Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews
671 Reviews of Berger Chevrolet, Inc - Service Center
Sort by
August 06, 2018
Forever and a bait & switch Nearly five hours for an oil change, brake inspection and new tires. And I had a scheduled appointment. Not like I just walked in off the street. Sa Nearly five hours for an oil change, brake inspection and new tires. And I had a scheduled appointment. Not like I just walked in off the street. Said they offer price matching on tires and then charge another $80.00 for installing them. Everyone knows Bell Tire is one price out the door. Not a true price match when you want an additional $80. More
by TOM.KREBILL
Verified CustomerEmployees Worked With
Johnathan Uredi
August 06, 2018
Updated*** Quality of Work Completed was Not Sufficient Update:the dealership made it right. They are replacing the carpeting. Still have the dealership a 4 star because this should have been done in the fi Update:the dealership made it right. They are replacing the carpeting. Still have the dealership a 4 star because this should have been done in the first place. Old post. I had a 2016 Chevy Malibu with a loose rear view mirror and front driver and passenger side carpeting that wouldn’t stay underneath the door molding, from what seems to be a manufacturers defect in carpet length. I brought it into the shop with intentions to have both problems fixed. The rear view mirror was tightened and that looks great. They did not fix the carpeting problem though which is my largest annoyance. There was a GM bulletin that suggested adding precut foam under the door molding to help keep the carpeting in place. They performed that “fix” and called me stating the problem was fixed. I drive over and drop off the rental, got in my car, but my first foot into the car proved it was not fixed. The carpet immediately opened up and the insulation underneath was immediately shown as it was before I brought it in. After showing them, the service rep I was dealing with stated they didn’t replace the carpeting and they never committed to replacing the carpeting. I don’t care how the problem is fixed, whether it has new carpet or not, I care that someone said it was fixed, but if someone simply sat in the vehicle to test, they would have immediately noticed the problem remains. There is additional work to be done, but when I left the dealership the other day, I was more annoyed I’d have to come back and the problem still won’t be fixed. More
by STEVEROBINETTE12
Employees Worked With
Johnathan Uredi
August 03, 2018
Great people Every time i call they answer my questions and the patts and sales plus service people are all very friendly and quick and very polite always Every time i call they answer my questions and the patts and sales plus service people are all very friendly and quick and very polite always More
by GETBENTPPL
August 02, 2018
2-3 hour service estimate took over 8 hours Had an appt. at 8 am and was given a time of completion of 2-3 hours when checked in however total time was more like 8 hours Had an appt. at 8 am and was given a time of completion of 2-3 hours when checked in however total time was more like 8 hours More
by RDROSCOE1
Employees Worked With
Not totally sure, Darin Baas
August 02, 2018
Amazing and understanding They were honest and understanding. They took the time to find out what was wrong with my car and then found the best solution. They were timely and d They were honest and understanding. They took the time to find out what was wrong with my car and then found the best solution. They were timely and dependable. More
by ASHLEY_BAK
Employees Worked With
Adam Havens
August 02, 2018
Good but disappointed parts were not preordered Stopped in to schedule replacement of high mount brake light that was cracked and leaking. I drive my car for business and it's my portable office so Stopped in to schedule replacement of high mount brake light that was cracked and leaking. I drive my car for business and it's my portable office so I stopped in to have them look at what would be needed and scheduled for the following Monday 8am for what I was told was a 3 hour job. I was disappointed to find out 5 hours later that they would need to order a part out of Chicago and it wouldn't be done until the end of the following day. I don't blame my service adviser but whoever looked at it when I first made the appointment should have checked for parts instead of waiting and making a 3 hour job into a 30+ hour job. More
by dc5
Employees Worked With
Johnathan Uredi
August 02, 2018
Excellent Customer Service! The oil change representatives were prompt, courteous, and efficient. I was greeted with a smile, and they wished me a nice day when I left! The oil change representatives were prompt, courteous, and efficient. I was greeted with a smile, and they wished me a nice day when I left! More
by DAWNRODGER
Employees Worked With
August 02, 2018
Wellness checkup Quick work, good explanations, friendly staff never had to get out of our car, professional attitude, didn't have to wait for service. They were read Quick work, good explanations, friendly staff never had to get out of our car, professional attitude, didn't have to wait for service. They were ready when we arrived for our appointment. More
by SUESOLUCKY
Employees Worked With
Rienks, Benjamin Lich, Gmin, Joe Christopher, Adam Havens, Darin Baas
August 01, 2018
Engine light on I was in a time crunch and I drive to Lansing for work daily. My car was taken in and was ready for me to still drive to Lansing and get there on tim I was in a time crunch and I drive to Lansing for work daily. My car was taken in and was ready for me to still drive to Lansing and get there on time. Work was covered by warranty and staff were friendly. Vehicle is working fine now. Waiting room and bathroom were clean and available. More
by JL.SCHENCK
Employees Worked With
Steven Mc Cain
July 31, 2018
Top Notch Vary organized you get processed through there system quickly. Vary clean nice facility the waiting room is big with vary comfey furniture. TV coffee Vary organized you get processed through there system quickly. Vary clean nice facility the waiting room is big with vary comfey furniture. TV coffee magazines things for the kids and WiFi. They stay in contact with you if for some reason it’s going to take longer than they originally estimated they will come find you and explain why and update you. They do vary good work and my problems are always resolved never have to go back they do it right the first time More
by TOMVANDYKE85
Employees Worked With
