Bergey's VW of Wilkes-Barre - Service Center

service not complete not all of the service was completed , there is an icon light on , on the dash of a triangle with an exclamation point in it . I asked about it when I not all of the service was completed , there is an icon light on , on the dash of a triangle with an exclamation point in it . I asked about it when I brought my vehicle in . when I left the dealership it was still on . It said there was a brake switch default . I went back and asked again . someone came out and reset the light , but it came back on again after I left . Now I have to make another appointment , tie up my car for another day drive 40 miles down there and back when it should have been done the first time . My husband and I have bought 4 new cars from this dealership . The service has always been impeccable , slow , but impeccable . That's why we drop our cars off a day ahead now . I'm not a happy customer , I expect to get my car back in perfect condition , I asked to have the 30000 mile service done but don't see that it was done on the invoice . More

Excellent and fast service. The friendliness and professionalism of all the staff make it a pleasant experience. I highly recommend for for any of your service needs! professionalism of all the staff make it a pleasant experience. I highly recommend for for any of your service needs! More

The dealership did not communicate with us as a customer. My problem took 5 times to get it fixed. Parts weren’t ordered when I was told they were. I was months without SiriusXM that I was paying. Found a sc My problem took 5 times to get it fixed. Parts weren’t ordered when I was told they were. I was months without SiriusXM that I was paying. Found a screw driver in the rear seat. Thank god no one sat on it or have it rip my seat! More

I'm always happy with the service on my vehicle and the people at the service desk. I appreciate their honesty and advice. The service is always done as quickly as possible also. people at the service desk. I appreciate their honesty and advice. The service is always done as quickly as possible also. More

To expensive I thought$ 102.00 for an oil change and tire rotation was a little excessive .probably not a bad lace if you can afford it. I thought$ 102.00 for an oil change and tire rotation was a little excessive .probably not a bad lace if you can afford it. More

Great prompt and efficient service experience. Service details were clearly explained. Checkout service was streamlined and courteous. Post service question was satisfactorily answered. Overall, an except details were clearly explained. Checkout service was streamlined and courteous. Post service question was satisfactorily answered. Overall, an exceptional service appointment. More

Service appt I was surprised at how quickly I received an appointment to have my car serviced for the first time. I really appreciate that they have Saturday hou I was surprised at how quickly I received an appointment to have my car serviced for the first time. I really appreciate that they have Saturday hours available. The bonus car wash was also a plus. More

Excellent job Did great taking care of my care. Got the normal tune up but paid to have a full inside and outside detail. Not one piece of dog hair to be found in m Did great taking care of my care. Got the normal tune up but paid to have a full inside and outside detail. Not one piece of dog hair to be found in my furry car! It came out looking brand new!!! More

Excellent service. Made an appointment to have window screens installed on my 2019 Mazda CX3. Had a choice of dates and times. Dropped the car off and picked it up lat Made an appointment to have window screens installed on my 2019 Mazda CX3. Had a choice of dates and times. Dropped the car off and picked it up later in the day as promised. Good experience, no problems. More

Excellent. WVM services both my Kia and my wife's Kia. The staff is always pleasant and accommodating. We never have had a problem with their performance. WVM services both my Kia and my wife's Kia. The staff is always pleasant and accommodating. We never have had a problem with their performance. More