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Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,672 reviews
June 04, 2018
Fast service to get me back on the road I called ahead for a service appointment and when I arrived, my service consultant, Jeremy Anderson, met me and confirmed the vehicle concern which pr I called ahead for a service appointment and when I arrived, my service consultant, Jeremy Anderson, met me and confirmed the vehicle concern which prompted the visit. The repair was performed surprisingly quickly and also addressed another minor associated concern. The vehicle was brought up front and I was on my way again. More
by missinglink
Verified CustomerEmployees Worked With
Jeremy Anderson
June 04, 2018
Great service Berger and James Thurkettle continue to earn my business. Great prices and James really treats the customer right. Gives you options and doesn’t push Berger and James Thurkettle continue to earn my business. Great prices and James really treats the customer right. Gives you options and doesn’t push you into making a decision. James is changing the stigma of what people perceive car salesman to be. I will continue to only shop with James!! More
by Kvinster17
Employees Worked With
James Thurkettle
June 04, 2018
Service The service department did a fine job as usual.they got started at the scheduled time and finished in the time that they said it would take The service department did a fine job as usual.they got started at the scheduled time and finished in the time that they said it would take More
by DZEINZ
Employees Worked With
Joe Christopher, Heather Jensen, Adam Havens
June 04, 2018
She's a Beauty. Thank you for all you do Jim. He made me feel so calm when i was so nervous. Can't wait to come back. Just a Awesome visit. Thank you for all you do Jim. He made me feel so calm when i was so nervous. Can't wait to come back. Just a Awesome visit. More
by MAIVENS7296
Employees Worked With
Jim Townsley
June 04, 2018
Absolutely poor experience I have come to this dealership for all my service and maintence for many years. Unfortunately, this service was less than stellar. I dropped my car of I have come to this dealership for all my service and maintence for many years. Unfortunately, this service was less than stellar. I dropped my car off one evening just before close, and my car wasn't looked at until 2 days later, in the afternoon after numerous calls to managers and the service person. One call to a provider took over 2 hours to return. It is understandable that things are busy with appointments and walk ins, but this was never communicated that they were unable to derive my vehicle in a timely manner. Instead, I was just given the run around and not communicated with. If someone is unable to look at the vehicle until later, this should be honestly told to the customer so other arrangements can be made (especially for someone who drives for work). A call to one manager was not helpful, with no solutions offered and a poor apology. An eventual second call to a different manager and things were completed. However I will not be returning at all to this dealership under no circumstances. For premium pay done at the dealership- premium service should be required. More
by mK
Employees Worked With
Darin Baas
June 04, 2018
Jonathan Uredi was amazing - great customer service They gave me a loaner car and service was out standing - Jonathan Uredi is the man - what a nice gentleman - I work in HR so I know what good servic They gave me a loaner car and service was out standing - Jonathan Uredi is the man - what a nice gentleman - I work in HR so I know what good service really is - he was excellent More
by JEFFREYPELLETIER
Employees Worked With
Johnathan Uredi
June 04, 2018
Friendly Was able to answer all my questions and if he didn’t know the answer he asked. Just good service above and beyond. Very patient!!! Was able to answer all my questions and if he didn’t know the answer he asked. Just good service above and beyond. Very patient!!! More
by GREINARDY
Employees Worked With
Jorge Garcia
June 02, 2018
Excellent Service Joe Chistopher addressed my concerns about the bluetooth functionality. Specifically, when a call was initiated using the button on the steering whee Joe Chistopher addressed my concerns about the bluetooth functionality. Specifically, when a call was initiated using the button on the steering wheel, seldom did they complete. Joe scheduled me an appointment, and informed me that Scott Bever would be the assigned mechanic. Due to my wife having surgery on the date Joe scheduled my appointment, I brought my vehicle to the dealership the day before. I was content with Scott working on my vehicle on the scheduled date but to my surprise, Joe called me shortly after I dropped off my vehicle and informed me that the work had been completed. Joe and Scott always take care of me, but this particular time even amazed me. The service was outstanding, and most importantly, my problem had been resolved. I can now make a call every time using voice recognition. More
by TIMTHORPE
June 01, 2018
Awesom work My truck got right in and the work was done before I finished my second cup of coffee. I would recommend getting your service done here at Berger. My truck got right in and the work was done before I finished my second cup of coffee. I would recommend getting your service done here at Berger. More
by MARKWESSELY
Employees Worked With
June 01, 2018
Made car buying simple! The dealership team worked to make car buying easy with their 'get it done' approach to the process. I enjoyed working with Jorge Garcia very much a The dealership team worked to make car buying easy with their 'get it done' approach to the process. I enjoyed working with Jorge Garcia very much and Cathy Hubbard was extremely helpful plus the whole team worked quickly in the prep of the vehicle and the whole purchasing experience. Berger Chevrolet has a great selection of vehicles to choose from and I am now happily driving around in my new Camaro. Thanks Team! More
by KEITH
