Berglund Ford

Not sure I can trust this shop Scheduled work was for TPMS installation, alignment, oil change and state safety inspection. Within 24 hours of pickup I had a check engine light come Scheduled work was for TPMS installation, alignment, oil change and state safety inspection. Within 24 hours of pickup I had a check engine light come on. Before I was able to get it checked, I ran through a car wash. As the blowers were blowing off the water I saw something shoot out from the cowl and onto the ground. I got out and picked up the oil fill cap which had not been installed. 500 miles later, I start getting a grinding noise from the rear brakes. The pads on one side were gone and it destroyed one rotor. $50 to replace a set of pads turned into buying new rotors and having to pull the axles to replace them. I am astounded that there was no reference to the available life of the brake pads at the time of the inspection. This is the closest dealership to me and I prefer using the dealer for service, but after this experience (not to mention the last "quick lane" oil change that took 2 hours) I'm going to find a more reputable shop to deal with. More

Professional and timly update I had an appointment to have my PCM updated. Mr. J. Mason is always there to get ready for the job and so pleasant to work with. The service is on t I had an appointment to have my PCM updated. Mr. J. Mason is always there to get ready for the job and so pleasant to work with. The service is on time, professional and well done. Todate it is trustworthy service. I am not sure how to make the change, but if anybody reads this, please not that William passed away on April 18, 2019. I would appreciate it if you would take his name off the mailings and use mine: Jennie Sue Murdock. Thank you very much. More

Service Was not happy with price of change. Didn’t know there was a new price for oil change. So I probably will not be back for this. Was not happy with price of change. Didn’t know there was a new price for oil change. So I probably will not be back for this. More

Great service Had 10:30 appointment. Took me right in.45 minutes later everything was done. Oil change,Infotainment update, state inspection. great waiting area. Jo Had 10:30 appointment. Took me right in.45 minutes later everything was done. Oil change,Infotainment update, state inspection. great waiting area. Johnny Mason was as always very nice and courteous. More

Great people The team of people were honest, friendly, and helpful. Both people I worked with went out of their way to get me a fair deal and not over sell me. The team of people were honest, friendly, and helpful. Both people I worked with went out of their way to get me a fair deal and not over sell me. More

A software update The people at Berglund are professional and courteous. The repair shop is clean and organized. The repairs were for an update to the HMI and operating The people at Berglund are professional and courteous. The repair shop is clean and organized. The repairs were for an update to the HMI and operating program. More

Great Service As always I received excellent service in a timely manner. Everyone was so helpful and friendly. Keep up the great work. And thanks so much. As always I received excellent service in a timely manner. Everyone was so helpful and friendly. Keep up the great work. And thanks so much. More

Great dealership!! The online service was not working that day but they took my car in and serviced it in a reasonable amount of time. Everyone was exceptionally friendl The online service was not working that day but they took my car in and serviced it in a reasonable amount of time. Everyone was exceptionally friendly. More

Everthing went well. Berglund took care of vehicle on time. People were very friendly and professional. I just got a inspection and was only there 45 minutes. Would recomm Berglund took care of vehicle on time. People were very friendly and professional. I just got a inspection and was only there 45 minutes. Would recommend Berglund. More

Awesome, Quick, and Friendly Called for an appointment, they had availability immediately. Upon arrival I was met with a very friendly staff. New facility that was clean and welco Called for an appointment, they had availability immediately. Upon arrival I was met with a very friendly staff. New facility that was clean and welcoming. Service took about an hour which was disclosed up front and then I was on my way. More