Benzel-Busch Motor Car - Service Center

Everyone is very pleasant and professional It is hard to Everyone is very pleasant and professional It is hard to determine the quality of work performed as I just got the car back from being serviced. Everyone is very pleasant and professional It is hard to determine the quality of work performed as I just got the car back from being serviced. More

Frank is service is wonderful. On top of my repair and kept me informedr kept me informedr More

Being I didn't have an appointment, I had to wait 2 hours. to replace my dead battery. I used to work in a station and I could replace a dead battery in 15-20 minutes! Dr. Alan Vella hours. to replace my dead battery. I used to work in a station and I could replace a dead battery in 15-20 minutes! Dr. Alan Vella More

The WORST service I have ever received from ANY dealership. Over and over and over again the service department failed to meet even the lowest standard of service. I am still trying to get a simple dealership. Over and over and over again the service department failed to meet even the lowest standard of service. I am still trying to get a simple part for OVER A MONTH. I have been sent broken parts as well as parts that were in unacceptable condition. I have been lied to, had my calls and emails repeatedly ignored and been treated as an annoyance and not a customer. I have been a Mercedes-Benz owner for over 50 years, and I’ve never experienced a dealership service department provide such an in acceptable level of service, and over a protracted period of time. More

Scott Bateman always does a first class job - checking me in, informing me of the repairs required, cost and time it will take. in, informing me of the repairs required, cost and time it will take. More

I was traveling and they made the service seamless and delivered my car back to me. delivered my car back to me. More

Friendly,fast, he obly thing ingo for a oil change but they have to do car inspection which is little more expensive but i think this is a protocol thing they have to do car inspection which is little more expensive but i think this is a protocol thing More

My wife went in at 11:00am and felt an attitude from the personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? So personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? Some of my texts were not returned in a timely fashion. When I picked up the car it was filthy and they said if I waited 20 minutes they would wash it. I left. I know the pandemic hurt personal service, but it was not what I expected out of Benzel-Busch. More

Yesterday was another first class experience at Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in a short time, then the GLE car got a multi-point inspection and a wash and vacuum, all without charge. The loaner was a brand new 300C and enjoyable, also no charge. More

All repairs look good so far. Neil was friendly and helpful. Thank you helpful. Thank you More