Bergey's VW of Wilkes-Barre - Service Center

Service The service that I receive at the dealership is top notch. I Always receive prompt, friendly and courteous service each time I visit WVM. I would not The service that I receive at the dealership is top notch. I Always receive prompt, friendly and courteous service each time I visit WVM. I would not go anywhere else to buy a vehicle. I would highly recommend this dealership for service & purchasing a vehicle. More

Great experience Arrived at appointment scheduled at 11 o’clock on time. Service department had perform an inspection oil change tire rotation and several recalls. Fr Arrived at appointment scheduled at 11 o’clock on time. Service department had perform an inspection oil change tire rotation and several recalls. Front desk attendant always kept me informed. Work was completed and exited the building at 1:30 . Comfortable waiting area with TV and drinks were available. More

Was Ok The staff is nice and service was completed as expected. I need to trade my vehicle for a newer one soon so hopefully we can do business The staff is nice and service was completed as expected. I need to trade my vehicle for a newer one soon so hopefully we can do business More

Service Dept. They were very courteous and accommodating. Went out of their way to explain all issues and proper resolution to them. I would recommend them to other They were very courteous and accommodating. Went out of their way to explain all issues and proper resolution to them. I would recommend them to others without hesitation. More

Service First service was done on my Jetta r 2019, was completed when they promised. Very polite, and even told me something about my I didn’t even know, wash First service was done on my Jetta r 2019, was completed when they promised. Very polite, and even told me something about my I didn’t even know, washed my car and the mats too ! I would recommend them More

Very quick as promised Rick is the best! He got my car in as scheduled for a recall fix. Had my car service completed quickly and me on my way faster then anticipated. It Rick is the best! He got my car in as scheduled for a recall fix. Had my car service completed quickly and me on my way faster then anticipated. It's always a pleasure to work with him. More

Great Service I changed my appt and got the time and date requested. The service as usual was excellent and spoke with the mechanic/technician after the service was I changed my appt and got the time and date requested. The service as usual was excellent and spoke with the mechanic/technician after the service was completed who was very helpful, clearly knowledgeable and explained all of the work that was done and felt very confident in his abilities and the work he performed on my vehicle. More

Great service I called on a Friday to have my car seen for a check engine light. I thought it would take a couple of days to have my car in the shop, maybe a week o I called on a Friday to have my car seen for a check engine light. I thought it would take a couple of days to have my car in the shop, maybe a week or two. Instead, Jo said to bring up my car that Monday to get it checked out as soon as possible. He went above and beyond what was expected of him and for that I’m thankful. More

Communication I created an appointment online and never got an email stating the appointment was made. I got no confirmation that I actually had an appointment. Jus I created an appointment online and never got an email stating the appointment was made. I got no confirmation that I actually had an appointment. Just dropped off my car hoping for the best. More

Disappointed I scheduled an appointment for an oil change/tire rotation and decided to wait for it. Nothing more. The guy at the desk (i do not remember his name u I scheduled an appointment for an oil change/tire rotation and decided to wait for it. Nothing more. The guy at the desk (i do not remember his name unfortunately) came out and asked if ive ever been there because he could not see (in the system) that i have ever been there and said he wasnt sure if "my boyfriend has been the one changing my oil" or not. I have been going there for oil changes everytime for the past 5 years. He then came back out and showed me $180 worth of things that need to be fixed because they were let go because "ive never been there". I told him i was just there a couple months ago and asked why i wasnt told they were bad then? No response. I was also unsatisfied when i told him no just to do the oil change and fix my tire that had an issue because he told me it would cost 19.95 and then showed up at the desk and said he had to charge an additonal $20 (which i was unaware of until it was done) as well as charging $80 for an oil change and other stuff that was replaced while doing so without letting me know (gasket, etc). I have never had an issue bringing my vehicle until this appointment. More