Benzel-Busch Motor Car - Service Center

Excellent! Chris Iseman had the Tire check completed quickly. Spoke with Lou Gallo re new lease in the fall. I do not need to say anything else Chris Iseman had the Tire check completed quickly. Spoke with Lou Gallo re new lease in the fall. I do not need to say anything else More

Always a professional experience at Benzel-Busch. The care that I received relating to my visit was superb, as usual. I actually could have visited a dealership closer to my home but I have no problem tr care that I received relating to my visit was superb, as usual. I actually could have visited a dealership closer to my home but I have no problem traveling to Benzel-Busch. More

I was very pleased with the service that I received, And especially with the time that the work would be done thank you very much! especially with the time that the work would be done thank you very much! More

The four stars should be more like 3 1/2. The experience has been a series of up and down events. My salesman couldn’t have been more professional throughout the initial sale and delivery period yet when I has been a series of up and down events. My salesman couldn’t have been more professional throughout the initial sale and delivery period yet when I called due a minor problem after a week or so he never followed up. The people who prep the car missed the fact that one of the tires was mismatched and it was missing the valve cover ( the reason for this service visit). More

Always good service here but when I got in my car the radio was blasting and on a channel I never listen to, not good radio was blasting and on a channel I never listen to, not good More

Fast and thorough service on my smart carI love driving Fast and thorough service on my smart car I love driving away in my washed car after the service Everyone understands their job I feel the service Fast and thorough service on my smart car I love driving away in my washed car after the service Everyone understands their job I feel the service department is well trained and do a super job More

Below Par vs other Mercedes Dealerships Very disappointed with recent visit and not the first time. Last 3 visits have been disappointing vs my experience at other dealerships. Sossio did ca Very disappointed with recent visit and not the first time. Last 3 visits have been disappointing vs my experience at other dealerships. Sossio did call me and apologize for my experience and extended himself to "make things right". While I truly appreciate this, I think the process, overall service experience could use a overhaul. Compared to other dealerships, I see several inefficiencies from bringing vehicle in to picking vehicle up. In the end, the diagnosis on vehicle was inaccurate (failed to pick up a message center marker light outage issue), wanted to charge to look into an issue that was originally serviced by this dealership (airmatic system - which wasn't corrected the first time by this dealership), and had to wait 30 minutes just to pick up my vehicle, during CoVid-19 I may add. While I am pleased with Sossio's follow-up and concern, and the fact that Dave Tangen was friendly, I rate the overall friendliness a low mark, as when I went to pick up my vehicle and question the service, the representative that I met with (Dave had left for the day) was very aggressive and confrontational. Unfortunately, it wasn't my first poor experience with this person (I failed to get his name as I was so upset I just wanted to leave at that point). I understand my feedback is not what some may want to read, but while the marks are low, I will give this dealership one last chance because of Sossio's follow-up and sincerity. I did want to be honest with my review regardless as the dealership should be rated as a team. More

Sossio Sole is the best of the best . Always looking out for customer friendly sincere honest. Always looking to help as best he can with any problem the customer has for customer friendly sincere honest. Always looking to help as best he can with any problem the customer has More

Great Experience Excellent and smooth experience. Thank you for implementing all of your safety measures to protect the health of your guests and employees. I really a Excellent and smooth experience. Thank you for implementing all of your safety measures to protect the health of your guests and employees. I really appreciated it. More

Service managers are terrific Staff and managers are courteous and responsive. Service personnel let me know of potential concerns, and worked through solutions. Smooth operation. Staff and managers are courteous and responsive. Service personnel let me know of potential concerns, and worked through solutions. Smooth operation. Love the car wash. More