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Berger Chevrolet, Inc - Service Center

Grand Rapids, MI

3.8
672 Reviews

672 Reviews of Berger Chevrolet, Inc - Service Center

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September 21, 2018

Engine light on almost 2 years I have been bringing my vehicle to berger for almost two years with the same engine code P2097 and every time a new part and more money spent. I’m tir More

by MIGUEL.LEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al Duncan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Christopher
Sep 26, 2018 -

Berger Chevrolet, Inc responded

Hello, MIGUEL.LEAL. We are sorry to hear of your frustrations! We do our best to ensure each of our service customers returns to the road quickly and safely. If you would like to discuss this with our Service Manager, Steve, please give him a call at 616-575-9640. Thank you!

September 20, 2018

Awesome Very friendly and helpful. Took the time to explain what the problem was and is researching another problem we seem to be having. Thank you More

by charise22102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Maxwell-Small
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bivins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Naki
September 20, 2018

excellent experience with employees Mark Bivins was amazing! He helped with my car problems and took care of my oil and got me out the door with a smile on my face. More

by COLLEEN2468
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Pike
September 20, 2018

Service that fit my schedule The team got my car fixed by 2:00 just as I requested and provided a timely shuttle for me to and from my house. More

by LaylaK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shuttle driver Larry, Adam Havens
September 20, 2018

Car service repair This location was amazing, I brought my cruze in because it had a few things going on. They research to see if it was still under warranty, and got it More

by MckenzieMoore
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin McPherson
September 20, 2018

Oil Change & Tire Rotation Service is always expecting me for my appointments. No wait time to check in, they are right on top of things. The accomodating waiting room with fre More

by Dirk H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2018

Service on Recall Mark helped out a lot on the service on my recall. Was very knowledgeable and kept me in the loop with everything single thing happening with my car. More

by MARLOSBAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2018

Class act! Helpful service done quickly. Given a loner but was home & got a call it was done quite quickly. It had been for a recall for "gas" in the rear brea More

by M-NGILLETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hosey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2018

Wheel bearing replacement Customer service agents made the process pain free for my wife to bring the vehicle in for service, get a shuttle to a nearby store, and come back whe More

by DEREK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
September 19, 2018

funny sound coming from my cars front end Great people easy to deal with Adam takes the time to listen to your problems and helps solve the them, if he cant he gets someone else involved More

by MRKURL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Havens
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