Benzel-Busch Motor Car - Service Center

Armando and DelGado Rock! Two cars in for service this week- crazy at work because of year end deadlines. Frank Armando took charge and made it easy. Pleasant, professional a Two cars in for service this week- crazy at work because of year end deadlines. Frank Armando took charge and made it easy. Pleasant, professional and extremely knowledgable---resolved an outstanding issue with ease. Juan Delgado worked his magic in the lot. I am extremely appreciative of their efforts. They ---along with Frank Lauro ,Joe Herman and Sossio Sole---are the reason that I have worked with Benzel for years. More

Friendly and professional My service advisor Scott Bateman reviewed my GLE’s service history with me and asked if there was anything else he should know. Based on our conversa My service advisor Scott Bateman reviewed my GLE’s service history with me and asked if there was anything else he should know. Based on our conversation Scott got my car immediately in for service and I had it back and washed in under two hours. Scott’s professional demeanor and friendly attitude is one of the reasons I continue to purchase/lease my Mercedes Benz from Benzel-Busch. More

Chris Iseman - Best Service Advisor Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them service Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them serviced through our advisor Chris Iseman, for DECADES. They always make everything super easy and treat us like gold. More

Excellent service I brought my car as per a safety recall. Replacement of driver-side airbag and front passenger airbag was done on time. I've got my car after the ser I brought my car as per a safety recall. Replacement of driver-side airbag and front passenger airbag was done on time. I've got my car after the service in a clean condition along with recommendations based on a complementary multipoint inspection. Thank you for the service. More

The attention is everything I been visiting this dealer for almost 4 years and I love it, the staff is very friendly and attentive and the most important thing FAST , highly re I been visiting this dealer for almost 4 years and I love it, the staff is very friendly and attentive and the most important thing FAST , highly recommend ........ More

Fantastic Service Department I had to bring my Smart EQ in for service when a maintenance light went on unexpectedly. The team at Benzel-Busch could not have been more accommodati I had to bring my Smart EQ in for service when a maintenance light went on unexpectedly. The team at Benzel-Busch could not have been more accommodating. They brought me right in, gave me a ride home, and kept my car long enough to fully investigate the issue. Super fantastic team. More

Cracked Wheel Thankfully I have the wheel insurance with these terrible roads in the North East. After losing air pressure in my front left tire, I brought the car Thankfully I have the wheel insurance with these terrible roads in the North East. After losing air pressure in my front left tire, I brought the car in for what seemed to be a bad tire, it turned out I cracked the wheel. Not sure how it happened, but the guys at Benzel Busch, identified the issue and with the help of Chris Iseman, the Insurance was able to replace the wheel, no charge. It's annoying enough to have this issue, but things happen. It's extremely comforting to know that I can bring the car in and it will be handled quickly and professionally. Thanks Chris! More

Yearly checkup Always willing to do anything possible for the best experience each visit. This was a service appointment with a loaner car. Text message notification Always willing to do anything possible for the best experience each visit. This was a service appointment with a loaner car. Text message notification let me know the car was done the same day! More

Responsive service. I had a mechanical problem and showed up without an appointment. I had to leave the car for at least a day, had several appointments and had no practi I had a mechanical problem and showed up without an appointment. I had to leave the car for at least a day, had several appointments and had no practical travel alternatives. Although all loaner cars had been allocated they managed to find a vehicle for me. More