Benzel-Busch Motor Car - Service Center

Very professional and friendly staff. I was kept well informed and service was quick and easy. The loaner was ready quickly. Follow up was excellent. informed and service was quick and easy. The loaner was ready quickly. Follow up was excellent. More

The dealership was friendly and the customer service department was fast and efficient. The cost was reasonable and the express service was quick. The car wash was a nice bonus. department was fast and efficient. The cost was reasonable and the express service was quick. The car wash was a nice bonus. More

Professional, courteous ,clean, service excellent, comfortable, heard from my sales person during this covid problem hoping we were ok nice personal touch. Service Mgr Frank 👍🤗 comfortable, heard from my sales person during this covid problem hoping we were ok nice personal touch. Service Mgr Frank 👍🤗 More

I was in Irvington, NJ waiting to be towed for hours, following your app. Then when the driver never showed up I was told the app doesn't work. following your app. Then when the driver never showed up I was told the app doesn't work. More

The service manager , Frank, was courteous & professional. He resolved the airbag warning sign that came up right after airbag recall service appointment. I am pleased. professional. He resolved the airbag warning sign that came up right after airbag recall service appointment. I am pleased. More

I have worked with BB since 1994. There service team is almost beyond words. Prompt, professional, courteous, etc. They accommodate their clientele to the maximum. almost beyond words. Prompt, professional, courteous, etc. They accommodate their clientele to the maximum. More

The service experience was great. I needed a loaner car and they had it ready to go for me when I arrived. The service could not have went smoother. and they had it ready to go for me when I arrived. The service could not have went smoother. More

The dealership provides good customer service in general. In this emergency experience, I did not experience the high touch personalized experience. Spent $140 in Lyft rides due to inability to provide promi In this emergency experience, I did not experience the high touch personalized experience. Spent $140 in Lyft rides due to inability to provide promised services. Manager and Assist Manager unavailable for escalation. Appreciated the service work and timelines of the repair. Dr. Franklin More

took much longer to get parts than expected but car was completed by the time we got nervous and were going to call to ask for ststus completed by the time we got nervous and were going to call to ask for ststus More

You have great staff! Excellent customer service from top to bottom. Very courteous and helpful Just love the way you train your workers. Very exemplary top to bottom. Very courteous and helpful Just love the way you train your workers. Very exemplary More