Benzel-Busch Motor Car - Service Center

Thank you for always taking care of my service needs. You all always take good care of me and make sure the experience is oainkess all always take good care of me and make sure the experience is oainkess More

I think that all staffs of service dept are kind and well qualified. First of all, what I was impressed of that A1 services takes only one hour. Overall, I appreciated their performance. qualified. First of all, what I was impressed of that A1 services takes only one hour. Overall, I appreciated their performance. More

I’m extremely upset with this dealership. To make a long story short, I scheduled a remote service since I’ve been working from home during the pandemic and I usually have two card holders in my car door po story short, I scheduled a remote service since I’ve been working from home during the pandemic and I usually have two card holders in my car door pocket, one for my main cards of use and IDs and another one with my less frequently used cards, etc. I expect a dealership that sells luxury vehicles to be safe so I left one of the card holders there. Upon the vehicles return, I noticed that all the cards from that card holder were removed and left there alone. The card holder that has presumably been stolen was a gift and it was a Goyard card holder that I’ve found for no less than about $350 on the internet even in used condition. I spoke with the dealership and requested they investigate and they did not get back to me, I had to reach out after a week or so of no word from them. I then get offered a complimentary detailing worth $195 which I don’t feel is sufficient to cover the loss of a gifted item that is worth almost double that amount. This issue got escalated to another manager who called me and told me they are not liable, do not have a theft problem and that not even the detailing is on the table. He told me to file a police report. This dealership is taking no steps to make me happy as a customer and has made me feel like I don’t own a luxury car and would need to nickel and dine them when even the service was covered since I opted in for the service plan which is an additional monthly charge. I feel that they swept me under the rug by telling me to file a police report which will most likely lead to nothing for me. This is not the service I expected from a luxury dealership especially on my first service. More

There’s a MB dealership closer to me but I chose Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experi Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experience has been awesome. Every one I met along the way was professional and courteous. I have an excellent experience thus far and will buy another vehicle from them again. More

MONEY FIRST, CUSTOMER LATER Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later. If you can afford the longer trip , Mercedes Benz of Caldwell is doing a better job and giving customers a way better experience plus better service. More

service Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status ever Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status every step of the way. More

Fast and friendly service staff. They were attentive to my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas. my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas. More

New Rear Breaks Very easy to work with. I was just annoyed that I needed the new break pads and rotors as my car has 27k miles. Was strange how the back breaks had Very easy to work with. I was just annoyed that I needed the new break pads and rotors as my car has 27k miles. Was strange how the back breaks had issues and not the front. Paid a lot of money for this which I wasn't happy about. However, the service was excellent. More

Always good service I generally feel like I"m getting straight information from Benzel Busch, and appreciate their level of service. Have brought two cars in in the last I generally feel like I"m getting straight information from Benzel Busch, and appreciate their level of service. Have brought two cars in in the last two years. One under warranty and one out of warranty. In both cases all matters were handled well. Like any dealer, prices aren't cheap, but unlike some dealers, I've never felt as if I was getting taken advantage of. More

So-so service. Steep prices. Never get a car with run flat tires. They flatten your wallet. They take too long to do repairs, lousy flat tires. They flatten your wallet. They take too long to do repairs, lousy More