Berglund Luxury Roanoke

Hello, Tammy conducted her self very professional, and demonstrate to have good customer service qualities. Tammy was already expecting me that Wednesday morning, had the loaner ready and all the documen demonstrate to have good customer service qualities. Tammy was already expecting me that Wednesday morning, had the loaner ready and all the documents ready. Tammy’s updates on my vehicle were very promptly. Great Service Over All More

Good Service coordinator - actual work comes up short Service coordinator was professional and polite. Actual service work was lacking - they did not have the parts to do a simple brake job. Took 5 hour Service coordinator was professional and polite. Actual service work was lacking - they did not have the parts to do a simple brake job. Took 5 hours for routine service and brake pads ( they did not even have rotors in stock for a 2016 LR4) More

Inspection and Annual Service I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality serv I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality service. They did an outstanding job for me, as always, and clearly cared that I was fully satisfied with the work performed. Great job, guys!! More

10000 mile check up Why does the center always address Lanier Frantz when the car is registered to Thecla Frantz and all communications have been from Thecla Frantz? Akwa Why does the center always address Lanier Frantz when the car is registered to Thecla Frantz and all communications have been from Thecla Frantz? Akward process for picking car Saturday afternoon. More

Inspection and Annual Service I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality serv I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality service. More

Always very helpful and friendly. So nice to do business with you . Gives you all the information for your service. very knowledgeable. Thanks for all you do. with you . Gives you all the information for your service. very knowledgeable. Thanks for all you do. More

Humm!! What was missing in htis First - Kyle - was excellent. Past on what he knew. After that can not say much. Brought car in for a B 1 Service (excellent car - no trouble). Te First - Kyle - was excellent. Past on what he knew. After that can not say much. Brought car in for a B 1 Service (excellent car - no trouble). Tech said may want to change spark plugs, change transmission, brake fluid and other stuff - I said ok. Total - $2,000. Told them I would pick it up on Sat (have been travelling). Went to pick up and they were unaware that I was picking up but brought the car around. The car was dirty inside and out. As soon as I left - the idle was rough - felt like it would stall. I drove home thinking it may work it's way out. It did not. I called and Kyle said bring it back. Gave me a loaner car. He called and said they felt it was a bad spark that had been put in. I picked in up - car was clean. Immediately the idle was wrong. Took it back - this time they said it may be the fuel injector - $1800. I said I would take it back - do not fix. Took it to elsewhere and had it fixed for much less. Then I sold the car and bought a Lexus. --- What was missing!! Didn't anyone take the car for a spin to see if everything was working property? Apparently not!!!! More

Good service Jeremy is a very good service manager. The work I had done was completed very professionally by the service team. The only negative I have is the pric Jeremy is a very good service manager. The work I had done was completed very professionally by the service team. The only negative I have is the price for an oil change, inspection,.. tire rotation and wipers replaced. I would expect the bill to be in 200. - 250 not 350. More

I was very pleased with my visit. Brennan the service I was very pleased with my visit. Brennan the service manager was extremely knowledgeable and courteous and everything was fixed to our satisfaction. I was very pleased with my visit. Brennan the service manager was extremely knowledgeable and courteous and everything was fixed to our satisfaction. We really appreciated the loaner car. My wife and I would buy again just based on the service that we received. More

Vary professional Had a small issue , Jeremy was very personable and took care of the problem. I appreciate his efforts in making sure all was taken care of. Had a small issue , Jeremy was very personable and took care of the problem. I appreciate his efforts in making sure all was taken care of. More