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Berglund Chevrolet Buick

Roanoke, VA

3.9
517 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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517 Reviews of Berglund Chevrolet Buick

February 26, 2019

Great service and not a long wait time. Berglund Service Center always does an excellent job! I’ve been going for years and they’re always friendly, do an amazing job, and I’ve never had iss More

by KNEIL514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher, Ricky Tuck
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Berglund Chevrolet Buick Team

February 25, 2019

Always exceeds expectations Knowledge served with a smile and professional competence. Have used the service from this dealership several times over the past several years. Alw More

by Pickyme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charley H.
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Berglund Chevrolet Buick Team

February 22, 2019

Service call for check engine light. Berglund diagnosed the problem, explained it, and then fixed it. Another good experience with the service staff.I would recommend this dealership to e More

by MIKIRK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pitts, David Turner
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Berglund Chevrolet Buick Team

February 21, 2019

Quick Service Brought my 2011 Tahoe in for an oil change and general inspection, not state.. (Taking a trip soon). My Tahoe was ready in a touch over 1 hour. Pa More

by CUT2SAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Allen
Mar 01, 2019 -

Berglund Chevrolet Buick responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Berglund Chevrolet Buick Team

February 20, 2019

oil change/tire rotation First oil change on my new Silverado, in and out in a flash with no problem. Will be using the service department in the future. More

by MAILBILL60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 01, 2019 -

Berglund Chevrolet Buick responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Berglund Chevrolet Buick Team

February 15, 2019

Excellent reception upon arrival for service appointment. A routine service includes an all points inspection of my vehicle.When something of concern was discovered, David Chewing, Service Consultant, kept me More

by RKEDONNAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chewning
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Thank you for this great review! David is truly an exceptional employee and we appreciate him for giving you a great experience. If there's anything else that we can do for you, please don't hesitate to reach out. Sincerely, The Berglund Chevrolet Buick Team

February 15, 2019

too long wait times on three different occasions I have had to wait extended time due to bad information from a service rep, last time four hours the time before 3 hrs More

by par72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ricky tuck
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, The Berglund Chevrolet Buick Team

February 15, 2019

My new Equinox 2019 I purchased a new Equinox AWD from Berglund Chevrolet the first part of February. I have really been pleased with the vehicle. The sales rep kept in More

by KNIGHTSTAR25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pitts
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Berglund Chevrolet Buick Team

February 15, 2019

Thorough and reasonable price The work was done in a timely manner and the representative explained in detail what was done and what may be needed next visit. My only complaint is More

by KW2464
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure their names
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Berglund Chevrolet Buick Team

February 14, 2019

Good buying experience My company just completed its first fleet purchase from Berglund. Working with Dwayne Tidrow was a pleasure. Very professional and accommodating. Eve More

by LOGAN5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Tidrow
Mar 01, 2019 -

Berglund Chevrolet Buick responded

Hello Logan and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dwayne was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Berglund Chevrolet Buick Team

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