Bergey's VW of Wilkes-Barre

Awesome Experience! What started out as a leisurely visit to look at Audi’s turned into a great buying experience. Walking in we were greeted by Renzo who asked if he cou What started out as a leisurely visit to look at Audi’s turned into a great buying experience. Walking in we were greeted by Renzo who asked if he could help. After telling him I’m just looking unlike other dealerships, I was told no problem and where to find him if I did need help. After falling in love with a Q7, I asked him to answer some questions. Still not one ounce of pressure. He answered everything and I asked if I could test drive. He showed us the features in the car and off we went. I asked him if he could work up a price and email me. Within an hour I had my request. From that time. Communication was impeccable, promptly answering calls or texts. I visited the dealership two additional times just to be sure. After I already decided on the 2.0 engine I wanted the 3.0 with everything in the 2.0 car. He went out of his way to tell me he was there to help and he would find me my car. A week later, I drive away with exactly What I wanted. Not what he wanted to sell me! I have never done business in such a no pressure, customer first atmosphere. The paperwork was a breeze as well. Matt even brought the peppers to me to sign while I waited for my license plate to be installed! I’d highly recommend Renzo, Matt, and Wyoming Valley Audi to anyone! More

Professional and courteous Completed two recalls and minor service. Thought they would have it until the next day, got it back to me same day. Everyone was pleasant and profes Completed two recalls and minor service. Thought they would have it until the next day, got it back to me same day. Everyone was pleasant and professional. Tire rotation was free because i got the tires installed there a couple months ago, that was an added benefit. Finished it off with a car wash. Feels and drives great. More

Great friendly and down to earth Excellent service no waiting took good care of my needs. Very professional and yet down to earth. But i think Joe should think about changing hus ball Excellent service no waiting took good care of my needs. Very professional and yet down to earth. But i think Joe should think about changing hus ball team go Yankees More

Hard to reach on phone. Do not take responsibilty for mistak I will forego the issue with my missing under shield since I cannot prove fault on the service department or kia roadside assistance. I will however t I will forego the issue with my missing under shield since I cannot prove fault on the service department or kia roadside assistance. I will however talk about the fact that every time I called I never reached someone until I left a voicemail. I can get around that once maybe twice. But out of maybe 6 phone calls I had only one was answered. Now lets get into the fact that when I picked up my vehicle after its Engine recall replacement i had an air dam, holding on by 2 clips, dangling off my front bumper hitting off the road on my way home. That is when i noticed my othering missing under shield. Then after a few days I find water in my headlight. The service department told me it was not their fault and they don't touch the headlights when swapping the engine. Okay, but when I checked over the rest of my car I noticed a few more things wrong. First it was seeing a bungee cord hanging off the AC lines next to my alternator and fan belt. That itself could have potentially damaged that entire charging system. Second was the hose clamps from my vacuum lines missing. That is not as bad as the bungee cord, but next to those clamps was a loose ground screw. I could not say for sure what that grounds for, but its still improper to leave it like that. Lastly I noticed transmission fluid leaking off one of my mounts. All these problems lead to my last visit in which I waited there an hour just to hear the same information I already had precious knowledge of. They told me they filled my trans fluid back up which I am thankful for, but did not even look for leaks at all? Overall I felt my experience there was rough and the service department lead me to think that I was just another person to get out the door as quickly as they can pull it in for service. This whole experience has deterred me from owning a Kia in this area. I ahve knly a few selected service centers, and it is my mistake thinking this dealership could provide the best. I hope this feedback helps benefit the service department and they prove me wrong in the future. I appreciate the minimum amount of service they provided, but the multiple issues outweigh the small amount of valued customer service I received. More

Bought my 4th Audi Buying my 4th Audi from Wyoming Valley Audi was a hassle free experience. The salesman “Cox” went out of his way to ensure I was happy through out the Buying my 4th Audi from Wyoming Valley Audi was a hassle free experience. The salesman “Cox” went out of his way to ensure I was happy through out the whole process. I will definitely be buying a 5th Audi from Wyoming Valley Audi in the future. More

multiple visits After 2 visits within 2 weeks my vehicle was still not fixed. After requesting a loaner vehicle for what would be my third visit I was Told they have After 2 visits within 2 weeks my vehicle was still not fixed. After requesting a loaner vehicle for what would be my third visit I was Told they have none. I live 40 minutes away & have had to give up my vehicle plus makes 6 trips to this facility & find rides every time. Should not have to make 3 visits to have something fixed correctly. More

Inspection and alignment The service tech was top notch and paid attention to critical details on my alignment until it was perfect. Not an easy task on a 40 year old vehicle The service tech was top notch and paid attention to critical details on my alignment until it was perfect. Not an easy task on a 40 year old vehicle More

No hassles! Angelo and Joe Berretta were very accommodating. They both made the transaction extremely easy and hassle free. Will definitely be referring friends a Angelo and Joe Berretta were very accommodating. They both made the transaction extremely easy and hassle free. Will definitely be referring friends and family to Wyoming Valley Motors. Thank you so much for your help in buying my first new Kia :) More

Friendly and reliable service center. Very professional and pleasant staff. Have been there for multiple vehicle campaigns/upgrades and always leave in less time than service is expected t Very professional and pleasant staff. Have been there for multiple vehicle campaigns/upgrades and always leave in less time than service is expected to take. More

WVM comes through again! Can’t say enough about this lot! 3rd visit, 3rd car. Thanks Joe and Angelo for making the car buying process progressively painless. We will definitel Can’t say enough about this lot! 3rd visit, 3rd car. Thanks Joe and Angelo for making the car buying process progressively painless. We will definitely be buying #4 from here! More