Bergey's VW of Wilkes-Barre - Service Center

Great service experience. Professional and conscious of my time. Would recommend and confident I’ll return for my next service or repair. 5 stars and thanks again. my time. Would recommend and confident I’ll return for my next service or repair. 5 stars and thanks again. More

All because of Joe Allan., what a wonderful person and a great asset to Wyoming Valley Motors. It’s comforting knowing your on the service end. Thank You! great asset to Wyoming Valley Motors. It’s comforting knowing your on the service end. Thank You! More

Always a pleasure going to WVM. Top notch service. They always provide me with a prompt appointment. Vehicle is always returned clean. MY FAVORITE DEALERSHIP always provide me with a prompt appointment. Vehicle is always returned clean. MY FAVORITE DEALERSHIP More

Got an appointment right away to get my car serviced and inspection.Was very comfortable with the safety measures taken and car washed and finished quickly. inspection.Was very comfortable with the safety measures taken and car washed and finished quickly. More

Very happy. Professional service. the service people are always helpful and knowledgeable. been buying cars for 17 years from them. hope to continue dealing with them. are always helpful and knowledgeable. been buying cars for 17 years from them. hope to continue dealing with them. More

Staff was great. Joe ordered a part for me, it was at dealership within the week and installed! As always, I was impressed with the service dealership within the week and installed! As always, I was impressed with the service More

Great service under extreme conditions Service was performed on my car under careful covid-19 conditions. Interion or my car was plastic protected so as not to contaminate steering wheel a Service was performed on my car under careful covid-19 conditions. Interion or my car was plastic protected so as not to contaminate steering wheel and gear shift. Car was cleaned and washed. Every item I wanted checked out was performed. More

The service staff are always helpful, reliable, efficient! I have been working with Wyoming Valley Motors for many years and they are always consistently reliable! efficient! I have been working with Wyoming Valley Motors for many years and they are always consistently reliable! More

Enjoy working with the team at WVM. Both Sales and Service are friendly. I have purchased 3 vehicles and leased 2 others and each transaction was smooth and easy. Service are friendly. I have purchased 3 vehicles and leased 2 others and each transaction was smooth and easy. More

I bought my CPO 2015 Mazda 3 From this dealer last year and now had to bring it in for warranty service. I was told it would be 4-5 hours come drop off the car and we’ll call you. I wait at a friends who l and now had to bring it in for warranty service. I was told it would be 4-5 hours come drop off the car and we’ll call you. I wait at a friends who lives near by waiting for a call that it’s ready or at least an update. 4 hours later and I still haven’t heard so I call to get an update and the receptionist says a service manager will call shortly with an update once he speak to the tech that was working on my car. I wait another hour and call back again, after waiting on hold I get someone from service to be informed that found I needed new wiper blades, air filter, cabin air filter, and laundry list of other things I need to pay to get fixed when I brought the car in for what should’ve been a fully covered warranty service, on top of that that hadn’t even started the repair and wasted my whole day then didn’t provide me with any other transportation options when they would’ve needed to keep it over the weekend and start work again Monday. I told them to put the wheel back on and take it off the lift. I’m taking it to a different dealer for service and will be buying a 2020 Mazda 3 from another dealer aswell. The lack of consideration to even provide a single update on the status of my car while spending a whole day waiting to pick it back up, I could’ve gone to work had they let me know it wasn’t going to be ready an hour in. More