Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees
"After 18 years of taking my cars here its time to leave"
- MNOFFSINGER Verified Customer
POOR SERVICE. Purchased multiple cars through GM over the last 30 years. Always Brand New..Been taking my car to Berger ever since 2001. 7+ new cars since that time...Use to have pretty good service. Took my most recent Tahoe there 2016 Nov 2017. $1200 repair on the air conditioner. 2016 are you kidding me..The air goes out on a car less than 2 years old..The sad part it should have been covered as a recall but apparently it was a secret recall. Then to make matters worse the air went out again less than 9 months later...Guess what another $1100...think maybe they didn't inspect it correctly the first time? Oh and Mr Noffsinger your GPS is out as well and that's another $600. A 2016 lemon and a dealership that no matter how long you go there does nothing for you. I asked for all my service records to be emailed to me as I have no plans to step foot in this dealership again and yes I will be writing letters to GM. Jeremy Anderson said I should have them by email the following day. Its the following day at 4pm and still no records.
VERY quick service. Pleasant staff. They were ready for me when I got there, and I did not have to wait long for the service to be completed. Everyone had a smile or nice comment. I am listing all employees in service because this eval. does not list those in Quick Lube, and the site requires that I put someone in. That should be corrected.
I've been going to Berger for oil changes for a number of years, always good service. The service people took all of my instructions and performed them completely.
Totally unrelated to this section, but in the "Vehicle brand serviced" drop down menu, Oldsmobile is not a choice.