Bergey's VW of Wilkes-Barre

Professional and prompt. Dealing with the dealership, and specifically Randy, was an overall good experience. I would return to buy another used or a new vehicle in the future Dealing with the dealership, and specifically Randy, was an overall good experience. I would return to buy another used or a new vehicle in the future. More

first time used car bought Every one we dealt with at the dealership was very pleasant and helpful Supposed to see George but ended up with Gary, who was a joy to deal with. Every one we dealt with at the dealership was very pleasant and helpful Supposed to see George but ended up with Gary, who was a joy to deal with. More

I wouldn’t have left a bad review if they would’ve gotten my car in for it’s appointment time considering I had a 8am scheduled time regardless of pick up time.... BUT they’re good people I appreciate the on my car in for it’s appointment time considering I had a 8am scheduled time regardless of pick up time.... BUT they’re good people I appreciate the ones that helped me More

Stopped in at the dealership to make an appt explained my problem the service manager said he can check my problem. My bench was checked and repaired. The manager was very accomdating and problem the service manager said he can check my problem. My bench was checked and repaired. The manager was very accomdating and More

Professional install on a 2001 Jetta TDI factory starter. Service staff was friendly. The technician that work on my car knew what they were doing. starter. Service staff was friendly. The technician that work on my car knew what they were doing. More

service not complete not all of the service was completed , there is an icon light on , on the dash of a triangle with an exclamation point in it . I asked about it when I not all of the service was completed , there is an icon light on , on the dash of a triangle with an exclamation point in it . I asked about it when I brought my vehicle in . when I left the dealership it was still on . It said there was a brake switch default . I went back and asked again . someone came out and reset the light , but it came back on again after I left . Now I have to make another appointment , tie up my car for another day drive 40 miles down there and back when it should have been done the first time . My husband and I have bought 4 new cars from this dealership . The service has always been impeccable , slow , but impeccable . That's why we drop our cars off a day ahead now . I'm not a happy customer , I expect to get my car back in perfect condition , I asked to have the 30000 mile service done but don't see that it was done on the invoice . More

Great service! Mike was the best! Not pushy at all and we got a great deal! We came late in a Saturday and they out in extra time to help us get the deal we needed! Thanks! we got a great deal! We came late in a Saturday and they out in extra time to help us get the deal we needed! Thanks! More

Caring expertise So impressed with the level of service --- patience, concern, expertise all wrapped up into a service appointment! Did not catch the name of the gentl So impressed with the level of service --- patience, concern, expertise all wrapped up into a service appointment! Did not catch the name of the gentleman at the VW service desk, yet he was awesomely the best service representative that I have ever worked with! More

First Class service from beginning to end. Renzo was exceptional and made things very easy. He found the exact car we were looking for and on the day of pick up we spent less than an hour in the deale exceptional and made things very easy. He found the exact car we were looking for and on the day of pick up we spent less than an hour in the dealership. More

Superb buying experience We needed to replace two cars after each was totaled in an accident. We test drove several cars, and once we settled on the cars we wanted, our sales We needed to replace two cars after each was totaled in an accident. We test drove several cars, and once we settled on the cars we wanted, our sales agent Renzo held them for us until things were resolved with the insurance company. Renzo was extremely knowledgable on the features of every car; both exterior an interior. When we came to pick up the cars, everything was ready and each car was set up for us. Everyone was friendly and helpful. The paperwork with Matt went very smoothly. Renzo worked magic to get superb deals on the price for each of the two cars. In addition to all this, Renzo was available as a valuable source as we looked for our new cars. I highly recommend Renzo, Matt, and Audi Wyoming Valley. These are the third and fourth cars we have bought at Audi Wyoming Valley, and every experience has been wonderful. A huge "Thank you" to Renzo and the team. More