Berglund Luxury Roanoke

Excellent customer service. Attentive to problems with vehicle as described. Provided loaner vehicle. Telephoned with update to service provided. Made sure everything was handled in a timely manner. vehicle as described. Provided loaner vehicle. Telephoned with update to service provided. Made sure everything was handled in a timely manner. More

Timely They did the work in a reasonable time. Also I asked questions about another car and he had the answers. I would like him to help me again. They did the work in a reasonable time. Also I asked questions about another car and he had the answers. I would like him to help me again. More

My visit there was exceptional! Tammy Niles, my service writer, was able to conveniently schedule me in on short notice as it was my day off and I live a couple hours away. I was taken in right away and th writer, was able to conveniently schedule me in on short notice as it was my day off and I live a couple hours away. I was taken in right away and the wait time was minimal. She kept me informed and updated along the way which I appreciated. The Benz was brought back after a courtesy wash (also appreciated). Thanks again for the excellent service! More

Tim is amazing as always!! He is always very helpful, knowledgeable and friendly. The drop off and pickup went smoothly and the fixed everything that they said they would. knowledgeable and friendly. The drop off and pickup went smoothly and the fixed everything that they said they would. More

Everything went aas planned from the drop off to the pick up . Brennon even saw that my key fob battery was low and changed it for me . Thank you for your outstanding service as always. up . Brennon even saw that my key fob battery was low and changed it for me . Thank you for your outstanding service as always. More

Jeremy Curtis was outstanding! Top Notch employees, he was kind, caring, compassionate. He would answer all our questions in full detail. He was always so positive and very helpful.. The best and a big as was kind, caring, compassionate. He would answer all our questions in full detail. He was always so positive and very helpful.. The best and a big asset to the service department!! Thank you Jeremy.. Kim Kayal More

Me and my husband drove 2 hours to this dealership to get a Service B for our Mercedes Benz car. We dealt with Tammy Niles that works in the service department. She was very knowledgeable and immediately h a Service B for our Mercedes Benz car. We dealt with Tammy Niles that works in the service department. She was very knowledgeable and immediately had answers to all of our questions. We will come back here for future business. More

we cant say enough about the service we received - especially with such short notice. it literally saved our visit to the area from being a disaster! Thanks. especially with such short notice. it literally saved our visit to the area from being a disaster! Thanks. More

After discovering an issue with the order for our new I-Pace Sonia and Ryan were able to identify the issue and offer a timely resolution. We are very pleased with our new car. I-Pace Sonia and Ryan were able to identify the issue and offer a timely resolution. We are very pleased with our new car. More

Tim is my favorite. He takes such amazing care of my entire family. We won’t go anywhere else for our vehicles or service. Excellent!! entire family. We won’t go anywhere else for our vehicles or service. Excellent!! More