Berger Chevrolet, Inc - Service Center

Dissapointed Previously I have experienced good service at Berger. This time a girl called and said it was time for an oil change and tire rotation. I told her I w Previously I have experienced good service at Berger. This time a girl called and said it was time for an oil change and tire rotation. I told her I was planning on an oil change but did not need the rotation as it was done at the last oil change. She said they are supposed to be rotated every 6,000 miles and that we had 1 more and that it would all be free again this time (our last one) I knew the 6,000 miles was not correct but since it would be free I said ok. My husband took the car in and they took his name and said it would be 1 hour to an hour and 15 minutes. After over 2 hours he asked about it and they said they were looking for Sue. They then charged him the full price! I feel she lied to me just to get the appointment. This was completely unethical. More

Air bag recall They performed recall and everything was done on time and correctly. Could not tell air bag was removed. I was kind of disappointed mpi was not comple They performed recall and everything was done on time and correctly. Could not tell air bag was removed. I was kind of disappointed mpi was not completed. More

Quick Lube Oil change was fast and quick. I think his name was Steven Lomonaco according to my paperwork also talked to me about my tires and how he dislikes di Oil change was fast and quick. I think his name was Steven Lomonaco according to my paperwork also talked to me about my tires and how he dislikes directional tires and also noticed that the tread on my front was getting to be unsafe. He also said that there was an Instant $100 rebate if I were to get the tires by the end of the month. More

Super fast and friendly! During what I assume would be peak hours for the quick line (Lunch time) I was in and out in about a half hour. This includes the wait I had from the During what I assume would be peak hours for the quick line (Lunch time) I was in and out in about a half hour. This includes the wait I had from the vehicles in front of me as well. Friendly crew who engaged in conversation beyond the typical small talk. Really good experience (and service) all around. -Team Lawn Doctor More

Freindly, customer oriented. I appreciated that the team helped me to be able continue with my daily duties while they fixed my car. I did not have a long wait and staff qas frie I appreciated that the team helped me to be able continue with my daily duties while they fixed my car. I did not have a long wait and staff qas friendly. More

Service very professional love it If you lease or own I recommend Berger Chevy there very friendly an professional Im loving there service it's my first time dealing with them I'm v If you lease or own I recommend Berger Chevy there very friendly an professional Im loving there service it's my first time dealing with them I'm very pleased there always there to help with whatever problems your vehicle have and if they can't get you out same day they also have car rental an shuttles which I think is cool More

Tire alginment Dustin was great! So helpful and attentive. I felt very comfortable leaving my car and knew it was in good hands. The service was great. Dustin was great! So helpful and attentive. I felt very comfortable leaving my car and knew it was in good hands. The service was great. More

Great Communication Dustin did a great job getting me right in for service on my heater blower. It completely failed to operate on one of the coldest mornings of the yea Dustin did a great job getting me right in for service on my heater blower. It completely failed to operate on one of the coldest mornings of the year. Once the vehicle was at Berger, the technician quickly analyzed the issue and determined the root cause. Dustin did a great job explaining to me what they found, and what they were going to do to repair it and prevent it from happening again. He called me each day to give me an update on the status of my vehicle repair. Great communication skills! More

Tire repair I went in because I had a low tire pressure indication warning. Although the service center was very busy, Al removed a screw from my tire, patched I went in because I had a low tire pressure indication warning. Although the service center was very busy, Al removed a screw from my tire, patched the tire and got me on the road again in no time. I will recommend Burger to anyone looking for a service center. More

Frustrated Brought new car in for 10,000 maintenance, and 30 minutes after I left, I was stranded with transmission fluid leaking everywhere and a car stuck on Brought new car in for 10,000 maintenance, and 30 minutes after I left, I was stranded with transmission fluid leaking everywhere and a car stuck on the side of the road on one of the coldest days in January. Service denies any culpability and instead wanted to chalk it up as "coincidence" and a faulty transmission hose from the factory. To fix it and clean up the engine, various parts of my car had to be removed and put back together - the last thing anyone wants to do with a brand new vehicle. Never allow your vehicle to be serviced at the Oil Change side show, I observed one technician poking his fingers in and out of my gas tank lamenting about how he does not like the fact that the newer cars do not have gas gaps and same technician started cleaning my rear window to then get distracted by his cell phone. By the time he returned, washer fluid had run down the entire rear of my vehicle. I had to ask twice that it be rinsed off. So it is no surprise that someone was doing something goofy and yanking on stuff under my vehicle. Three hours after waiting for the tow truck, one unpleasant conversation with a manager named Pattie, and one hour in transit, I was back at Berger. Dustin inherited this mess and did an excellent job trying to address it. I I was able to pick up my car the next day but I really no longer enjoy or trust this car anymore and I bought it brand new this past summer... More