we got our first one year 2022 with jieun (Chun) will definitely go back look for you when the time comes .words is not enough to express our deepest gratitude..thank you so very much jieun..from the bottom of our hearts… More
by jessie_quiambao2003
Employees Worked With
August 01, 2026
Lou Gallo was excellent. He explained everything to me, was very fair and there weren’t any surprises. I felt like the service was personalized and he understood what I was l He explained everything to me, was very fair and there weren’t any surprises. I felt like the service was personalized and he understood what I was looking for. When I met with Stacey, she was very efficient and professional. She explained all of the paperwork and when I had questions she was able to answer them to my satisfaction. I felt like there was no “hard sell”from either Lou or Stacey and I appreciated that very much. More
by LTG
July 31, 2026
excellent guidance and experience sales person was highly professional everything made easy. Paperwork smooth all handled stress free professional everything made easy. Paperwork smooth all handled stress free More
by Lombardo, Robert 123
Employees Worked With
July 30, 2026
Jieun Chun was spectacular, made the sales process seamless & quick. Explained everything along the way & made my decision to lease the car with her painless. Definitely will be a repeat customer of h seamless & quick. Explained everything along the way & made my decision to lease the car with her painless. Definitely will be a repeat customer of hers and Benzel-Busch. More
by rx5zigen
Employees Worked With
July 24, 2026
Jieun Chun was extremely professional and courteous. She was very patient and understood our situation I highly recommend her, 10 stars⭐️!!! She was very patient and understood our situation I highly recommend her, 10 stars⭐️!!! More
by ljrams060667
Employees Worked With
